SoEnergy Sistemas Internacionais de Energia S.A.Account Executive | Support Leader
Jan. 2015 - Aug. 2018Rio de Janeiro, BrasilUser support for the Finance, Accounting, Tax, Personnel Management, Purchasing, Inventory, and Asset Maintenance sectors.
Implementation of help desk systems and IT policies.
Implementation and support of E-Social and REINF.
Management of Protheus ERP operations, including customizations and migrations.
Price negotiation with suppliers and creation of task plans in Project.
Conducting meetings with involved areas to advocate for projects.
Development of policies related to the use of equipment, internet, and email.
Environment analysis, capacity planning, and server implementation.
Preparation of technical documentation and user manuals.
Support for end-users on issues related to desktops, laptops, printers, and peripherals.
Weekly reports to the IT Director, based in Miami, as Soenergy's IT was unified worldwide.