Michael Muleya - Sales Territory Manager, TotalEnergies

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Network Power<100 people

Roles

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Marketing

✨100%

Business Owner

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Influencer or Blogger

Geos

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United States

Work Background

AccentureCustomer Service Specialist

Feb. 2022Poland, WarsawDemonstrating profound understanding of IT specific services, processes, or systems. Dealing with and reacting effectively to demanding SLA-driven IT environment. Professional and confidential data handling demeanour. Cross departmental collaborative towards client management and customer expectations deliverance. Accurate client support reports documentation.

TotalEnergiesRetail Territory Manager

Jul. 2018 - Oct. 2021Zimbabwe, HarareParticipated in annual policy mapping and executed client’s adherence audits to ensure policy Compliance Code of Conduct. Utilized my analytical, organizational, and logical skills to create detailed reports and effectively presented my portfolio findings to internal management. Developed a strong level of experience in internal and external financial auditing, internal control, and compliance. Periodically carried out Client Due Diligence, trained stakeholders, reviewed trading contracts, key risks, and trends as part of client trade performance assessment. Passionate and enthusiastic about compliance and business policy monitoring, keeping up to date with regulatory changes and effectively collaborating with colleagues on best practices.

Simbisa Brands LimitedRetail Shop Manager

Oct. 2017 - May. 2018Zimbabwe, BulawayoInspired a high volume of returning customers by providing world-class customer service and personalized attention that motivates up-selling and cross-selling, as well as effective post-sale engagement. Analysed financial and strategic performance metrics, identifying areas for growth and implementing plans and initiatives tailored to storefront goals. Partnering with internal teams as needed to ensure flawless execution of storefront operations, compliance, and monitored OHSE. Collaborating cross-functionally functional to identify risks and areas of growth potential within prioritized provenance category sales and report details to the leadership team promptly.

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