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Network Power<100 people
Roles
✔️100%
IT
✨100%
Business Owner
🧨100%
Consulting
Geos
🇺🇸100%
United States
Work Background
IntelAgreeImplementation Manager, Contract Management AI Based SaaS Solutions
Sep. 2023United States · Remote
Helmer ScientificProject Manager, ERP / IT / Operations (acquired by Trane Technologies)
Jun. 2022 - Aug. 2023Noblesville, Indiana, United States · Hybrid
CorcentricImplementation Manager, Contract Management / Sourcing SaaS Solutions
Oct. 2020 - Jun. 2022Indiana, United States- Transition of project from Pre-sale Team to Professional Services Team
- Management of all project activities for Business Consultants, System Architects and Developers
- Drive collaboration of internal and client project teams during implementation and hypercare phases
- Responsible for time to value, client adoption and budget for both T & M and fixed bid projects
- Contribute to the continuous improvement of implementation and PMO processes
eimagineSr. Project Manager, CRM / SFDC Solutions
Feb. 2019 - Sep. 2020Indianapolis, Indiana Area · Hybrid
DetermineSr. Implementation Manager, Source to Pay SaaS (acquired by Corcentric)
Apr. 2016 - Jan. 2019Carmel, Indiana · On-site- Coordination of all project phases producing quality on time, on budget results
- Assist PMO with process and procedural workflows and customer facing templates
- Management and support of mid to large scale SaaS solutions for Contract Management Software
- Provide production support and transition services for implementation projects
- Streamlined project estimation process by creating a Scope Matrix document used by pre-sale team
- Created MS Project schedule for Determined Cloud projects to standardize client project delivery
BlueSky Technology PartnersSr. Project Manager, IBM eCommerce / WebSphere Cloud Solutions
May. 2014 - Feb. 2016Noblesville, Indiana- Implementation of IBM WebSphere eCommerce B2B/B2C Solutions
- Responsible for the successful planning and implementation of client facing projects - Utilization of Microsoft Project and Confluence JIRA/WIKI to track project tasks and artifacts
- Direct, lead and motivate the wide variety of personalities inherent to remote project teams
- Management of medium to large SDLC projects utilizing IBM WebSphere Commerce software - Communication of project status, risk, issues and financial performance to Stakeholders
- Overhaul of retail B2C eCommerce website increasing Marketing workflow efficiency by 75% - Upgrade of IBM WebSphere eCommerce FEP7 resulting in a 40% performance gain
KAR Auction Services, IncSr. Project Manager, Enterprise Technology Services
May. 2012 - Apr. 2014Carmel, Indiana- Managed Software, Infrastructure and Business projects ranging from $100,000 to 2 million plus
Highlighted Projects:
- AVAYA Aura and IQ Call Center installation for 800 Corporate Users and six Business Unit Call Centers - VDI Pilot implementation
- Installation of the BMC Middleware Software Deployment tool
- Auction Site Telephone System Upgrades
- Corporate Web Load Balancer Refresh
- Data Center Network Hardware Refresh
Central Restaurant ProductsDirector of Information Technology
Oct. 2009 - Apr. 2012Indianapolis, Indiana Area- Created a weekly Software Development Approval Committee to review and prioritize ERP software project and modification requests to streamline the SDLC.
- Implemented Remedyforce Help Desk software to track incidents, problems, changes and tasks - Hands on management of 20 software and hardware vendor relationships - Managed the IT operations and support in a 24/7, 100% sales commission environment - Upgraded network and help desk staff resulting in a 95% service satisfaction rating from end users
- Overhauled the VMware and SAN environments resulting in a 20% reduction in downtime
- Reduced IT spend by 15% as a result of reviewing hardware and software support contracts
Stanley Security SolutionsProject Manager, Software Implementation and Integration
Sep. 2005 - Aug. 2009Coordinate projects and support for security systems primarily National Accounts, Universities and Colleges. Our team engages in custom interface scripts, application and database support.
Steak n ShakeIT Manager, Restaurant Systems
Sep. 2004 - Aug. 2005- Provided hardware and software support for Restaurant systems - Responsible for managing all Restaurant hardware projects (server upgrades, POS replacement etc.) -
- Managed the 3rd party break/fix vendor - Spartan
- Provided 24/7 on call support for Restaurant systems
Galyans Sport and OutdoorStore Systems Manager
Aug. 2000 - Aug. 2004Managed new store POS and office system installations, retail store projects and retail tier 1, 2 and 3 support for 50 locations. Develop in-house support team comprised of 6 system technicians.
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