Renata Pessoa

Project Manager | IT Infrastructure @Viveo

BrazilTutorSolution Integrator✔️ ITSystem Architect🧮 EducationSystem AnalystProject ManagerTech SupportSoft Skills Trainer

Developed a career in IT project management and infrastructure, focusing on leading multidisciplinary teams and delivering complex technological solutions. My journey includes leadership positions in renowned companies, where I was responsible for ERP system implementation and administration, managing large-scale projects, and developing process optimization strategies. With fluency in English and strong communication skills, I am a results-oriented professional, consistently striving for operational excellence and alignment with the company's strategic goals. Extensive experience in managing and supporting ERP systems, particularly Protheus, in companies like TOTVS and Viveo. I have led infrastructure projects, coordinated support teams, and resolved complex technical issues. My competencies include system installation, configuration, and monitoring, as well as conducting technical training and workshops. Strong skills in strategic IT management, network security, and systems administration. Proficient in interpersonal communication, conflict management, and IT policy development. Capable of critical analysis and continuous process improvement. Fluent in English and Portuguese, with ITIL Foundation certification.

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Work Background

ViveoProtheus Infrastructure Analyst

Jan. 2023São Paulo, BrasilManagement of the Protheus production base and six development bases. Control of daily deployments via GIT without system downtime. Support for the development team, facilitating access and keeping bases updated. Application of patches and version updates for Protheus. Monitoring and troubleshooting of the Protheus system to identify and resolve performance issues. Planning and execution of data backup and recovery routines. User access management to the system, defining permissions and access levels. Production and reporting of IT management and project data. Preparation of technical reports and performance indicator analysis. Support for decision-making processes based on technical and operational data.

TOTVSAccount Executive | Protheus Infrastructure Analyst

Aug. 2018 - Jan. 2023Rio de Janeiro, BrasilInstallation, configuration, update, and operation of the Protheus ERP. Execution of system backup routines and analysis of bugs and performance. Administration of Quality, Testing, Development, and Production environments. Installation, configuration, and management of MS SQL Server databases. Documentation of environments and performed activities. Support and troubleshooting of issues in Protheus modules. Participation in pre-sales, architecture analysis, and technological solutions. Preparation and management of technical reports and performance indicators. Management of permissions and user access levels to the Protheus system. Development and implementation of IT and network security policies.

SoEnergy Sistemas Internacionais de Energia S.A.Account Executive | Support Leader

Jan. 2015 - Aug. 2018Rio de Janeiro, BrasilUser support for the Finance, Accounting, Tax, Personnel Management, Purchasing, Inventory, and Asset Maintenance sectors. Implementation of help desk systems and IT policies. Implementation and support of E-Social and REINF. Management of Protheus ERP operations, including customizations and migrations. Price negotiation with suppliers and creation of task plans in Project. Conducting meetings with involved areas to advocate for projects. Development of policies related to the use of equipment, internet, and email. Environment analysis, capacity planning, and server implementation. Preparation of technical documentation and user manuals. Support for end-users on issues related to desktops, laptops, printers, and peripherals. Weekly reports to the IT Director, based in Miami, as Soenergy's IT was unified worldwide.

Rede D'Or São LuizMid-level Support Analyst

Aug. 2012 - Oct. 2014Rio de Janeiro, BrasilGovernance of Protheus infrastructure, maintenance, and updating of data dictionaries. Preparation and updating of daily activity documentation and knowledge base. Monitoring the performance of the Protheus ERP and troubleshooting. Technological advisory for the payroll system. Monitoring improvement projects, customization, and new functionalities. Conducting training for IT teams and key users. Participation in change management processes. Creation of performance reports and technical indicators. Management of permissions and access levels to the Protheus system. Development of technical solutions to optimize operational processes. Influenced decision-making regarding the hiring of new temporary consultants and/or new consultancies, always in line with projects to be implemented and/or daily demands.

Condor S.A. Indústria QuímicaAccount Executive | IT and Infrastructure Analyst

Jun. 2011 - May. 2012Rio de Janeiro, BrasilImplementation and administration of servers, backup automation, and technical support. Infrastructure assessment and inventory of servers and software licenses. Implementation of ticketing systems and firewalls. Technical support for end-users, resolving hardware and software issues. Development and implementation of IT policies and network security. Analysis and capacity planning for servers and IT infrastructure. Creation and maintenance of technical documentation and operational procedures. Coordination of IT projects from conception to final delivery. Management of IT service providers and contracts. Monitoring system performance and applying continuous improvements. Influenced decision-making regarding the hiring of new temporary consultants and/or new consultancies, always in line with projects to be implemented and/or daily demands.

TOTVSBusiness Analyst

Jun. 2009 - May. 2011Rio de Janeiro, BrasilInstallation and technical support of ERP for small and medium-sized enterprises. Implementation of Protheus and development of inventory, purchasing, billing, and financial modules. Participation in the Education team, conducting technical Protheus courses. IT infrastructure support for the EBX Holding. Documentation of technical procedures and best practices. Conducting technical visits to solve database and application issues. Risk analysis and presentation of technological solutions to clients. Development of technical reports and performance indicators. Coordination of ERP implementation projects in various sectors. Technical support in presentations and proof of concepts for clients.

NetMaker Redes e SistemasSupport Analyst

Apr. 2007 - Jun. 2009Rio de Janeiro, BrasilInstallation of ERP in new branches and databases. Technical support for users, problem resolution, and bug fixing. Structuring customer support and developing support scripts. Documentation of technical solutions and operational procedures. Monitoring system performance and applying improvements. Implementation of network security and backup policies. Coordination of IT projects from conception to final delivery. Development of technical reports and performance indicators. Technical support in presentations and proof of concepts for clients. Management of permissions and access levels to systems.

FiocruzSupport Technician

May. 2005 - Mar. 2006Rio de Janeiro, BrasilTechnical support via phone, email, chat, or in person. Diagnosis and resolution of technical issues. Monitoring improvement and customization projects. Preparation of technical documentation and user manuals. Coordination of popular pharmacy installation projects. Implementation of network security and backup policies. Analysis and capacity planning for servers and IT infrastructure. Management of permissions and access levels to systems. Development of technical solutions to optimize operational processes. Technical support in presentations and proof of concepts for clients.

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