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Work Background
Web InstinctProject And Process Manager
Sep. 2024St. Petersburg, Florida, United States• Improved resource allocation visibility by 30% through budget tracking enhancements, reducing variance by 15%.
• Partnered with clients and QA teams to improve user experience on two web platforms, cutting post-launch defects by 20%.
• Facilitated requirement gathering sessions that reduced project kickoff delays by 25%, improving client satisfaction.
Web InstinctProject Delivery Manager
Sep. 2024St. Petersburg, Florida, United States• Oversee project planning by defining scope, timelines, and deliverables to ensure clear direction and successful execution. • Convert complex requirements into actionable tasks for development teams, enhancing workflow efficiency and clarity. • Managed Daily Stand up meetings and weekly Team Collaboration sessions. • Manage project budgets and resource allocation, while maintaining consistent communication with stakeholders through regular status updates
The Cigna GroupProcess Analyst / Customer Success Partner
Nov. 2022 - Dec. 2023Remote• Defined and validated acceptance criteria, ensuring a 95% UAT pass rate before production releases.
• Partnered with cross-functional teams to streamline procurement workflows, reducing lead times by 25%.
• Guided business partners through Agile transition, resulting in faster development cycles and improved adaptability.
• Developed user stories based on client needs, ensuring accurate scoping and successful delivery of business objectives.
Ultimate Medical AcademySr. Software Delivery Manager
Sep. 2020 - Nov. 2022Tampa, Florida, United States• Directed a global team across Mexico, Guatemala, and India to achieve milestones on time and within scope.
• Led migration from Jira to Azure DevOps, improving transparency and lifecycle management for all stakeholders.
• Launched initiatives that increased student enrollments by 40%, enhancing customer engagement.
• Mentored junior engineers, boosting productivity by 20% and reducing downtime by 15%.
PODSProject Manager
Apr. 2020 - Sep. 2020Clearwater, Florida, United States• Aligned initiatives with company objectives, driving measurable improvements in organizational performance.
• Created financial and operational reports that improved executive decision-making and reduced errors by 12%.
• Used Clarity PPM and Jira to monitor tasks and resources, ensuring efficient delivery.
TechdataProduct Owner
Jun. 2019 - Aug. 2019Clearwater, Florida, United States• Negotiated Statements of Work to streamline onboarding of projects and resources.
• Prioritized backlog items to improve software distribution services and customer satisfaction.
NielsenInternational Program Manager
Oct. 2017 - Oct. 2018Oldsmar, Florida• Led 16 offshore resources, ensuring quality delivery across multiple client projects.
• Delivered clear executive reports on project status and financials, improving visibility.
• Partnered with cross-functional teams to deploy applications, increasing customer satisfaction by 10%.
Granite Services, Inc.Business Analyst/Project Manager
Oct. 2016 - Jun. 2017Tampa/St. Petersburg, Florida AreaEngage in extensive travel throughout Manilla and the Philippines to gather implementation requirements for SAP Success Factor Implementation into Latin American countries.
Contribute in-depth business and technology expertise to develop and secure complex compliance for global tax and business reporting requirements.
Execute extensive on-site interviews with end users to identify specific needs and challenges, developing 15-page Excel workbooks that highlighted business and functional requirements.
Serve critical role as Functional Project Manager of federal compliance projects supporting four Latin American countries, fostering success through knowledge of Peruvian/Mexican billing and tax reporting
AMH Designs Virtual Office Assistant
Jan. 2015United States• Supported multiple clients by managing calendars, coordinating travel, and streamlining scheduling workflows to improve efficiency and responsiveness.
• Provided consultative guidance on technology setup and troubleshooting, ensuring seamless user experiences across desktop, laptop, and mobile platforms.
• Partnered with leadership to identify and implement process improvement initiatives that enhanced service delivery, reduced operational gaps, and increased client satisfaction.
AMH DesignsVirtual Office Assistant
Jan. 2015United States
NavientSenior IT Project Manager
Oct. 2014 - Sep. 2015Newark, DE• Spearheaded productivity assessments across key business units, uncovering operational inefficiencies and driving targeted improvements.
• Led the strategic transition of the contact center in-house, increasing control, reducing costs, and improving service delivery.
• Designed and implemented performance metrics and reporting frameworks to identify gaps and guide continuous improvement initiatives.
• Chaired monthly Steering Committee meetings with C-Suite and senior leaders, fostering cross-functional collaboration and data-driven decision-making.
• Aligned Incident Management protocols with industry best practices, leveraging technology to enhance resilience and operational agility.
• Delivered transformative outcomes by combining strategic foresight, executive engagement, and process optimization—positioning the organization for scalable, long-term success.
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