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Work Background
SolarEdge TechnologiesService Training and Knowledge Senior manager
Oct. 2021Israel* Driving Global Training Excellence & AI Automation Innovations. * Pioneering Knowledge Infrastructure & Advanced Training Technologies for Global Care Centers. * Expert in Training Plans for Onboarding and Support Tiers. * Strategizing AI Implementations for Enhanced Knowledge Delivery. * Building Future-Ready Training Ecosystems with AI Automation for Global Excellence.
* Architecting Advanced Training & Knowledge Systems for Tiered Support Success.
* Crafting and Leading Transformative Soft Skills Workshops to Empower SolarEdge’s Global Workforce.
https://aboutjewishpeople.comOwner
Oct. 2019 - Dec. 2019
Http://east-asian-cultures.comOwner
Nov. 2018
HP IndigoKnowledge Development Manager
Nov. 2017Ness Ziona, HaMerkaz (Central) District, IsraelKnowledge management and development Learning strategy and technologies Content strategy Digital marketing and content distribution Virtual events Service Now Docebo / LMS eLearning Videos production Virtual Reality
Augmented Reality
Vuforia studio; Expert Capture Micro-learning
Gamification
HP IndigoIndustrial Products Group Manager
Jun. 2014 - Nov. 2017Managing a team of product managers who are responsible for new and current products. The team is in charge for the most strategic products, working with plenty of interfaces inside and outside of the company, in different regions around the globe. Handling a lot of Beta’s, knowledge development & sharing activities as well as initiating and leading strategic plans. • Member in small team that define part of the worldwide service strategy • Supporting HP Indigo service organizations • In charge of few teams of product managers and materials experts
• Customers support • Setting vision and strategy for the service organizations (0nboarding, Customer success) • Product management: Beta, escalations, financial aspects, processes • Knowledge development & sharing In addition: o Leading the establishment of Demo center in China o Leading projects with HP Indigo biggest channel partner in China o Led Service preparations to biggest channels event in China
o Leading implementation of Gamification concept in the service o Develop new courses format in order to address real needs in the field
Customer facing & Cultural differencesLecturer
Jun. 2013I have been delivering Customer Facing workshops in HP Indigo, for the last two years, to hundreds of people who support customers worldwide. In addition, I'm delivering lectures about East Asia cultures (mainly India, China & Japan). The content includes history, religions, cultural characters with its relations to history and religion, today's challenges and business aspects.
HP indigoProduct Managnent - Team Leader
Dec. 2009 - Oct. 2014Led preparation and beta of a new strategic platform during a very challenging period. Work has been conducted in high risk profile, uncertain environment, urgent need for achievement and deliveries and extremely daily focus of top management. • Leading Product Managers team
• Customers support • Large scale project management – focus in NPI
• Presenting on regular basis in top management meetings. • Product management: Beta, upgrades, escalations, service costs, knowledge transfer
Applied MaterialsCustomer Account Technologist
May. 2005 - Feb. 2009Led, initiated and participated in different projects with customers in Asia, worked with the most advanced existing technology. The projects were related to activities like beta, current products or business development at new prospects. • Technologic project management in Taiwan and Japan
• Customer management (business development, demos, training, sign off, etc…)
• Cross interaction with customers, accounts and R&D.
Applied MaterialsSenior Application Engineer
Jan. 2001 - Aug. 2004Hsinchu County/City, Taiwan• Application team leader in Taiwan beta site (TSMC - 1.5 year) o Responsibility for all project aspects in the customer site. o Customer management: meetings, presentations, training. o Local team management –priorities, training, shift and work allocation
• Sales and marketing support in Taiwan • Application development support
• R&D Focal point – analysis, algorithms, customer new technologies, etc…
Bynet Telecommunication LtdAccount Manager
Dec. 1999 - Dec. 2000• Pre-sale, sales and post-sale activities.
• Quotations, negotiation and project management. • Customer support after project completion.
HP indigoSkills
Jan. 1998• Entrepreneur, leader of changes and new strategies and directions • Innovative knowledge methodologies • Learning technologies • Hybrid training development • Virtual Reality and Augmented Reality • Managerial experience • Customers success management & support
• Product management & strategies development • Deep understanding of Service and business aspects • Business development • Multi-disciplinary products environment • Very rich experience with huge brands • Customers facing workshops
KMI SystemsProject Manager
Jul. 1996 - Nov. 1998• Small and large scale project management (Israel & Switzerland). • Customer management: quotations, negotiations, support aspects, daily meetings.
• Team management
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