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Work Background
PT. GLOBAL LAUTAN BIRUProject Manager
May. 2024North Jakarta, Jakarta, Indonesia · Hybrid
MSC INDONESIATeam Manager
Aug. 2006 - Oct. 2023Greater Jakarta Area, Indonesia · HybridJobs Description:
Key Functions & Job Duties:
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Listened to team members' feedback and proactively addressed concerns.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
- Taught employees how to best serve customers and enforced standards to
build brand loyalty.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Met financial goals with organized strategies focused on proper management of expenses and income.
- Oversaw employee recognition programmed to encourage professional development and high performance.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Coordinated smooth onboarding for new staff with related training and documentation.
MEDITERRANEAN SHIPPING COMPANY SAAssistant Operations Manager
Jun. 2006 - Jul. 2016Key Functions & Job Duties: 1. Assisting the Ops Manager on day to day matter
2. Updated DGs on to MDX / MAX SYSTEM for dgs booking.
3. Control & monitor cargoes booking through Ibox system
4. updated daily cargoes weight as per port weighing & submite to relevant parties ( CS, DOCs, Marketing)
5. Control & monitor Port activities, vessel activity, cargoes ops, berthing space etc.
6. Daily monitoring coastal schedule & inform to relevant parties.
7. Updated TMS MODULE ( draft VCI b4 validated by OPS MGR )
8. Assisting communication to Vessel prior arrival in Jakarta
DAHLIA MITRA GLOBAL, PT (KELOLA MINA LAUT)Assistant Operations Manager
Dec. 2003 - Feb. 2006GRESIK EAST JAVA
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