Joe Smyth - Scrum Master/Project Manager, Cognizant Softvision

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Work Background

CognizantSenior Project Manager

Oct. 2021Atlanta, Georgia, United StatesWorked as a consultant and executive assistant to the Worldwide Head of Strategic Partnerships at Google Cloud. Managed co-marketing and co-innovation initiatives with global partners on behalf of the Executive, facilitated onboarding of new partners and associated projects as well as oversaw efforts to educate and market Gen AI products to new and existing partners. Directly contributed to the signing of 5 new ISV partners for Google Cloud. Additional duties for the Executive included helping to plan and schedule meetings with existing partners and prospects, following up on external requests for information and setting up meetings for prospects with Google Cloud internal resources. Also planned attendance and activities at conferences and partner expositions, ensuring that Executive was registered for all appropriate seminars and events. Helped to manage the Executive's meeting schedule and also tracked her achievements against quarterly/yearly objectives and key results (OKRs). Led SAFe iterative development efforts as part of an agile release train (ART) at FIS to refine and improve the onboarding process and interface for new merchant processing customers. Successfully led team through multiple planning sessions and program increments to deliver prototype/MVP of new web/mobile interface. Led a scrum team of 15 cross-functional resources as part of a four-team agile release train to develop and implement a real-time payment processing solution for FIS, a global fintech leader. Implemented several significant features and enhancements as part of a successful prototype product released to multiple pilot customers.

HumanaConsultant

Jul. 2020 - Oct. 2021Manager of Special Projects and assignments for the Group Insurance Operations team. Served as IT Liaison for all technology lifecycle management projects in the Group Insurance division. Managed division efforts to validate readiness of Group team for increased traffic expected during enrollment season. Coordinated and managed integrated testing of 83 departmental and enterprise systems in preparation for elevated seasonal demand. Managed documentation and validation of all disaster recovery and/or contingency plans for Group Insurance systems and process flows.

Genuine Parts CompanySenior Project Manager

Jan. 2017 - Apr. 2020Greater Atlanta AreaManaged TAMS II Point of Sale Program, including new development projects and ongoing maintenance releases for POS system utilized in over 6200 North American retail locations. Working with the store systems organization, facilitated transformation of development team to Scaled Agile Framework practices, resulting in shorter lead times and accelerated delivery of value to the business. Implemented digital transformation projects at the retail systems level including direct to consumer shipping, buy online/pickup in store, and a centralized pricing, ordering, and fulfillment service to procure products from multiple channels both within the NAPA store ecosystem and from external supply chain partners. Managed development of EMV (chip card) functionality for NAPA retail locations. Managed delivery of customized JDA Floor Planning, Space Planning, and Category Knowledge Base solutions to NAPA Auto Parts retail locations across North America.

ASAP Solutions Group, LLCSenior Project Manager, Scrum Master

Apr. 2013 - Sep. 2015Greater Atlanta AreaDelivered comprehensive middleware solutions for the Software Delivery & Engineering group while on assignment at AT&T. Responsible for end-to-end delivery of multiple concurrent projects within SD&E, including budget control, scope management and developing and tracking status of project schedules. Worked with software development and client managers to onboard new and existing clients to middleware APIs as they were developed/enhanced and released. Utilized waterfall, Agile and hybrid project methodologies to deliver solutions according to project requirements.

Self-employedProject Manager, Consultant

Aug. 2010 - Mar. 2013Greater Atlanta AreaIndependent consultant/web developer utilizing Web 2.0 techniques, social media platforms, JavaScript frameworks and AJAX to create engaging web presences for clients in metro Atlanta and nationwide. Services include website development, database programming, social network development and marketing, search engine optimization (SEO), website redesign/updates, mobile platform optimization.

Fabianos Pizzeria & GrillManager

Oct. 2009 - Jun. 2010Canton, GeorgiaOpened and managed a family-style pizzeria and tavern in downtown Canton, Georgia. Responsible for all managerial activities including hiring, training and supervising staff, daily deposits and cash reports, ordering store supplies and provisions, maintaining food and service quality standards and ensuring that guests receive consistent high-quality service.

SunTrustSenior Project Manager - Online Systems (Contract)

Apr. 2009 - Sep. 2009Greater Atlanta AreaManaged project to develop an online event management platform. System designed to manage events and deliver real-time alerts to SunTrust customers in response to updated account conditions as well as recurring account status messages with delivery by both email and SMS messaging to mobile phones. Responsible for all aspects of project including scope, schedule and budget considerations as well as outside vendor relations, contract negotiations and coordination with offshore delivery and testing teams.

AT&TProgram Manager - Business Intelligence (Contract)

Mar. 2008 - Oct. 2008Greater Atlanta AreaManaged portfolio of data warehousing projects associated with an integrated release throughout the systems development lifecycle. Responsible for all project administration and deliverables within the Business Intelligence group. Developed reporting enhancements designed to prevent overpayment of commissions to AT&T authorized agents, resulting in savings of $1.1 million to AT&T on an annual basis. Implemented improvements to PMO project status reporting within business intelligence group, resulting in a threefold increase in efficiency.

The Coca-Cola CompanyeCommerce Program Manager (Contract)

Jun. 2007 - Mar. 2008Greater Atlanta AreaManaged business operations and development initiatives for Coca-Cola’s online storefront (www.coca-colastore.com). Provided management for ongoing site support and served as senior project manager for development of new initiatives from inception to deployment. Oversaw complete redesign of site in order to implement improved user interface with better navigation and increased performance metrics. Managed development and deployment efforts for automated online fulfillment of products from Coca-Cola’s Digital Shop, a vending machine combined with a web interface. Implemented several initiatives designed to increase natural and paid search engine optimization.

AT&TSenior Project Manager - Retail Systems (Contract)

Dec. 2005 - Jun. 2007Greater Atlanta AreaManaged the implementation of multiple retail systems projects through the entire systems development life cycle (SDLC). Responsible for all areas of projects including budget, scope and schedule. Developed enhancements to streamline printing of rebate forms in company-owned retail stores resulting in savings of $2.3 million annually by automating business processes and reducing training costs. Identified scope changes to an ongoing implementation effort which optimized and reduced the cost of the project by over 65%.