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Work Background
International Association of Emergency ManagersChief of Staff
Apr. 2024 - Oct. 2024Falls Church, Virginia, United StatesProvide staff support the volunteer elected leaders and members of the association. - Coordinate cross-program initiatives - Support messaging and change management
- Guide improvements to the Certification Program
Association and Society Management International (ASMI)Strategic Advisor
Apr. 2024 - Oct. 2024Falls Church, Virginia, United StatesMaximizes ASMI’s operational efficiency while promoting the firm as a leader in association management. Work will be focused on customer service delivery, strategy and operations for ASMI clients to include streamlining effectiveness across the company and client portfolios by leveraging project organizational management principles.
TLC_TRNGOwner
Feb. 2024Charlotte, North Carolina, United StatesThe TLC_TRNG mission is to change how you and your team think about and consume training. Focus areas include:
- Training for New Graduates, New Employees, or New Professionals to help them better adjust to the workplace.
- Convert a plan or process into custom training that is easy to distribute and highly interactive.
- Training Program Development to guide organizations through connecting their training to their strategic plans, policies, and processes. This also includes advising on the tools needed based on their specific situation and providing assistance with implementation.
Bent Ear Solutions LLCPrincipal Consultant
Mar. 2022 - Apr. 2024Washington, District of Columbia, United States- Project Manger and Advisor to clients looking to build and operationalize Situational Awareness programs.
- Development and delivery of training content
Bent Ear Solutions LLCPrincipal Consultant
Mar. 2022 - May. 2023Washington, District of Columbia, United StatesEmbedded with a Federal Client to serve as the Chief of Staff on a project to build, staff, and operationalize a Situational Awareness program across their full foot print.
DC Homeland Security and Emergency Management AgencyOffice of the Chief of Staff - Special Projects
Jul. 2021 - Mar. 2022Washington, District of Columbia, United StatesChange Management:
- Take lead project management role in supporting agency change management efforts to include the move to new location, renovation of current location, and other large initiatives
- Provide guidance on how change should be handled or communicated Onboarding and Orientation
- Coordinate the development and implement a new process for hiring and orienting new team members with a focus a structured process, flexible by role, that looks at the team members first year with the Agency. Develop a Professional Development program for HSEMA
- Collaborate with HR, DCHR, CoS, and managers to map out educational tracks for staff looking to grow within the agency. - Identify HSEMA 101 courses such as reserving vehicles, submitting helpdesk tickets, PRFs
- Find opportunities to leverage existing training courses
- Recommend in-house trainings to socialize with staff
- Serve as lead for managers to create content for HSEMA specific courses Emergency Response:
- Maintain ability to support field and EOC operations
District of Columbia Covid-19 ResponseSurge Operation Chief - Health and Medical Branch
Mar. 2020 - Mar. 2021Washington, DC, United States- Assistant Surge Group Supervisor and Surge Operations Chief responsible for leading the planning, development, and opening of an Alternate Care Site (ACS) with 430+ beds for Covid-19 positive patients.
- Provide leadership and guidance to the Health and Medical Branch Surge Group composed of a full ICS structure to include ACS Ops, Surge Coordination Center, Surge Planning, and Surge Logistic. - Serve as the DC Government Liaison to the US Army Corps of Engineers for final approvals or adjudication of ACS design elements. - Evaluate equipment and supplies needed for the Districts surge response. - Provide Healthcare disaster/preparedness subject matter expertise to the planning and response operations. - Coordinate with the District Healthcare partner in developing the clinical administrative needs and processes for the ACS. - Develop and operationalize a Surge Coordination Center to manage patient transfer from District Hospitals to the ACS. - Develop and operationalize a GIS application to serve as a bed management and status summary tool for the ACS. - Operationalize the ACS through an extensive training and exercise process over a compressed time frame.
- Transitioned to day-to-day manage of the public testing program
- Expanded testing from 1 location a day to 7 per day across the city to include a Fire Stations and a private non-profit. Testing volume increased from several hundred to several thousand per day.
- Developed a Dashboard and SitRep process for communicating status and progress to Senior Leaders.
DC Homeland Security and Emergency Management AgencyTraining and Exercise Program Manager | State Training Officer
Aug. 2019 - Nov. 2021Washington, District Of Columbia- Identify and coordinate the delivery of training for staff members, community stakeholders, and the public.
- Assist with the development of exercise programs for staff members, community stakeholders, and the public.
- Respond as required to community events or incidents with the National Capital Region.
CareerCertEducator (Contract/Part-Time)
Jul. 2019 - Dec. 2019Delivery of Virtual Instructor-Led Training for continuing education.
Duke Energy CorporationSr Preparedness Specialist
Feb. 2018 - Mar. 2019Charlotte, North CarolinaEnterprise Preparedness Services (EPS) is the corporate level emergency management program for Duke Energy. Duke Energy is a Fortune 125 company based in Charlotte, NC, and one of the largest investor owned energy utilities in the United States serving customers in the 6 states through Nuclear, Hydro-Electric, Natural Gas, Coal, and renewable sources. Emergency Management:
o Support integration, coordination, and implementation of emergency management programs across the diverse business units of the full Duke Energy Enterprise in an effort to create an Emergency Planners Coalition to more effectively plan, train, exercise, respond, and recover as an organization
o Work with business unit emergency management contacts to provide guidance, establish strategies, and strengthen capabilities through exercising or best practice sharing
o Coordinate development and implementation of Incident Command System resources and capabilities
o Develop and coordinate the EM program 5-year Strategic Planning process
o Implement project management, task tracking, resource allocation, and time management programs within EM
o Administer the WebEOC, Mass Notification, and GETS card programs. Exercise Education and Coordination:
o Develop and deliver an exercise workshop to train corporate business contacts on the basics of exercise planning and execution using a self-paced virtual didactic course and an activity-based in-person course to more help participants more efficiently operationalize the HSEEP-based content
o Develop and facilitate trainings and exercises for the Incident Support Team (Corporate Emergency Operations Center) and Crisis Management Team (Senior Management Committee strategic business operations)
o Participate in business unit exercise planning and execution as needed
o Encourage business units to collaborate with internal and external stakeholders for more efficient and effective exercises
Connect Consulting ServicesInterim Director of Planning
Dec. 2017 - Feb. 2018Project Management/Program Efficiency: o Implemented an internal project management process and platform to help better manage organizational bandwidth and improve client engagement through efficient product delivery o Designed and implemented a client onboarding process to improve mutual understanding of expectations, deliverables, and timelines. o Improved program efficiency by encouraging better of use of current systems, or the implementation of new systems. o Worked to get several major projects back on track to maintain a positive client experience o Coordinated and participated in the re-write of the firms Emergency Plan template Responsibilities
o To lead and direct the creation of emergency management, business continuity, and communication plans for Connect Consulting Services clients throughout the country. o To provide strategic direction on the development of client emergency management, business continuity, and communication planning templates that support client planning processes. o Supervise planning staff and related Connect Consulting Services staff.
o To develop systems, processes and procedures to support Connect Consulting Services client projects.
Connect Consulting ServicesEmergency Management Specialist
Oct. 2017 - Dec. 2017Responsibilities:
o Review client Emergency Management Plans and Procedures, and provide feedback or areas of improvement as needed, as well as assist with needed updates.
o Connect clients to local Emergency Management and Healthcare Coalition resources as needed.
o Assist with the development and/or delivery of education and training to support client needs. o Assist with the development, execution, and review of client exercises. Major Projects/Activities:
o Organize and coordinate the firms participation as a vendor for the 2017 International Associations of Emergency Managers- USA Council Conference and EMEX.
o Organize and coordinate the firms participation as a vendor for the 2017 National Healthcare Coalition Preparedness Conference.
o Tidewater Physical Therapy- Consultation on EM Planning Process and EOP Completion.
o Centerville Clinics- Consultation on EM Planning Process, EOP Completion, and assistance with plan migration
Metrolina Healthcare Preparedness Coalition (Carolinas HealthCare System)Regional Healthcare Preparedness Coordinator
Jul. 2016 - Sep. 2017Charlotte, North Carolina AreaCollaboration and Partnership Development: o Built partnerships with hospital, emergency services, public health, and emergency management leaders on the local, regional, and state level.
o Developed or revived partnerships with new or critical partners in the region resulting in a dramatic increase in participation Program Management and Leadership:
o Reorganized staffing to cover sub-regions for better outreach to full region
o Justified the addition of 2 Part-Time positions to improve efficiency o Empowered team members to own and fully develop projects and relationships
o During FY16-17, only returned 0.15% of a $715,000 grant award Strategic Planning, Program Growth, Sustainment, and Partnership Development
o Developed a 5 year strategic plan based on growing core program areas that required little to no funding beyond staffing
o Negotiated non-grant funded support from the lead hospital system to cover expense that fell outside grant guidance Medical Intelligence and Coordination Center Plan Development
o Coordinated the development and implementation of a plan for Situational Awareness and information sharing during daily and crisis operation
o Virtual and in person Liaison and Common Operating Picture support during daily operations, exercises, and planned or unplanned events/incidents
o Launched a Mass Notification platform for sharing urgent/emergent information to critical partners
o Created a Draft Plan for regional Bed Coordination and Patient Movement
Central Piedmont Community CollegeAdjunct Instructor
Sep. 2013 - May. 2020Adjunct Faculty for the Emergency Medical Science Program
Online Instructor: - North Carolina State Medical Response System (SMRS) State Medical Assistance Team (SMAT) Initial Training Program.
- Hybrid ICS 300 and 400 Courses
Metrolina Healthcare Preparedness Coalition (Carolinas Healthcare System)Assistant Regional Coordinator - Operations and Logistics
Dec. 2012 - Jul. 2016Charlotte, North Carolina AreaResponsible for the daily and response Operations and Logistics for the MHPC and Metrolina State Medical Assistance Team (SMAT). Areas of work: Planning and Grant Management: o Identified, justified, and implemented regionally focused preparedness oriented plans and projects with a focus on filling identified gaps in planning or resources.
o Provided grant application documentation that includes project objective, associated capability, plan for implementation, benchmarks, and financial need. Operations and Logistics:
o Supported local and state partners by coordinating information sharing, situational awareness, and resource needs during notice and no-notice events.
o Created and implemented a plan to identify aging inventory and rotate it out of stock before it expired to help reduce costs.
o Improved resource operational ability by caching like resources, or resources needed for a specific purpose, together for easier deployment both physically and in the inventory management system. Regional Exercise Program: o Lead the development a non-grant funded/self-sustaining program using regional partner support
o Coordinated exercise planning time line following HSEEP guidance
o Developed Master Scenario Event List and exercise specific Evaluation Guides
o Provided exercise control and simulation
o Assisted with the development of After Action Report and Improvement Plans Volunteer Management: o Coordinated and lead a volunteer response team made up of both medical and non-medical members.
o Improved engagement by discovering motivations, and increasing opportunities.
o Developed an implemented a new member orientation process.
Mecklenburg EMS AgencyParamedic
Feb. 2012 - Jan. 2013Charlotte, North CarolinaParamedic for a Metropolitan Emergency Medical Service.
New Hanover Regional Medical CenterCritical Care Paramedic
Jun. 2011 - Jan. 2012
Metrolina Healthcare Preparedness Coalition (Carolinas HealthCare System)Regional Disaster Education Coordinator
Jan. 2011 - Jun. 2011Charlotte, North CarolinaRegional Education: Increased delivery of preparedness education to coalition partners SMAT Education:
o Assisted in the development and rollout of the statewide SMAT Initial Training Program
o Improved disaster preparedness education with advanced planning, partnering with other agencies, and creating an online process for obtaining the initial base training. Deployment Exercise: Planned and executed a Full-Scale three day deployment exercise of a Field Aid Station
Carolinas Healthcare SystemCritical Care Paramedic
Sep. 2008 - Jun. 2011
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