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Work Background
CiscoOperations and Program Management | Scrum Master
Jul. 2021 - Nov. 2024Raleigh-Durham-Chapel Hill AreaLead and complete large-scale programs within the Network Services Business Unit (NSBU) and Strategic Initiatives and Delivery Enablement Group (STRIDE). Communicate with stakeholders to determine their current situation, the end goal, and gaps to generate requirements. Based on requirements and stakeholder interviews, develop, design, and implement improved business processes or solutions to meet stakeholder expectations. • Program Leadership & Market Strategy: Managed growth strategy execution across six key solution areas by analyzing market trends, customer needs, and competitive landscapes, driving innovation, and positioning Cisco for long-term business growth.
• Led and delivered large-scale programs within NSBU and the Strategic Initiatives and Delivery Enablement Group (STRIDE), collaborating with stakeholders to define current challenges, objectives, and gaps to develop and implement optimized business processes and solutions.
• Scrum Master Leadership: Served as Scrum Master and primary liaison between Cisco+ Secure Connect Tiger Team, TME community, product management, NSBU, business operations, Grogu team, and GPO. Ensured content delivery, program milestone tracking, and performance measure definition for initiatives like GSSO Acceleration, POV Checklist, and Guide.
• Strategic Program Execution: Facilitated multiple strategic programs including BCS 3.0, CTO SLED delivery enablement, and M18 Growth Program rollout, adoption, and transition.
• Go-To-Market (GTM) Strategy Development: Designed and executed GTM strategies for Cisco’s converged SASE and NaaS solution, Cisco+ Secure Connect Unified Solution, covering sales readiness, partner enablement, marketing, and competitive positioning.
Independent ConsultantGlobal Management Consultant
Apr. 2021 - Jul. 2021Led the Managed Solutions Modernization Group (SMG) team for Program Atlas, driving core technology integration to meet competitive market demands and enhance Cushman & Wakefield’s ability to compete in a dynamic industry. Partnered with SMG C-Level executives to deliver an Integrated Facilities Management (IFM) Technology stack tailored to the needs of facility management clients. • Agile Leadership: Served as Scrum Master, facilitating multiple agile software development workstreams to deliver an integrated, user-friendly solution while ensuring seamless technology integration across Cushman & Wakefield’s platforms.
• Strategic Planning & Execution: Defined project scope and deliverables aligned with business objectives, collaborating with project teams, steering committees, and stakeholders to drive service integration through data analytics.
• Compliance & Security Oversight: Developed and executed a compliance and security strategy for Atlas, working with InfoSec and Global Occupier Services (GOS) to standardize and stabilize the SOC2 program, securing a clean audit opinion from external auditors.
• Identity & Access Management: Advised InfoSec and Network Readiness teams on implementing SSO for CoStar, a commercial real estate platform, and assessed opportunities for SSO integration across additional Atlas-supported applications.
• Network & Data Security Enhancements: Led Network Readiness initiatives to enhance data loss prevention (DLP), expand Zscaler DLP licensing, improve event management via third-party SIEM and Zscaler logging, conduct environmental health checks, strengthen crypto key and certification management, and implement endpoint security solutions using Zscaler proxy technology.
General Dynamics Information TechnologySenior Manager, Civilian Programs
May. 2019 - Sep. 2020Raleigh, North Carolina, United StatesLed program directors and managers across Application Development, Digital Foundations, and Enterprise Infrastructure & Architecture teams, ensuring security controls, data privacy, compliance, enterprise risk management, and governance for high-profile federal programs. Environment: Office 365 ProPlus (Microsoft 365 Apps for Enterprise), Azure cloud platform, SharePoint, ServiceNow, Jira, CA Clarity, Agile, NetSuite for Enterprise Resource Planning (ERP) • Strategic Technology Advisor: Provided long-term strategic planning guidance to executive leadership on emerging technologies, cloud computing services, and network infrastructure advancements.
• Cloud Computing & Infrastructure Oversight: Managed Microsoft Azure operations, including Microsoft Government Community Cloud (GCC) compliance for sensitive government data.
• Enterprise Governance & Compliance: Developed and implemented an enterprise governance framework to ensure compliance with information asset protection and audit policies for the US Postal Service (USPS) Workforce Modernization Program.
• Security & Compliance Leadership: Advised USPS Enterprise Architecture and Information Infrastructure (EAII) leadership on defining security and compliance directives for Office 365 workload management.
• Vendor Relations & Supplier Integration: Strengthened Workforce Modernization Program effectiveness by enhancing vendor relations, streamlining supplier integration for cloud computing environments, and creating a new vendor relationship management process to improve onboarding of cloud solution providers.
• Executive Consulting: Advised executive management and customers on product feasibility, network infrastructure designs, emerging technology, and product supportability.
Independent ConsultantGlobal Management Consultant
Jul. 2014 - Apr. 2019Raleigh, North Carolina, United StatesPartnered with domestic and global clients across industries to implement program and project life cycle management, compliance and certification practices, and continuous improvement plans. Led organizational change management initiatives, risk mitigation strategies, and cost control measures. Advance Auto Parts: Managed delivery team within information security (InfoSec) group to prioritize threats and minimize their "attack surface" through identification, evaluation, remediation, and reporting of security vulnerabilities. • Established PMO framework for portfolio and change management to optimize project delivery.
• Led SOC 2 Type 2 certification efforts, defining risk mitigation strategies and compensating controls.
• Coordinated SOC-1 and SOC-2 reviews with internal and external auditors. MetLife: Managed Global Service Delivery team within Digital Sales and Servicing (DSSI) group in building of sales platform to enable entry of MetLife Australia into individual market with innovative product offerings. • Spearheaded the launch of MetLife Australia’s Individual Market Entry with an $11.8M sales.
• Identified product gaps in policy and claims systems, leading to $3.4M annual revenue increase.
• Led B2C SaaS product development, optimizing cost efficiency and user experience. Cisco Systems: Led the certification and upgrade of Cisco Unified Communications Manager for Bank of America (BAC) to address and remediate active security vulnerabilities. Managed the program rollout across all U.S. • Directed Cisco Unified Communications Manager upgrade for Bank of America (BAC).
• Managed IT Asset Management strategy across U.S. banking centers and APAC regional locations.
• Acted as primary liaison between IT, business, and legal teams.
• Improved program efficiency through continuous improvement initiatives.
Sine Pari, LLCVice President, Operations
Apr. 2004 - Jun. 2014Fairfax, VirginiaDuring my tenure in this role, I designed and directed the execution of operational strategies to coordinate activities and allocate resources; administer annual budgets and control costs; establish problem resolution, process enhancement, and strategy implementation skills; and engage team members in the achievement of aggressive business goals. I identified new business opportunities to expand the customer base, launched programs supporting engagement with multiple US Federal government agencies, and introduced IT audit and data analytics processes. I introduced the disaster recovery (DR) and the high availability application development, call center, data center operations, help desk, network security, and training support services. • Spearheaded the development of Army Knowledge Online (AKO), a corporate intranet and enterprise-class web portal supporting 2.3M+ global users.
• Partnered with Science & Technology (S&T) forum and U.S. Army Special Operations Command to introduce cybersecurity solutions for intrusion detection, automation, and enhanced situational awareness, strengthening federal cybersecurity posture.
• Served as subject matter expert (SME) in cloud infrastructure, web interface optimization, and cyber risk management, advising federal agencies and commercial organizations on security vulnerabilities and threat intelligence.
• Drove marketing, sales, and product management initiatives to position IT services as a competitive differentiator, increasing revenue from $1.3M to $24.4M in two years.
• Applied Agile/Scrum methodologies to develop and deploy 3D visualization, modeling, and simulation solutions, including NASA's Distributed Observer Network.
• Led multidisciplinary cybersecurity teams to enhance situational awareness, vulnerability management, red teaming, threat analysis, forensics, reverse engineering, and trusted systems engineering for commercial and federal organizations.
Cisco SystemsDirector, Federal Programs
Jan. 1999 - Dec. 2004Herndon, VirginiaManaged business and strategic planning in response to tightening trade regulations for federal and enterprise sales organizations. Ensured alignment of program scope with strategic business objectives of enterprise sales organization. Worked with senior executives to develop and overhaul ordering systems and operational strategy for manufacturing business units.
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