Cullinan Holdings LimitedBusiness Analyst
Feb. 2012 - Apr. 2015Durban Area, South Africa- Evaluate new business systems before ultimately rolling out to relevant departments and divisions. - Document existing and new Business Workflows, systems specifications and Procedures where and if required. - Highlight and Document system problems and issues. - Continually look for ways to improve system delivery to various departments, divisions and clients, aiming for seamless integration between systems and business processes. - Ongoing communication with various departments with regard to new/amended/updated system information. - Extensive backend testing with the relevant knowledge of the business processes on any new system releases ensuring adequate risk mitigation is achieved - Ensure the provision of accurate and relevant system information to various departments timeously so that they are equipped to meet their objectives. - Perform system administrative tasks including, clerk maintenance, system housekeeping tasks, escalated troubleshooting, and product maintenance. - Assist with the development and maintenance of business system manuals. - Arrange training schedules and assist in bringing the trainer up to speed where required on updates, enhancements and changes that may be required to ensure successful and timeous training of user that fall within the project timelines. - Change Management – Manage expectations. - Deliver against projected timelines. - Maintain open communication between development team and business