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Work Background
QuironsaludSales Account Executive | Business Development Specialist
Jul. 2025Spain, MadridHigh-impact Sales Professional with a strategic focus on business development and client acquisition. Expert in identifying market opportunities, managing the full sales cycle, and building long-term strategic partnerships. Proven ability to exceed targets in competitive environments through persuasive communication and data-driven tactics.
Key Responsibilities & Achievements:
Full Sales Cycle Management: Led the entire process from lead generation and prospecting to negotiation and closing, ensuring a healthy and consistent sales pipeline.
Consultative Selling: Conducted deep-dive discovery calls to identify client "pain points" and tailored value propositions that drive conversion.
Account Management & Retention: Cultivated and maintained high-value relationships, increasing customer lifetime value (LTV) through proactive follow-ups and upselling.
Market Analysis & Segmentation: Identified strategic niches and local market trends to optimize outbound sequences (Email, LinkedIn, and Cold Calling).
CRM Proficiency: Managed sales data and forecasting using CRM tools, ensuring high data accuracy and efficient lead tracking.
Persuasive Communication: Crafted high-converting sales scripts and pitch decks tailored to different "Buyer Personas" and decision-makers.
Strategic Value for Projects:
Conversion-Oriented: Focused on ROI and closing ratios, not just activity.
Bilingual Negotiation: Native-level Spanish and professional English, capable of closing deals with international stakeholders.
Adaptable Outreach: Expertise in designing multi-channel contact sequences that break through the noise.
QuironsaludSales Representative & Appointment Setter | Business Development
Jul. 2025Spain, MadridResults-driven Sales Professional specialized in high-performance outreach and lead qualification. Expert in the strategic "top of the funnel" process, with a proven ability to identify key decision-makers, break through gatekeepers, and secure high-value meetings for the sales pipeline.
Key Responsibilities & Achievements:
Strategic Appointment Setting: Executed high-volume outbound campaigns (LinkedIn, Cold Email, and Cold Calling) to book qualified meetings with C-level executives and key stakeholders.
Lead Qualification & Discovery: Conducted initial screening and discovery calls to assess prospect needs, budget, and authority, ensuring a high conversion rate from meeting to opportunity.
Multi-Channel Outreach: Designed and implemented personalized contact sequences, utilizing "hooks" based on company news and industry trends to increase response rates.
CRM & Pipeline Management: Manned the front-end of the CRM, maintaining meticulous records of prospect interactions and ensuring seamless hand-offs to the closing team.
Objection Handling: Mastered the art of navigating initial resistance and gatekeepers, transforming "no" into interest through value-based persuasion.
Market Segmentation: Analyzed local and international markets to identify high-potential accounts and tailor the outreach strategy accordingly.
Strategic Value for Part-Time Projects:
Pipeline Growth: I focus on quality over quantity, booking meetings that actually have closing potential.
Bilingual Outreach: Professional command of English and Spanish, allowing for global market penetration.
Autonomous Execution: Capable of setting up an outbound engine from scratch with minimal supervision.
Room Mate HotelsFront Desk Receptionist
Sep. 2023 - Sep. 2023Spain, MadridDynamic hospitality specialist with a focus on operational management and premium guest relations. Expert in boutique hotel environments, adept at managing high-pressure workflows autonomously and delivering seamless service in fast-paced settings.
Key Responsibilities & Achievements:
End-to-End Customer Journey: Managed the complete guest lifecycle (Check-in/Check-out), ensuring strict adherence to Room Mate Hotels' quality standards and brand identity.
Guest Experience & Concierge: Provided proactive conflict resolution and bespoke city recommendations, serving as the primary point of contact for guest loyalty and satisfaction.
Operational Control: Proficient in PMS (Property Management Systems) for reservation management, room allocation, and detailed financial billing/invoicing.
Interdepartmental Coordination: Liaised directly with Housekeeping and Maintenance teams to optimize room turnover times and maintain service excellence.
Revenue Growth (Upselling): Identified and captured opportunities to enhance guest stays through additional services, consistently contributing to the hotel’s RevPAR and ancillary revenue goals.
RIU Hotels & ResortsF&B Coordinator | Food & Beverage Operations
Jun. 2022 - Jun. 2023Spain, MadridResults-oriented Food & Beverage Coordinator with a strong background in operational efficiency and team leadership. Specialized in streamlining supply chains, maintaining high service standards, and optimizing profitability within premium hospitality environments.
Key Responsibilities & Achievements:
Operational Oversight: Managed daily F&B operations, ensuring seamless coordination between the kitchen, floor, and bar to deliver a consistent guest experience.
Supply Chain & Procurement: Directed inventory management, including ordering, stock control, and supplier negotiations, resulting in optimized costs and minimized waste.
Quality Assurance & Compliance: Ensured strict adherence to health and safety regulations (HACCP) and internal quality protocols to maintain brand excellence.
Team Leadership & Training: Led and mentored diverse F&B staff, focusing on service standards, product knowledge, and efficient workflow management.
Financial Reporting & Analysis: Monitored KPIs, managed budgets, and analyzed sales data to implement strategies for revenue growth and cost reduction.
Event & Banquet Coordination: Managed the logistics for corporate events and private functions, from menu planning to on-site execution and post-event analysis.
RIU Hotels & ResortsHospitality Professional | Guest Experience & Operations
Mar. 2021 - Jun. 2022Spain, MadridDynamic hospitality specialist with a focus on operational management and premium guest relations. Expert in boutique hotel environments, adept at managing high-pressure workflows autonomously and delivering seamless service in fast-paced settings.
Key Responsibilities & Achievements:
End-to-End Customer Journey: Managed the complete guest lifecycle (Check-in/Check-out), ensuring strict adherence to Room Mate Hotels' quality standards and brand identity.
Guest Experience & Concierge: Provided proactive conflict resolution and bespoke city recommendations, serving as the primary point of contact for guest loyalty and satisfaction.
Operational Control: Proficient in PMS (Property Management Systems) for reservation management, room allocation, and detailed financial billing/invoicing.
Interdepartmental Coordination: Liaised directly with Housekeeping and Maintenance teams to optimize room turnover times and maintain service excellence.
Revenue Growth (Upselling): Identified and captured opportunities to enhance guest stays through additional services, consistently contributing to the hotel’s RevPAR and ancillary revenue goals.
Old Course St Andrews Hotel, Golf Resort & SpaEvents Department Assistant | Coordination & Logistics
Aug. 2018 - Dec. 2020United KingdomDetail-oriented Events Assistant with a proven track record in supporting the planning and execution of corporate and social events. Specialized in logistical coordination, vendor management, and on-site troubleshooting to ensure high-standard delivery in fast-paced environments.
Key Responsibilities & Achievements:
Event Logistics & Support: Assisted in the end-to-end coordination of diverse events, managing schedules, floor plans, and technical requirements to ensure seamless execution.
Guest & Speaker Management: Acted as a primary point of contact for attendees and VIPs, handling registrations, inquiries, and hospitality needs with professional poise.
Vendor & Supplier Liaison: Coordinated with external providers (catering, AV, decor) to monitor delivery timelines and ensure compliance with project specifications.
Administrative Excellence: Managed budget tracking, contract filing, and post-event reporting, providing data-driven insights for future improvements.
On-site Troubleshooting: Provided real-time support during live events, resolving logistical challenges quickly to maintain a high-quality guest experience.
Hotel Holiday Inn express AlcorcónHospitality Professional | Guest Experience & Operations
Nov. 2017 - Jul. 2018SpainDynamic hospitality specialist with a focus on operational management and premium guest relations. Expert in boutique hotel environments, adept at managing high-pressure workflows autonomously and delivering seamless service in fast-paced settings.
Key Responsibilities & Achievements:
End-to-End Customer Journey: Managed the complete guest lifecycle (Check-in/Check-out), ensuring strict adherence to Room Mate Hotels' quality standards and brand identity.
Guest Experience & Concierge: Provided proactive conflict resolution and bespoke city recommendations, serving as the primary point of contact for guest loyalty and satisfaction.
Operational Control: Proficient in PMS (Property Management Systems) for reservation management, room allocation, and detailed financial billing/invoicing.
Interdepartmental Coordination: Liaised directly with Housekeeping and Maintenance teams to optimize room turnover times and maintain service excellence.
Revenue Growth (Upselling): Identified and captured opportunities to enhance guest stays through additional services, consistently contributing to the hotel’s RevPAR and ancillary revenue goals.
Hotelo Eco Via LusitanaHospitality Professional | Guest Experience & Operations
May. 2017 - Oct. 2017Spain, MadridDynamic hospitality specialist with a focus on operational management and premium guest relations. Expert in boutique hotel environments, adept at managing high-pressure workflows autonomously and delivering seamless service in fast-paced settings.
Key Responsibilities & Achievements:
End-to-End Customer Journey: Managed the complete guest lifecycle (Check-in/Check-out), ensuring strict adherence to Room Mate Hotels' quality standards and brand identity.
Guest Experience & Concierge: Provided proactive conflict resolution and bespoke city recommendations, serving as the primary point of contact for guest loyalty and satisfaction.
Operational Control: Proficient in PMS (Property Management Systems) for reservation management, room allocation, and detailed financial billing/invoicing.
Interdepartmental Coordination: Liaised directly with Housekeeping and Maintenance teams to optimize room turnover times and maintain service excellence.
Revenue Growth (Upselling): Identified and captured opportunities to enhance guest stays through additional services, consistently contributing to the hotel’s RevPAR and ancillary revenue goals.
Suecia`s house. NH Collection Hotel *****Food & Beverage Server | Guest Service Specialist
Sep. 2016 - Mar. 2017Spain, MadridService-driven hospitality professional with extensive experience in high-volume and premium dining environments. Expert in delivering exceptional guest experiences through refined service standards, menu knowledge, and efficient floor management.
Key Responsibilities & Achievements:
Service Excellence: Delivered high-touch table service in fast-paced environments, ensuring compliance with fine-dining or boutique hotel hospitality standards.
Menu & Pairing Expertise: Provided detailed descriptions of culinary offerings, ingredients, and beverage pairings, enhancing the guest experience and driving sales.
Order & POS Management: Proficient in using Point of Sale (POS) systems for accurate order entry, payment processing, and table rotation management.
Operational Flow: Coordinated closely with kitchen and bar staff to ensure timing precision and seamless service delivery.
Upselling & Revenue Generation: Proactively suggested appetizers, premium beverages, and desserts, consistently meeting or exceeding daily sales targets.
Compliance & Hygiene: Maintained rigorous food safety and sanitation standards (HACCP) to ensure a safe and professional environment.
Hotel Holiday inn Calle AlcaláHospitality Professional | Guest Experience & Operations
May. 2016 - Jan. 2017Spain, MadridDynamic hospitality specialist with a focus on operational management and premium guest relations. Expert in boutique hotel environments, adept at managing high-pressure workflows autonomously and delivering seamless service in fast-paced settings.
Key Responsibilities & Achievements:
End-to-End Customer Journey: Managed the complete guest lifecycle (Check-in/Check-out), ensuring strict adherence to Room Mate Hotels' quality standards and brand identity.
Guest Experience & Concierge: Provided proactive conflict resolution and bespoke city recommendations, serving as the primary point of contact for guest loyalty and satisfaction.
Operational Control: Proficient in PMS (Property Management Systems) for reservation management, room allocation, and detailed financial billing/invoicing.
Interdepartmental Coordination: Liaised directly with Housekeeping and Maintenance teams to optimize room turnover times and maintain service excellence.
Revenue Growth (Upselling): Identified and captured opportunities to enhance guest stays through additional services, consistently contributing to the hotel’s RevPAR and ancillary revenue goals.
Petit Palace Arenal Hotel, Madrid, SpainHospitality Professional | Guest Experience & Operations
Mar. 2015 - May. 2015Spain, MadridDynamic hospitality specialist with a focus on operational management and premium guest relations. Expert in boutique hotel environments, adept at managing high-pressure workflows autonomously and delivering seamless service in fast-paced settings.
Key Responsibilities & Achievements:
End-to-End Customer Journey: Managed the complete guest lifecycle (Check-in/Check-out), ensuring strict adherence to Room Mate Hotels' quality standards and brand identity.
Guest Experience & Concierge: Provided proactive conflict resolution and bespoke city recommendations, serving as the primary point of contact for guest loyalty and satisfaction.
Operational Control: Proficient in PMS (Property Management Systems) for reservation management, room allocation, and detailed financial billing/invoicing.
Interdepartmental Coordination: Liaised directly with Housekeeping and Maintenance teams to optimize room turnover times and maintain service excellence.
Revenue Growth (Upselling): Identified and captured opportunities to enhance guest stays through additional services, consistently contributing to the hotel’s RevPAR and ancillary revenue goals.
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