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Work Background
University of DelawareIT Support Consultant III – AI - Chatbot Admin
Oct. 2023Newark, Delaware, United StatesDirecting a project to provide a university-wide chatbot with Generative AI capabilities.
Serve as the primary liaison between the University of Delaware’s IT department (UDIT) and stakeholders involved in current or prospective AI or Chatbot projects.
Provide expert consultation and advice to faculty and staff to guide them in AI projects and assist them in leveraging AI and Chatbot technologies in their academic and research pursuits.
Pilot Freight ServicesData Analyst, Business Analyst, Project Manager
Dec. 2019 - Jan. 2023Glen Mills, Pennsylvania, United StatesExtracted, analyzed, and interpreted data, identifying key metrics, and transforming raw data into visually pleasing information for executive dashboards and reports.
Constructed user stories and tasks for managing projects and reporting in sprints and scrums (Agile). Kept all items updated to show their level of activity on Kanban boards and Gantt charts.
Generated epics, tasks, and subtasks with realistic timelines according to Tempo data, which shows actual times for certain development tracks by the developers. Managed the execution of projects focused on implementing new member requirements and improving system functions for customers to have EDI and API connections for information sharing.
CitiBusiness Analyst Project Management
Aug. 2017 - Feb. 2019New Castle, DEReported and analyzed the organization’s project life cycle, capacity planning, resource allocation, project documentation, and engagement. Planned and managed multiple projects aligning business goals with data solutions, driving increased business resources.
Transformed elicitations into business requirements to aid all stakeholders with understanding the project in unison with their needs and the organization’s goals.
Robert Half Finance & AccountingBusiness Analyst, Accounts Payable and Accounting
Oct. 2014 - Aug. 2017Wilmington, DECreated and executed in-depth analyses for business-optimization projects, payment processing, and reporting tools.
Tracked and reported analytics and decision-support tools, performed quality assurance, system integration, and user testing.
Synthesized business intelligence data to produce reporting and presentations on findings that support recommendations.
Processed 100+ invoices weekly, reporting all AP vs PO activity, including matching, vendor reconciliation, and GL transactions.
Evaluated, audited, and approved AP analysis transactions, created, and generated automated forms streamlining productivity.
Assisted in the development of short and long-term process improvement plans, monitored progress, and assured adherence.
Analyzed qualitative and quantitative data and performed SWOT analysis to uncover competition and business revenue drivers.
Conducted evaluation of various organizational workflows, implemented process improvements and optimization via MS SharePoint
Wright Insurance GroupFinancial Analyst
Feb. 2014 - Oct. 2014Wilmington, Delaware, United StatesProvide internal and external auditing services for businesses and individuals. Handled 100-200 Insurance payments per week, accurately reporting all changes to policies. Assisted with the reconciliation of the General Ledger.
The Bermuda Post OfficeAccounts / Revenue Auditor
Apr. 2010 - Dec. 2013Hamilton, BermudaCompiled statistical, financial, accounting, and auditing reports pertaining to such matters as cash receipts and expenditures. Assessed daily accounts receivables, profits and losses, and loss prevention from 14 sub-post office branches.
By Design Ltd.Accounts
May. 2007 - Oct. 2008Hamilton, BermudaAdminister all Accounts Payable and Receivable transactions of an Interior Design Firm. Reconcile bank and customer accounts. Deal with Customs and Duty on all imported items. Maintain and report the financial statements.
Butterfield GroupSenior Credit Analyst
Nov. 2004 - May. 2007Hamilton, BermudaReviewed credit data, statistical data, and financial statements of global corporations to determine the degree of risk involved in extending credit or lending money. Appraised loan applications and submitted formal findings to Senior Management for further review/approval.
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