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Work Background
EyeCare PartnersDirector, IT PMO
Oct. 2024Ballwin, Missouri, United StatesLead the planning, execution, and delivery of a highly complex transformation program & development of proprietary software, including management of 6 product development teams with over 50 team members including product owners, scrum masters, QA, engineers, solution architects and UI/UX designers. Manage a team of 8 IT professionals to deliver business value of 20+ projects in a consistent and effective way, ensuring efficient collaboration and delivery within tight deadlines. Design and implement an IT New Work Request intake process to enable effective assessment, prioritization and capacity management across IT. Establish and maintain strong relationships with business stakeholders, ensuring alignment between IT initiatives and business objectives. Design and coordinate PI planning events to increase visibility & transparency, effectively forecast capacity & workload, and prioritize/sequence work.
EyeCare PartnersSenior Manager, Digital Products Technology
Aug. 2023 - Nov. 2024Expanded responsibilities within IT's digital products organization. Responsible for management of team to design and deliver digital transformation to organization. Lead business planning and product priorities value scoring approach for IT organization, including implementing intake and prioritization efforts with ECP's leadership team for development squads. Foster culture of continuous improvement and learning by hosting department retrospectives. Drive cross-functional strategic thinking, product and engineering best practices, and coordination of programming to deliver on business initiatives. • Build stronger partnership between business and product teams to deliver higher business impact features and functionality, and lead team strategy to develop cross-functional standards, best practices and ensure effective delivery • Drive change management on enterprise-wide solutions, complex system consolidations, and new applications by gaining leadership buy-in, planning key milestones, setting KPIs, and defining value propositions • Deliver significant savings via vendor, application and solution assessments - optimizing SOWs and requirements definitions; and implementing governance of tools/access • Analyze and identify cost saving and/or revenue driving opportunities through vendor/platform analyses
EyeCare PartnersDigital Experience Program Manager
Oct. 2022 - Aug. 2023Greater St. LouisManaged cross-functional team of UX/UI designers, developers, marketers, and data analysts to ensure seamless delivery of digital product and consumer experience enhancements. Identified consolidation opportunity for duplicative digital platforms, built business case for change, and drove delivery to realize $1MM+ annual recurring savings. Collaborated closely with marketing, operations, IT, and patient engagement departments to ensure alignment on digital initiatives and strategic business goals. Oversaw the delivery of multiple concurrent projects; balancing timelines, budgets, and resources while maintaining a focus on high-quality digital experiences across websites, CRM platforms, and patient portals. Implemented agile & scrum methodologies to enable team formation and consistent ways of working. Built product development best practices, including roadmaps, product vision, business cases, and user stories. Created and managed roadmaps, provided regular status updates to senior leadership, and mitigated risks to ensure on-time delivery of initiatives.
MercyProduct Development Manager
Feb. 2022 - Jun. 2022Missouri, United StatesAssisted in the development and management of new digital registration initiative across healthcare clinics, including digital form intake and online check-in. Collaborated with business unit leads, Epic designers, and Epic engineers to collect requirements, prioritize features, and enable delivery. Achieved buy-in and approvals with various business unit leadership groups to increase adoption and satisfaction post-implementation. Coordinated product testing and validation processes to ensure compliance, quality and user acceptance prior to go-lives. Worked on product analysis to help inform product features and enhancements based on user feedback.
Nestlé Purina North AmericaSr. Specialist, Digital Marketing Technology
Oct. 2021 - Feb. 2022St Louis, Missouri, United StatesCollaborated with product owners, scrum masters, and development teams to define requirements and translate them into actionable user stories and acceptance criteria for Petfinder application. Participated in Agile ceremonies including daily stand-ups, sprint planning, backlog grooming, and sprint reviews to ensure alignment with product goals and timelines. Led weekly backlog grooming to refine requirements. Helped identify opportunities for process improvements within new Scrum ways of working, enhancing the effectiveness of backlog refinement to ensure continuous delivery of value. Assisted with the development of test cases, ensuring requirements are met during User Acceptance Testing (UAT).
Nestlé Purina North AmericaSupervisor - Advertising & Marketing Communications (Center of Excellence)
Oct. 2019 - Oct. 2021Designed organization’s first-ever Portfolio ratings & reviews consumer sampling program – resulting in over $2MM in cost avoidance & savings, generation of over $10MM+ in sales, and supporting 600+ products Oversaw $3MM+ program budget and identification of key investments, vendor management, and stakeholder engagement to ensure program objectives were met Led global pilot of two new vendors to test capabilities, resulting in my leadership of global RFP process for sampling vendors for Nestle and generation of $186K+ in savings and 50+ hours of resource efficiency by leveraging a new vendor mix Building off an insight in third-party research, identified test & learn opportunity to understand the potential value eCRM could play in driving organic ratings & review content – test resulted in 400+ reviews on 100+ products with a $0 investment (results value in paid programming: $200,000+) Developed data collection framework to empower better communication investment decision-making cross-functionally, including process documentation, use cases, and timelines. Led leadership presentations for alignment to organizational changes and stakeholder buy-in Partner with brand teams & other communication strategy stakeholders to launch test & learns and/or special programming to drive learnings, new ways of thinking, and/or support key initiatives Supported new emerging mobile app development as data analyst - building PowerBI dashboards & analyses to refine/define objectives and opportunities Nominated to Board leadership of emerging marketing talent group in organization - launched new programming aimed at providing highly engaged members with special projects & development opportunities, as well as giving board members mentorship opportunities & succession plans
Nestlé Purina North AmericaDigital Marketing Project Manager
Jul. 2015 - Oct. 2019Greater St. Louis AreaManaged end-to-end process of mutli-million dollar communications campaigns – including 30+ stakeholders, timelines, status meetings, touchpoint mapping, and scenario planning Drove simplification of complex campaign processes, restructured documentation, and enhanced understanding & commitment by presenting recommendations to gain buy-in Identified key insights to develop recommendations on vendor management – expediting deliverable timing, increasing internal stakeholder clarity, and developing documentation to create better accountability Collaborated cross-functionally with Purina IT, marketing technology and project management to spearhead critical process to ensure Purina maintained its digital compliance Developed team training series based on collective stakeholder feedback which successfully increased team understanding, comfort, and consistency in roles & responsibilities, and built new Resources Library for team use Advised Director of Project Management on team structure, responsibilities, and value-adding opportunities – including incorporating the PM team into critical Annual Media Planning process Awarded “Contractor of the Year” award; nominated by marketing teams for first year’s achievements
World Soy Foundation/WISHHCommunications Coordinator
Dec. 2013 - Mar. 2015Creve Coeur, MOWorked with leadership to develop a connected communications plan across all program areas Increased constituent engagement by launching eCRM program with targeted messaging and leading the redesign of two organizational websites Collaborated with a Washington, D.C.-based PR firm on state PR initiatives, crisis communications management, government reporting and news releases Managed fundraising campaigns across all media touch-points, both digital and traditional Assisted in developing a new look, tone and feel for the two organizations to help differentiate each brand Coordinated weekly content calendar by collaborating with the internal team, researching relevant content, and interviewing external stakeholders
AmeriCorpsProgram Development VISTA at Mission: STL
Oct. 2012 - Dec. 2013St. Louis, MOIncreased funding base by 83% utilizing program development tactics, targeted grant-writing, and fostering new funder relationships Increased awareness and donations by developing robust content calendar and communications plan across digital and traditional touchpoints Developed and implemented an outreach and solicitation strategy which increased sponsorship of annual gala by over 60% from prior year Responsible for editing all content across media touch points to ensure consistent branding, messaging and best practices Maintained program/organizational data and performed monthly evaluations based on benchmarks to identify areas for improvement
Grand Traverse PavilionsMarketing & Development Intern
May. 2012 - Aug. 2012Cultivated sponsor and donor relations through phone, email and interpersonal communications Developed and distributed press releases for community events, banquets and recognition dinners Assisted in coordination of events including volunteer management and logistics
Southwest Surgical CenterPatient Care Assistant
Mar. 2010 - May. 2012Responsible for managing daily flow of outpatient surgical center; coordinated patient room assignments, nurse placements and assisting physicians with various tasks Ensured patient rooms and daily schedule were adaquately prepared to achieve increased efficiency throughout the day
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