Margaux Duff - Salesforce consultant, Flow Siren

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Work Background

LineageSalesforce Platform Manager

Nov. 2022Indiana, United States · Remote•Managed team of Admins, Devs, and Architects to expand Salesforce footprint and streamline business processes across all areas of the business including CPQ, Service Cloud, Pardot(Account Engagement), Sales Cloud, and Experience Cloud. •Developed Product Requirement Documents for major initiatives like, Automated Customer Onboarding, Customer Service Standardization, and Pardot engagement programs. •Implemented CRM Analytics for revenue operations as part of IPO preparation. •Brought development environments into alignment with SOX compliance. •Guided and mentor junior devs and admins

SFXD - The Salesforce Discord ExchangeMember

Mar. 2020United States · Remote

Match GroupSalesforce Solution Architect

Feb. 2022 - Nov. 2022Remote•Reduced legal compliance resolution time by 92% from an average of 2 weeks down to 6 hours. •Designed optimal strategy to integrate Slack automations reducing time to response by 48%. •Consulted with Internal, External(Community), and executive stakeholders on strategic integrations •Created clear concise documentation giving clear instructions for the "care and feeding" of all automations, notifications, and integrations tailored to Admin resources. •Leveraged platform knowledge in novel ways to allow for the needs of stakeholders at varying levels of expertise to complete their work faster and with more transparency to the company.

RCISalesforce Business Service Administrator/Architect

Sep. 2021 - Feb. 2022Indianapolis, Indiana, United States•Audited current automation processes to provide improvement solutions •Collaborated with offshore and web teams to facilitate integrated deployments • Created tools to assist in User Management using Flow •Developed custom documentation in alignment with new process creation. •Produced declarative and programmatic deployments using Copado to maintain DevOps standards. •Using Agile methodologies wrote user stories and delegated to the appropriate resource for sprints

Idea FinancialSalesforce Solution Architect

Mar. 2021 - Sep. 2021•Audited existing, custom-developed front-end solution for a large-scale Organization •Presented results of audits to C-levels and technical staff with suggestions for re-architecture •Produced automated business processes via ScreenFlow which save on average 2500 hrs/year or $60k+ •Defined and implemented Solution Design for new architecture based on SLDS •Business stakeholders reported 50% improvement in quality of applications submitted. •Designed, developed, and deployed a custom partner community which increased application submissions by 25% and will generate 10M+ in revenue this year. •Managed a team of admins and devs to prioritize features based on maximizing ROI. •Deployed features and upgrades in accordance with SLDC best practices. •Architected new Data Model for acquisition of new business.

Home Page IndySalesforce Developer/Admin | Managing Broker

Mar. 2018 - Mar. 2021Indianapolis, Indiana Area• Worked under stringent time constraints, always exceeding deadlines and goals • Advised and informed prospective clients on current market activities/condition and the negotiation process of real estate transactions. • Conducted open houses and property tours in the Indianapolis and surrounding areas familiarizing clients with the area and highlighting the benefits that each neighborhood has to offer • Supervised all advertising, keeping a thorough accounting of ads, which ones were prosperous for business, promoting myself throughout the real estate community • Organized property tours of homes new to the market educating other realtors at the firm. • Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing, forging partnerships with local mortgage brokers and personal referrals from satisfied buyers and sellers • Excelled in client development, public relations, customer follow-up and property management • Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders • Developed efficient marketing plans for listings. • Reviewed and executed confidential documents, contracts and disclosures.

SalesforceSalesforce Renewal Solutions Manager

Feb. 2016 - Feb. 2018Indianapolis, IN• Developed and executed win/win negotiation strategies for medium, large, and enterprise accounts contract renewals that maximize contract value while protecting and enhancing customer trust. • Partnered with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions • Maximized account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. • Collaborated with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies. • Identified customer requirements, uncovered roadblocks, and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure. • Accurately maintained a rolling 120 day forecast of renewals in my territory spanning multiple countries and millions of dollars to ensure any uncovered risk was clearly communicated in order to develop resolution strategies . • Followed and adhered to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting • Adopted new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team. • Engaged in strategic account planning with key stakeholders at multiple levels to ensure accountability across teams. • Exceeded financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.

DEFENDERSADT Sales Representative

Jan. 2011 - Oct. 20156100 N keystone ave. Indianapolis, IN 46220• Developed Inbound sales expertise by using a psychologically tested and proven process to discover the real needs of the customer, customized the presentation of the solution, asked for the sale, overcame all objections, and closed the sale. • Expert coaching of peers. • Consistent top 10% performer in both volume and close percentages. • Integrity, vision and dedication helped propel my personal growth at this stage in my career.

Indianapolis Housing AgencyDirect Support and Customer Service Professional

Jun. 2010 - Jan. 20111919 N meridian St. Indianapolis, IN 46202•Helped families in need navigate complex housing assistance processes. •Managed schedules, created marketing materials to enable families to understand the process and their benefits.