Yandex GoBusiness Owner
Mar. 2019 - Oct. 2021Moscow, RussiaYandex Go (Yandex Taxi) - #1 RideTech Company in Russia
Responsible for part of the app, which allows to order a taxi via call center
• Led 7 cross-functional teams from product conception through launch and multiple iterations
• Redesigned call center operators' frameworks which led to overall cost savings by 20% with reduced call time, required SLA during peak hours, optimized staff hiring, etc
• Achieved increase in orders by 3 times in 1.5 years with positive EBITDA and all key metrics (LTV, GMV/Revenue, C2, SoV)
• Launched services in Kazakhstan and Belarus
• Lead through M&A and integration process with the "Vezet" company (#1 in the telephone order market, 15 call centers within the Russian Federation)