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Parkland HealthBusiness Intelligence Project Manager
Aug. 2023Dallas, Texas, United StatesAssists with developing/modifying data information and presentation solutions within the Enterprise Data Services department in order to provide Parkland with the appropriate data and knowledge to optimize effective evidence-based decision making. Utilizes project management tools like MS Project, Micorsoft Office (Excel, OneNote, Sharepoint, Teams and Outlook) along with ServiceNow to track projects and prioritize requests to appropriate teams. Writes requirements and validates project metrics in systems such as EPIC (Cogito). Conducts meetings with various departments and individuals in order to meet their project needs.
UPSPreloader Package Handling
Jan. 2023 - May. 2023Denton County, Texas, United StatesUnloaded, picked, staged and scanned packages to make them ready to be loaded into the trucks for delivery. Ensured that address and routing information is accurate. Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
Lone Star Parity ProjectContributing Writer
Nov. 2021Dallas-Fort Worth MetroplexWrites feature profiles and posts about Texas women making a difference in their communities.
B and R StrategiesOwner
May. 2016Frisco, Texas, United States
University of Texas at ArlingtonContinuing Education Instructor - Integrated Web Marketing & Analytics
Oct. 2013 - Jun. 2016Arlington, TXOffering an array of solutions to turn your blog or website into a power site by using online tools and resources in the areas of niche creation, target marketing, gaining partners, creating email lists for promotional/information products, entering the world of affiliate marketing, SEO/SEM, and Google Analytics marketing planning. My course offers comprehensive training in written, visual, and digital communication via a blogging/website format as well as social media platforms like Facebook, Twitter, Instagram, Pinterest, YouTube, LiveStreaming, LinkedIn, and more. It unites these various modes via digital marketing and is a must-take course for business owners, marketers, and those that want the latest in technical marketing skills.
Vistra Corp.Senior Business Analyst
Feb. 2011Irving, TXReduced bad debt exposure by millions of dollars through evaluating and optimizing credit risk scoring models and implementing programs for electricity customers of Vistra subsidiaries; TXU Energy, Dynegy, Tri-Eagle, and Ambit brands.
- Manages all Active Collections processes to reduce Days Sales Outstanding for customer enrollment deposits, dunning activities, and customer data integrity saving half a million dollars in 2022 adding a disconnect notice email to eliminate paper waste
- After the February 2021 Winter storm in Texas, managed dunning, and customer account programs for payment plan assistance in adherence to PUC guidelines by developing an outbound IVR program in IVY and SAP to ensure customers didn't fall behind on utility bill payments. - During the COVID global pandemic, worked with our partners to manage customer communications around payment plan arrangements and worked with our utility bill assistance program partners in addition to supporting the Energy Aid utility assistance relief program to ensure customers didn't get behind on their utility bills. - Responsible for well over 1M customer communications and collections activities including automated outbound dialing, email, mobile app, and SMS messaging and ensuring customer data is valid in SAP and Salesforce
• Mitigates unnecessary risk associated with TCPA by optimizing the frequency of contacts made for collections and reducing litigious activity via WebRecon monitoring. This has led to a dramatic reduction in TCPA litigation risk by a forecasted amount of $3.2M. In 2021, converted the manual work on these processes by creating an automated process that not only helps the Active Collections Team but also assists Retention Marketing and Inactive Collections Teams.
TXU EnergyMarketing Associate
Aug. 2008 - Mar. 2011Irving, TXTo mobilize the telemarketing channels by further increasing their sales through training, script writing, call routing, call management, marketing initiatives, outbound and inbound telemarketing campaigns, and overall successful call center management. Managed telemarketing vendor relationships in consumer sales of energy offerings. Trained sales agents, managed contact center strategy and communications, conducted quality analysis, and delivered brand messaging and culture to the vendor sites. • Achieved 176% of goal in 2010 with regards to commodity (electrical service) acquisitions in the Oncor service area of North Texas. Trained sales agents on energy efficiency devices such as the Brighten iThermostat and Brighten PowerMonitor achieving 152% of sales goals for those products.
• Achieved budget goals for telemarketing vendor management of $150,688 versus a goal of $152,386. • In terms of Quality transactions with sales agents, achieved 95% of quality target versus a goal of 75%.
• While retaining duties as a Marketing Associate at TXU Energy, in August of 2009, performed training and implementation of SAP/CRM systems into the call center environment for 170 agents. As an SAP/Customer Relationship Management subject matter expert; able to effectively utilize data analysis to produce sales forecasting, reduced expenses by consolidating IT functions, and planned sales and marketing budgets for 2010.
FedEx Office (fka: FedEx Kinko's)Field Account Executive
Feb. 2008 - Aug. 2008Field Account Executive handling small to medium sized business accounts in Fort Worth, TX.
Responsible for providing consultative services with regards to marketing, advertising and communications in the preparation of digital print publications and projects, large format printing, signs, posters, banners, and in assisting business with the development and direction of their direct mail campaigns.
FedEx Kinko'sAccount Executive
Feb. 2007 - Feb. 2008Inside Business Account Manager for the Pacific Northwest Territory of the FedEx Kinko's network. Specializing in the sales and servicing of commercial accounts and printing and graphics products and services. Also responsible for the communication of marketing activities in response to sales activities. Top Sales Producer for the Inside Account Executive team, committed to offering the best service and recommendations in the area(s) of digital printing, desktop publishing, signs and large format printing, direct mail offerings and campaign management and pack and ship offerings.
VerizonVerizon Phone Mart Assistant Sales Manager
Jan. 2002 - Feb. 2003Irving, Texas, United StatesHeaded the strategic and daily operations of two retail stores in Lewisville and Irving, Texas generating combined annual sales of $6.7 million in 2003. Scheduled and supervised 10-13 employees at each store; coordinated training, monitored sales performance, and tracked attendance. Controlled product inventories and services for telephone systems, DSL and telephone services, wireless telephones and accessories, and payments. Performed daily banking and auditing functions. • Improved LD sales 15% in the Lewisville store through sales promotions; ranked #1 for LD sales throughout the state.
• Increased DSL figures to achieve 154% of monthly quota and won promotional trips for sales successes.
Verizon CommunicationsProject Management Specialist
Feb. 2001 - Jun. 2006Irving, Texas, United StatesCoordinated the development and improvement of call center order entry systems for broadband data products/services to enable high levels of efficiency and timely installations of DSL and voice-line provisioning. Planned and managed the launch, delivery, and maintenance of data products at small business call centers for Internet security, business e-mail, domain name services, and DSL-related products/services as well as unlimited LD products, DSL product bundles, and calling services bundles. • Accomplished a 3% total error rate on Freedom for Business orders despite an initial total error rate forecast of 5%.
• Achieved 125% of national sales targets with the launch of Internet Security packages for small business call centers.
• Boosted Internet Security sales goal achievement from 70.4% to 112.8% by implementing product refresher training.
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore