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Work Background
State of Ohio - Department of Administrative Services (via DSIG)Technical Program Manager
Apr. 2023 - Jun. 2023Columbus, Ohio, United StatesLed cross-functional teams to develop and implement a Learning Management System for the State of Ohio, ensuring it aligns with state-wide educational objectives. Conducted thorough audits of 88 state agencies to assess readiness and support for system integration. Oversaw the Request for Information and Request for Proposal processes to select the best vendor solutions. Facilitated high-level requirement gathering sessions with agency decision-makers and PMO stakeholders. Managed project realignment during state budget negotiations to ensure continuity and strategic fit within fiscal constraints.
Highlights:
• Directed a project team of 20 and three business analysts during the critical initiation and planning stages of a major LMS implementation.
• Coordinated detailed audits across 88 state agencies, fostering collaboration and buy-in for the LMS project.
• Managed RFI and RFP processes, engaging with vendors to find solutions that align with program goals.
NiSourceProgram / Project Management - Corporate Technology
Mar. 2019 - Feb. 2023Columbus, Ohio AreaDuring my time at NiSource, I've had the privilege to lead significant IT projects that spanned application development, SaaS initiatives, and critical infrastructure updates. These efforts weren't just about technology; they were about aligning our strategies with organizational goals and ensuring seamless integration across all business support groups, IT security, and external vendors.
One of the highlights was achieving a 11% improvement in project delivery efficiency through meticulous planning, scheduling, and resource management. Collaborating closely with C-suite executives, stakeholders, and subject matter experts, we ensured that every project not only met but exceeded business expectations and technological parameters. I oversaw projects from inception through to hypercare, managing budgets of up to $10 million while upholding stringent delivery standards in a highly regulated utility environment. Here are a few key accomplishments:
• Successfully led the deployment of 14 major projects over four years, including complex enterprise-wide initiatives that significantly enhanced operational efficiency across the company.
• Implemented a robust financial management system and other critical IT solutions, which streamlined business processes and ensured compliance with regulatory standards.
• Managed subprojects and workstreams across application development, user experience, training, and communications, delivering integrated solutions that drove tangible business outcomes.
JPMorgan ChaseVP, Program & Project Management
Mar. 2014 - Feb. 2019Columbus, OhioI had the privilege of leading the Demand Management Execution group within the Home Lending Central PMO, overseeing a team of 10+ direct reports and providing support to 6-8 Program Managers and 50 Project Managers. Managing a substantial annual portfolio budget averaging $35 million, I ensured the successful delivery of over 150 programs and projects annually, encompassing regulatory, audit/control, legal, and discretionary initiatives.
My focus was on enhancing collaboration and synergy across teams, optimizing cross-project and intra-program dependencies and risks. By streamlining resource allocation and assignment processes, we significantly improved project throughput. Additionally, I co-led the Home Lending Agile Transformation team, contributing to the company-wide Agile adoption initiative and developing the Product Cabinet model to streamline meetings.
Key achievements include:
• Reducing overall project execution timeframes by 12% and internal costs by 8% over two years through the introduction of collaboration frameworks.
• Improving project throughput by 5% annually through refined project manager and technical resource allocation processes.
• Actively managing 300+ queued, pipeline, and requested projects while establishing and tracking milestone performance.
• Facilitating Agile adoption across the LOB by developing coaching courses for over 100 project staff across three experience levels.
• Creating the Product Cabinet model for Product Owners, effectively resolving meeting proliferation and enhancing productivity.
JPMorganChaseSr. Project Manager
Mar. 2007 - Feb. 2014Columbus, Ohio Metropolitan AreaI ensured compliance with mandates from the US Treasury, OCC, FHA, and US Congress while leading the PMO for the MHA business unit. I orchestrated the Book of Work and supervised three project managers to optimize resource allocation and provide accurate reporting to program directors and the CEO. My leadership included spearheading the largest mortgage platform conversion, impacting 78 functional groups and over 8,800 end-users. This involved developing comprehensive process flows, roadmaps, and training strategies. Additionally, I facilitated the establishment of 14 global training centers, delivering 1,688 end-user classes within six months.
Key accomplishments include:
• Leading 9 enterprise-level projects to ensure Chase's participation in the Making Home Affordable program.
• Establishing and managing the PMO for the MHA business unit, implementing matrixed management and strategic project time tracking.
• Orchestrating 3 major programs for a significant mortgage platform conversion, directly affecting 12,500 employees organization-wide.
• Developing and deploying training for 8,800+ end-users through 1,688 classes, enhancing user competencies and system adoption.
Open TextProject Manager
Jun. 2000 - Dec. 2006• Managed projects across the entire SDLC and successfully developed, tested and implemented 90+ solutions to support client learning across all 6 Open Text product lines. Directed complex departmental projects, and continuously evolved the development process to ensure seamless releases and reduce training development lead times by 26%.
Open TextTraining Developer
Apr. 1996 - May. 2000
Open TextDocumentation Specialist
Jan. 1994 - Mar. 1996
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