Katelyn Milinowicz - Tech Veteran and Product Operations Specialist, Freelance (Self employed)

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Work Background

PortfoliaLimited Partner

Apr. 2023Portfolia creates investment funds designed for women, backing innovative companies, for returns and impact. Limited Partner in the FemTech III Fund which will continue the focus of the first two FemTech Funds making investments to optimize returns, enhancing the health and wellness of women, and advancing innovations in women’s health. Limited Partner in the Green & Sustainability Fund, which is backing innovations that reduce our daily environmental impact on our planet, including how we create, use and store energy, the way we construct our buildings, how we create, use and re-use consumer goods, mobility, and transportation around the globe, as well as commercial and consumer finance tools that incorporate ESG criteria.

GoogleTechnical Account Manager, Google Cloud

Nov. 2019 - Mar. 2024* Certification: Google Cloud - Professional Cloud Architect * Certification: Google Cloud - Cloud Digital Leader * Managed team of ten Technical Account Managers (2022) * Executed and optimized through organizational changes * Represented Professional Services Organization at Enterprise GCP and Apigee customers * Coordinated cross-organization support of ground-breaking customer mobile app * Launched program to assist the onboarding of new team members * Established playbook for critical pre-launch engagements with cloud customers

GoogleEMEA BD Operations Manager, Play Apps & Games

Jan. 2019 - Nov. 2019London, United Kingdom• Led 5-person team offering strategic guidance to EMEA app & game developers at scale • Operationalized process to pitch product alphas and recruit partners for participation • Launched strategic pilot program with Android Partnerships to offer tuned scaled support to carrier partners • Served as operational lead on a framework for mandatory service announcements - the process for announcing deprecations, policy changes, etc. for Google Play and Android • Planned and hosted global off-site, leveraging time with cross-functional teams to prepare for imminent reorg

GoogleManager, Music Partnerships, YouTube Music

Sep. 2016 - Dec. 2018London, United Kingdom• Devised targeted YouTube strategies for top music label partners across the U.K. and Nordic regions, including Sony Music and Universal Music Group • Collaborated globally and cross-functionally with teams including Operations, Product, Marketing, PR, Events, Production, Policy, Legal to guarantee consistent strategy and execution across multiple regions • Managed YouTube Music presence and brand perception in the Nordic region, building strong relationships with music labels and industry bodies, and providing education on how best to leverage YouTube in their music artist strategies • Initiated precedent-setting collaborations with a U.K. label, resulting in additional content from iconic artists and setting the groundwork for similar collaborations globally • As Finance Lead of Women@YouTube EMEA group, managed budget and approval process for 15+ committee and 80+ members across the EMEA region

GoogleManager, Music Partnerships, Google Play

Jul. 2014 - Sep. 2016London, United Kingdom• Conceived retail and subscription strategies for music partners across Germany, Austria, and Switzerland • Managed $MM global budget, clearly defining and communicating to teams the relevant strategies, timelines, and risks • Developed promotional launch plan for Die Fantastischen Vier album in Germany, earning Google’s Marketing Silver Award

GoogleTechnical Account Manager

Feb. 2012 - Jul. 2014Mountain View, CA• As one of team’s first hires, leveraged music industry background and expertise to product manage the internal toolset for catalogue and rights management of the world's music • Shaped partnership integration process, onboarding 66 music partners and managing technical operations for 111 accounts, including metrics around data health and catalogue completeness for each partner • Established method of metadata prioritization to associate most relevant rightsholder data with highest quality audio per territory • Product managed solution for bound co-publisher payments, limiting publishing liability in the case of incomplete publishing information • Product managed music metadata feed, iterating with music providers while aggregating 15.5M+ tracks • Designed sum-of-track pricing, a solution that ensured customers would see optimal retail price for edge-case album configurations • Evaluated and improved pricing consistency for regional store launches, optimizing profit margins • Led operational workstreams in successful launch of music download stores in 24 territories and subscription services in 25 territories • Crafted training materials and mentored EMEA merchandising teams in optimizing consumer purchases during the company’s shift from a download service to a streaming, subscription-based business model • Operational lead for adding subscription right to music catalogues, empowering the launch of Google Play Music subscription service. • Migrated third-party clients from relevant rate cards to Google rate card, minimizing the impact on the catalog during migration as well as the operational overhead of pricing logic HONOR: Nominated for Google’s 2013 Citizenship Award for improving international and cross-functional processes and trainings

IODATechnical Project Manager/Release Manager

Nov. 2005 - Jan. 2012San Francisco Bay Area• Project-managed and served as sole scrum master for two development teams at IODA, a digital music distributor acquired by The Orchard and Sony in 2012 • Incorporated issue management system, creating a backlog of requests, and educated engineers and stakeholders on the process later adapted to include QA and Product Teams • Implemented scrum methods organization-wide, defining structure and process for feature requests outside of Engineering and the workflow of feature development within Engineering • Liaised between Product and Engineering, determining project goals, timelines, workflow, and resources needed to achieve targets, ultimately empowering independent music labels to monetize digital content • Oversaw technical integration of overseas acquisition, Uploader, including orchestrating a full merge of company’s record catalog and financial history and informing external partners on technical implications of the acquisition • Designed release process and managed all code releases, including web, database, and infrastructure. Developed repeatable processes and risk mitigation in addition to defining rollback scenarios and day-of execution for 30+ major pushes. • Successfully integrated 80+ retail and promotional music outlets into IODA’s system • Led shared deal implementation process for Business Development and Engineering, enhancing deal throughput and accuracy of execution • Performed data migration from Squish to JIRA, producing documentation and trainings for users • Represented IODA at DDEX plenaries, ensuring IODA remained a key player in informing industry standards

Wells FargoData Analyst/Project Manager

Feb. 2003 - Nov. 2005San Francisco Bay Area• Provided hardware and software support for branch employees at Wells Fargo, in addition to creating customized Access queries and delivering financial data to C-level executives • Designed and ran Access queries to identify and correct corrupt data • Instituted regular training sessions with branch employees, increasing their understanding of technical tools and resources • Planned and executed system-wide deployment of Microsoft Active Director with IT Manager, creating user documentation on client-side changes • Coordinated all aspects of office build-out and a 50-person relocation with Office Manager HONOR: Earned 2004 Employee of the Year

BEA SystemsMinor Release Quality Assurance Engineer

Apr. 2000 - Mar. 2002San Francisco Bay Area• Appointed to a premiere team of engineers dedicated to full testing of WebLogic Server service packs at computer software company, BEA Systems, Inc. • Performed JSP/servlet testing, compatibility testing with Apache and IIS web services, and end-to-end migration, in addition to usability testing • Played an active role on first QA team to successfully complete a major release in a limited timeframe • Acted as liaison between Customer Support, QA, and Development teams, defining channels of communication and facilitating identification of critical or widely prevalent bugs • Triaged bugs for each maintenance release, advising Release Manager on desired fixes per release

San Francisco State UniversityIntroductory C++ Instructor

Mar. 2000 - Apr. 2000San Francisco Bay Area• Designed and implemented a curriculum for extended learning course that covered topics consistent with standards set by the Program Supervisor • Created assignments and tests aimed at evaluating students' work

Vassar CollegeLISP Lab Instructor

Jan. 1997 - May. 1999Poughkeepsie, New York• Supervised lab work of Computer Science students, helping with syntax, logic, and debugging • Met with faculty weekly to review the quality of lab work and conceptual problem areas for students