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Work Background
Spooky Action Inc.Business Advisor
Jan. 2024Greater Minneapolis-St. Paul AreaServed as Contract COO, now Business Advisor for this innovative Tethered Drone company.
Spooky Action Inc.Chief Operating Officer
Feb. 2021 - Dec. 2023St Paul, Minnesota, United StatesMandate: Handle the Business of the Business
Situation: The startup had 3 young bright engineers with a vision and the skills, motivation and investor confidence to bring it about. What they did not have was structures and experience to handle finance, accounting, cash management, tax planning, information security, HR, and the agreements and contracts that go with them. They didn't yet have the habits yet of weekly planning KPI's to set and achieve weekly goals. Action: With years of experience in Operations Management in large organizations and years of working directly with small businesses I provided all General and Administrative support as well as interfacing with the government entities for grant applications. Result: We developed professional habits of making long term objectives into weekly achievable goals.We set up processes, controls and systems to prepare for rapid growth.
International Services IncorporatedSenior Business Analyst
Sep. 2015 - Mar. 2020Minneapolis, Minnesota, United StatesISI is a management consulting company focused solely on the SMB market in the US and Canada. In this role, I traveled all over the continental US meeting with companies who were not achieving all that they wanted or expected to achieve. Our process was a two-day business survey designed to diagnose the problems facing the business and formulate a path to overcome them by evaluating their systems, processes, methods and controls. (see attached overview) If the business owner needed help to resolve the problems we documented in our reports, we brought in the appropriate expertise to design and complete projects to optimize the business.
Delta Air LinesSenior Business Analyst / Project Manager
Sep. 2010 - Dec. 2014Minneapolis, Minnesota, United StatesIn this role, worked on several large projects as a Business Analyst and/or Project Manager to bring the needs and objectives of the business and translate them into technical requirements for development teams. Major projects included:
International Economy Comfort • A ~$4.7M project to offer an optional fee-based premium seat product in the economy cabin
• 177 identified stakeholders and over 400 contributors
• Generated over $114M in incremental revenue in the first year of operation Co-Lead Business Analyst • Engaged at Project Kickoff to coordinate the business analysis efforts and project activities for 50 Analysts & Managers from both IT and Business units
• Managed sub-projects to resolve identified issues with IROPS, Refunds, and external Delta Sales Channels • Co-Authored Phase 2 Project Charter Same Day Travel Changes
• A $2.7M project to enhance and extend the capacity of the Same Day Confirmed program
• 109 Identified stakeholders and over 160 total contributors Project Manager / Sr Business Analyst
• Initiated project with Business Sponsors, created Business Case, collected development estimates, generated Project Charter, Requirements, Project Work Plan and other artifacts as required
• Led the business analysis efforts and project activities of 38 Analysts & Managers • Served as Project Manager during Feasibility and Development phases of the project. Basic Economy
• A multi-phase multi-million ($9M+) dollar project to introduce a new fare type to enable the lowest possible fares in selected markets
• Over 150 stakeholders and over 300 contributors Senior Business Analyst – Revenue Management
• Initiated project with Business Sponsors, created Business Case, generated initial Project Charter. • Served on core team of 18 to generate scoping information and estimates for project methodology artifacts
• Managed multiple scope change requests from business sponsors and stakeholders
Focal Dynamic, LLCPrincipal - Founder
Jul. 2010Greater Minneapolis-St. Paul AreaA private management consulting and program delivery practice offering services to companies providing focused direction to optimize organizational flows to create and optimize operational efficiency, effectiveness and excellence.
Sun's Landing, LLCOwner
Jul. 2005 - Aug. 2010Round Rock, Texas, United StatesRenewable and Sustainable Technologies Consulting, Operations, and Management company created to manage daughter companies in greater Austin Texas market.
Sun's Landing Building, LLCPrincipal
Jul. 2005 - Oct. 2009Sun’s Landing Building creates desirable, durable, resilient, commercially feasible habitable spaces maximizing the utility of abundant energy resources to minimize adverse impact to inhabitants and the environment for both model (spec) and custom structures. We design and contract Energy Star™ and LEED® certified buildings for commercial, residential and recreational use. Our mission is to create buildings that go beyond energy efficiency into total effectiveness by incorporating the US Green Building Council’s (USGBC) LEED® principles of innovative design, location and linkages to communities, sustainable sites, water efficiency, energy and atmosphere, materials and resources, and indoor environmental quality. We accept and promote these standards in commercially viable ways which also serves increase awareness of and interest in these principles as a better way to build. Sun’s Landing Building was founded in 2005.
Sun's Landing Solar, LLCPrincipal
Jul. 2005 - Oct. 2009Sun’s Landing Solar provides solar power system design and installation services, including PV panels and hardware. Our premier PV products are Uni-Solar thin-film photovoltaic laminates designed for aesthetic roof system integration. For more traditional PV crystalline solutions we also provide PV panels from Sharp, Evergreen and other suppliers.
OTNDirector of Operations
Nov. 2001 - Jul. 2005Ran all aspects of Technology Operations as well as the General and Administrative departments of this $3Bn subsidiary of Bristol Myers Squibb. Responsible for Sarbanes Oxley compliance and our role of HIPAA compliance efforts. Departments included Infrastructure, Production Support/Help Desk operations, Release Management, Client Software Development and Quality Assurance. Supported the development and operation of over 1000 remote systems in Oncology clinics nationwide. Managed $15M budget. Negotiated and executed multi-million dollar contracts with some of the top names in Enterprise technology, including Cisco, TIBCO, Oracle, Avaya, Sun Microsystems, Network Appliance and more. All of the above was in service of protecting the pipeline of $12M in daily sales.
Oasys NetworksPresident
Mar. 2000 - Dec. 2000Concord, CABrought in as President to re-purpose the 10 year old Systems Integration company as a Commerce Service Provider for community banks. Secured strategic partnership with leading web partners,generated comprehensive business plans, brought on top notch executives.
Prudential SecuritiesGroup CIO
Dec. 1999 - Mar. 2000San Francisco, California, United StatesManaged integration with Prudential Securities IT Executives
Led teams from both companies to insure smooth transition of systems management and technologies
Volpe Brown Whelan & CoCIO
Jun. 1998 - Dec. 1999Cybersecurity: Implemented robust security measures to protect sensitive data and prevent cyber attacks.
Data Analysis: Analyzed large data sets to extract valuable insights and inform decision-making.
Team Leadership: Led a diverse team to achieve project goals and deliver exceptional results.
Budget Management: Oversaw budget allocations and controlled expenses to maximize cost-efficiency.
Project Management: Planned and executed complex projects within specific timelines and budget constraints.
Technology Strategy: Developed innovative technology strategies to drive business growth and competitiveness.
Merrill LynchSenior Business Systems Manager
Nov. 1996 - May. 1998San Francisco Bay AreaLed Technology efforts for the West Coast Region of the Corporate and Institutional Client Group, including Institutional offices in San Francisco, Los Angeles and Denver. Led team to implement initial rollout of MS Exchange to 52,000 users worldwide. consolidating over 20 disparate messaging systems in use. Led project to automate integration of Fixed Income inventories into our largest trading partner's portfolio trading systems.
Goldman SachsManager, Distributed Computing Technology
Jan. 1993 - Nov. 1996Managed projects, procurement and led teams enhancing technology for Sales, Trading and Operations efforts in Frankfurt Germany and San Francisco California. Managed Office IT growth from 70 employees to over 250 in 18 months supporting the successful bid for Deutsche Telekom IPO in the US. Evaluated and implemented graphical equities trading systems increasing trade efficiency and volume by over 50%. Implemented state of the art Financial Market Data systems from Reuters, Teknekron and Bloomberg. Led team supporting and integrating a variety of operating environments including MS Windows, Sun Solaris, IBM AIX, AS400, MVS and VAX.
Thunderbird School of Global ManagementConsultant
Jan. 1991 - Jan. 1993Consulted with graduate school technical staff and instructed faculty and staff on various matters regarding the optimal use of technology across several departments. Conducted MANY MANY training sessions on WordPerfect with administrative staff and faculty, Rolled out the schools first Anti-Virus programs to ensure continuity of operations in the days of the AntiTel and Michelangelo viruses, developed the school newspaper's technology and associated processes, trained editorial staff in PageMaker and Macintosh Operating Systems, developed custom databases for the school's International Studies Resource Center.
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