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Work Background
Talon Air, Inc.Corporate Flight Attendant
Jan. 2019New YorkProviding a personalized, luxury experience in both safety and hospitality for Part 91 and Part 135 operators. Creating customer loyalty and repeat business for our operator & broker partners. Trained to operate on Gulfstreams, Challengers, Hawkers, Falcons, and Globals. FlightSafety training current.
Apollo JetsCorporate Flight Attendant
Jan. 2019New YorkFull time Flight Attendant Part 91/135
NorwegianCabin Crew Member/Flight Attendant
Mar. 2017 - Oct. 2018Greater New York City AreaSuccessfully carry out all pre- and post flight checks. Responsible to conduct, co-ordinate and supervise all normal cabin and emergency procedures. Monitoring the cabin for unusual situations or smells and ensuring safety regulations are followed. Preparing and conducting in-flight service. Administer first aid to passengers. Assist passengers with special requirements.
TOM FORDReceptionist
May. 2016 - Mar. 2017Greater New York City AreaFirst point of contact to high profile clients and callers who come in and/or reach out to the flagship store and company. Assist the sales team by utilizing the company's internal information system to track available inventory throughout Tom Ford’s U.S. store locations. Manage all outgoing transfer requests from associates at the New York store, including national stores, following-up with management to ensure timely delivery of merchandise. Support operations by creating and organizing a variety of monthly and weekly reports to compare and project the store's sales, traffic, and goals. Assist in store event planning by sending invitations, tracking and updating guest list and communicating internally to team all updates and changes as needed. Direct calls and clients to the appropriate manager, associate or department of the company.
Park HyattSpa Curator
Jul. 2014 - Dec. 2014Greater New York City AreaPre-opening spa experience. Providing personal, efficient service and meaningful experiences to all spa guest. Spa Curators add to the guest experience by hosting and fostering an atmosphere of calm and relaxation. Being the personal liaison between spa treatments and amenities. Being primarily responsible for cleanliness and sanitation of guest lockers, relaxation areas, and treatment rooms. This includes the distribution of linens and the maintenance of toiletries in locker room vanities.
Viceroy Hotel GroupFront Desk Agent
May. 2014 - Jan. 2016Greater New York City AreaPerforming a courteous and efficient guest arrival process. Collecting and confirming pertinent guest information. Addressing all requests in a thoughtful and gracious manner. Executing all registration processes revolving around departure, inclusive but not limited to handling payment processing, settling final accounts, offering personal assistance on future reservations, and taking immediate ownership of guest concerns. Assisting in arranging amenities for incoming VIP guests. Liaise and communicate positively with all departments to ensure guest satisfaction.
Trump SoHo New YorkSpa Hostess/Spa Receptionist
Oct. 2012 - Jul. 2014Greater New York City AreaAssisting hotel guest with 5-star customer service within the spa. Daily tasks such as booking appointments, being the top retail seller, answering calls, responding to emails, cashiering duties, data input, handling spa suite reservations, assisting in group bookings, pool check-in, and increasing overall revenue for The Spa. Very experienced with SpaBiz and Opera programming.
Taj Hotels Resorts and PalacesSpa Receptionist/ Senior Food and Beverage Assistant
Sep. 2011 - Sep. 2012MaldivesProvide great customized customer service at Jiva Grande Spa. Fulfilling duties such as customer service, booking appointments, organizing and selling retail, and answering calls. Completing spa reports using Fidelio and Microsoft Office programming. Attending to the guests needs upon entering the food establishment, 24 Degrees. Assisting managerial staff with paperwork pertaining to food and beverage. Creating, serving, and hosting dining events for all guests.
CaudalieSpa Coordinator/Sales Representative
May. 2009 - Sep. 2011Caudalie Vinotherapie Spa at the Fairmont Plaza Hotel-Fulfilling duties such as customer service, hosting, booking appointments, organizing group bookings, answering calls, currency transactions and tending to the guests demands. Computer work using Microsoft Office and SpaBiz software. Also Fairmont hospitality trained. -Developing clientèle and increasing revenue through sales as a Sales Representative/Promoter within Sephora, Blue Mercury, and smaller retailers.
SephoraSkincare Expert/Certified Fragrance Sales Specialist
Mar. 2006 - Apr. 2009Greater New York City AreaConsulting and advising clients in the area of skincare. Developing great clientèle for the company as a Skincare expert and Fragrance Specialist. Well trained in the science of client service, retail selling, skincare, make-up, and fragrance.
GC Marketing ServicesSales Promoter/ Demonstrator
Dec. 2004 - Dec. 2006Greater New York City AreaAssisted in the selling and demonstration of various products from various companies. Self-motivated selling skills. Incorporating various sales methods to increase revenue for various companies.
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