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Work Background
Jimmy TechnologiesCOO
Sep. 2023Prague, CzechiaMy time in senior management positions has taken a more specific direction with Jimmy Technologies. Focusing on the delivery of unimagined revenue streams, we make technology integrate businesses better internally and with markets externally. At Jimmy, we help companies thrive in the digital economy. We pride ourselves on quality development without unnecessary costs and open communication. Trust your inventive projects with our top-notch product specialists, engineers & designers and innovate, deploy or launch new valuable products at an unparalleled pace. Everyone in Jimmy has a proven record of building great products from scratch. We provide a complete product management lifecycle for automotive, mobility, transportation, and fintech companies. See more information here: https://clutch.co/profile/jimmy-technologies Contact me for a free consultation. Delivery Management, Product Owners, Product Design, Backoffice Management, Sales Operations, and Consultation.
OKIN BPSPresident and CEO
Sep. 2014 - Sep. 2020Ostrava-City, Prague, Czech Republic; San Antonio, Tx; Johannesburg, SAF2014 to 2020: OKIN: CEO OKIN is a managed service provider that delivers back office and front office solutions for SMB and enterprise client. As CEO I was responsible for developing and delivering on the short and long-term strategies of the business, implementing transformation programmes to ensure optimum delivery of services to our customers. I oversaw all expansion opportunities, established the technology roadmap and secured long-term strategic partnerships with the likes of Verizon, Allianz, O2, Fujitsu, Menzies and Cyxtera.
Team Size: 20
Employees: 1500 Key achievements include: ◼️ Successfully developed and implemented new product and service strategies which secured 13 new customers and growing revenue from $6M to >$75M.
◼️ Devised and implemented new delivery strategy for Verizon, reducing service delivery time by 20.5% which represented 22 working days.
◼️ Transformed how the business carried out customer inquiries increasing CSAT ratings from below 7 (unhappy) to above 8 (positive experience).
◼️ Led the expansion of the OKIN global footprint opening 2 location in Ostrava and Prague in 2015, an additional location in Ostrava 2016, San Antonio 2018 and Johannesburg 2019 (on hold due to Covid).
OKIN BPSDirector of Operations
May. 2013 - Sep. 2014District Ostrava-City and Prague, Czech Republic 2013 to 2014: OKIN: Director of Operations I was promoted to Director of Operations with responsibility for spearheading the creation of operational strategies focusing on client onboarding, KPI reporting / digital business analytics, knowledge training and development, PMO and customer service / ongoing care. I established a talent pipelining programme for all employees and managers, devised and directed all efficiency and improvement programs, led the digital transformation of the business encompassing NLP, RPA, API management, SaaS, ERP, CRM, BI/Digital Business Analytics, AI/Machine Learning and predictive data and developed a new client onboarding process.
Team Size: 800 Key achievements include: ◼️ Successfully established internal PMO team to drive business transformation initiatives which created >50% savings within the Shared Services Environment.
◼️ Successfully led the programme to install fit for purpose security measures, policies, procedures, teams and infrastructure on both a technical and physical level for internal and external purposes.
◼️ Rebuilt OKIN’s product and service catalogue, expanding the businesses offerings to include Human Capital provisioning, Business Process Management, Software Integration, and IoT applications and services.
OKIN BPSDepartment Manager
Nov. 2012 - May. 2013Prague & Ostrava-City, Czech Republic2012 to 2013: OKIN: Department Manager I was promoted to Department Manager to coach and lead the Networks Operation Centre (NOC) for OKINs largest client Verizon. I established the businesses first meaningful KPI’s for operations and developed an employee continuous improvement training and career development programme. I Led numerous efficiency programmes changing roles, processes and procedures to improve throughput and functionality for customers and to deliver enhanced reporting for senior internal stakeholders
Team Size: 300
1994-2012 VariousVarious
Apr. 1994 - Nov. 201207/2011 to 11/2012: OKIN BPS, Incident Manger
07/2005 to 2/2011: Regions Bank, VP Financial Centre Manager
03/2000 to 11/2005: Bank of America: Bank Account Executive
04/1994 to 03/2000: NationsBank/Bank of America: entry level to Branch Manager
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