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Work Background
The Gentleman Brewing CompanyCo-Founder
Jun. 2023RemoteThe Gentleman Brewing Company is a heritage-inspired craft brewery. Through a dedication to English history and brewing craftsmanship, we offer a modern twist on traditional ales. As one of the co-founders, my role involves steering the company's growth strategy, forming strategic partnerships, and overseeing the development of immersive marketing campaigns. The vision is to position The Gentleman Brewing Company as the pinnacle of craft beer excellence, celebrated for inventive storytelling and exceptional quality. Follow our journey and join us in celebrating a craft that honours the flavours of history.
www.thegentlemanbrewingcompany.co.uk
Phoenix GroupProject Manager
Oct. 2022
Coordinated Solutions UKFounder
Aug. 2022HybridAs the Founder & Managing Director of Coordinated Solutions, I am driven by a passion for changing the way businesses approach technology. With a decade of experience, I lead a dedicated team in delivering accessible IT solutions that prioritize business growth for our clients while maintaining a strong customer-centric ethos. At Coordinated Solutions, we believe in simplifying the complex IT landscape, and our commitment is to reintroduce the element of human touch to technology. Your business deserves a technology partner that understands your unique needs. Connect with us today to explore how our tailored IT solutions can elevate your business.
www.coordinatedsolutions.co.uk
Telefónica Tech UK&ISenior Project Manager
Oct. 2019 - Oct. 2022
risual LimitedProject Management Consultant
Sep. 2018 - Sep. 2019
Node4 LtdProject Manager
Aug. 2016 - Sep. 2018Derby, United Kingdom
Mens Wearhouse UkBusiness Transformation Project Manager
Nov. 2015 - Jul. 2016Management of a business change and transformation project spanning the Dimensions and Alexandra brand mapping business process (£850,000, improving where we can and embedding and adopting. Facilitation of workshops using various tool sets to extract business requirements.
Knowlegde of business culture techniques such as using messages to create change champions within the organisation and creating a change coalition to drive the change through into the business. Management of a web design project creating a new user interface for the current e-commerce site (£1m). Management of a team of developers, testers and the customer. This involves third party management in implementing to the brands large client base.
A feasibility study of the current ERP to assess the benefits and disadvantages of moving to the new ERP. This includes third party management with the current ERP supplier, risk management in terms of project approach and cost benefit analysis.
CSCMinor Works Coordinator/Project Manager
Jul. 2014 - Nov. 2015Hobbs, NM9 month contract working on a client nuclear enrichment facility in the USA
CSCProject Manager and Minor Works Coordinator
Oct. 2012 - Jul. 2014Developing strong customer relationships with efficient communications to strengthen relationships. This was especially important as this was a new contract.
• Taking a new contract agreement and interpreting into a new Minor Works process from client request to delivery. A minor work is classed as a piece of project work smaller than 32 hours.
• Managing project stages from £10,000 to £50,000. Such as design or delivery phases or managing full project life cycles from conception or change control to delivery.
• Managing Minor Work budgets of up to $300,000 for the year.
• Responsible for the delivery of up to 50 Minor Works at one time.
• Project SLA and timescale reporting to the multiple clients in the Nuclear power
industry.
• Responsibility of ensuring all key stakeholder deliverables remain on target by prompting accordingly and escalating any instances that are likely to impact the critical path.
• Delivered such projects as a new Interflex door security system at a secure URENCO nuclear site, design and implementation of a web restriction service for the Civil Nuclear Constabulary and design of new packing applications for the Springfields/Westinghouse Nuclear site.
CSCField Based Laptop Support Manager
Sep. 2011 - Jul. 2014Chesterfield )
• Responsible for supporting a wide range of field based devices such as Panasonic CF19 Toughbooks
and Motorola MC70 Handhelds.
• Responsible for remote connections of Emergency gas, maintenance and repair laptops for National
Grid, ensuring that users have a stable connection at all times resulting in the consistent delivery of
work.
• Ensuring tight fault/fix SLAs are met and reporting to higher levels.
• Managing product delivery and improvement projects to determine current flaws in the connectivity
system to provide new solutions to ensure a stable connection and a positive end user experience.
• Managing communications with third party hardware, software and network providers such as Panasonic,
Brand communications and Vodafone.
• Ensuring round the clock cover is provided for the National Grid field force during a multi million
pound programme to enhance the current work issue systems.
• Managing high severity incidents and setting up calls with third parties to determine route cause of
issues. Mainly emergency gas connectivity issues.
• Problem management surrounding process of account creation for the remote access systems.
CSC2nd Line Support Technician
Mar. 2010 - Sep. 20119 Months of MS Outlook support in all aspects of the application. Extensive knowledge of remote support tools such as Bomgar, Unicenter Remote control and Dameware. Extensive knowledge of account administration using active directory and Windows server 2003. Project delivery experience rolling out remote access VPN software. Project delivery experience migrating users home drives from a legacy environment to net apps. Usage of Blackberry BES server and Blackberry administration tools. An extensive knowledge of using a Citrix programme neighbourhood environment as a platform to
base applications on for use by the level one service desk. An extensive knowledge of using and troubleshooting MS Office suite applications. Knowledge of managing and administrating an E-directory Novell system.
CSC1st Line Computer Analyst
Jan. 2009 - Mar. 2011Kristian Harris
p. 2
• Providing 1st line IT support to high profile clients such as National Grid, BHS and the Whitbread
group.
• SME (Subject matter expert) for Blackberry handheld devices and a p-synch password manager system
which involved managing help desk accounts.
• Working to an ITIL helpdesk service environment.
• Extensive knowledge of call logging tools, tracking tickets, reporting of tickets in call logging systems
such as USD and Remedy. This also included time as a queue coordinator.
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