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Work Background
In Situ Viajes (ISV)Co-Owner
Apr. 2021Villa La Angostura, Neuquen, Argentina
ahtVice President
Dec. 2020 - Dec. 2022Villa La Angostura, Neuquen, ArgentinaVice President at Hotels and Restaurants Association from Villa la Angostura
Las Balsas Relais & ChâteauxGeneral Manager
Mar. 2018Neuquén Province, Argentina · On-siteAchievements: - As a Team Leader and Project Manager I led the following Projects:
-- Created and managed the implementation of a Mission, Vision and Core Values for the Company
-- B Corps Certification in 2021
-- Construction of 10 hotel rooms (Villas), increasing the capacity of the hotel by 100%
-- PnL projections for the construction of a Conference Centre for 250 people I also developed and implemented new business units for the hotel, established an employment equality and non-discrimination policy, developed and implemented new employee benefits. Led the team through the COVID19 pandemic focusing on Performance and Talent Management, Organization & Team effectiveness
Los Cauquenes Resort + Spa + ExperiencesSales & Development Manager
Mar. 2016 - Feb. 2018Tierra del Fuego Province, ArgentinaDeveloping a growth strategy focused on financial gain and customer satisfaction.
Conducting research to identify new markets and customer needs.
Promoting the company’s products and services addressing or predicting clients’ objectives.
Keeping records of sales, revenue, invoices, etc.
Developing entry level staff, supervisors and managers into valuable salespeople. Building long-term relationships with new and existing customers.
Creating, negotiating and closing commercial agreements.
The Rees Hotel Queenstown, New ZealandGuest Services Manager
May. 2014 - Dec. 2015Queenstown, New ZealandReporting directly to the CEO. •This position concerned the management, supervision, coordination and revenue generation of the marketing and concierge teams; brand positioning and creating / developing opportunities to close sales. •Project Manager creating, supervising and coordinating projects maintaining an international standard of a world-class hotel. •Generating and auditing revenue reports to the CEO and board members.
Heritage HotelsDuty Manager
Aug. 2010 - May. 2014Heritage Hotel QueenstownInvolved being part of the operations and administration team in charge of the smooth operation, security and monitoring of the Hotel. Overseeing general upkeep of all areas around organization, personal safety of staff and guests.
Heritage HotelsReceptionist / Shift Leader
May. 2010 - Aug. 2010Queenstown, Otago, New ZealandDealing with reservations by phone, e-mail, fax or face-to-face
Checking guests in and out of the hotel, allocating rooms and handing out keys.
Preparing bills and taking payments.
Handling foreign exchange.
Taking and passing on messages to guests.
Dealing with special requests from guests. Answering questions about facilities in the hotel and the surrounding area.
Dealing with complaints or problems.
Heritage HotelsSenior Guest Services Attendant
Feb. 2010 - May. 2010Queenstown, Otago, New ZealandProviding information, advice, guidance and assistance to hotel guests in all manner of things, including hotel services, entertainment, recreation facilities, restaurants, luggage, transport, sightseeing etc.
Heritage HotelsNight Manager / Night Auditor
Feb. 2007 - Feb. 2010Queenstown, Otago, New ZealandIn addition to the accounting function, a night auditor is also required to perform the typical front desk functions during their shifts. These functions include check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, and handling any emergencies that may arise.
Heritage HotelsHousekeeper
Dec. 2005 - Jan. 2007Queenstown, Otago, New Zealand
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