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klipitHead of Sales and Partnerships - MENA
Aug. 2023Dubai, United Arab Emirates · On-siteImagine finding out how much money you have spent in the last 60 days on "Blueberries", or whatever your favorite fruit is. KLIP is the world's first blockchain-based digital receipt vault which will allow you to do that. All of that will be automated, gone are the days when you had to manually scan receipts and add items to find out customized spend per month. 😲 Klip aims to be a disruptor in the sustainability tech and financial planning space. 🌐 🛒
It is meant for tech-savvy, environmentally conscious consumers and retailers who value convenience, organization, and secure data management. 🌱 You will be able to manage all your purchase receipts digitally, and get insightful spending analysis.
You get to be paper-free,🌿 reduce your environmental footprint,♻️ and gain control over your finances.🌎💰
Nabta Health3W (Women for Workforce Wellbeing) Proponent
May. 2023 - Jul. 2023Dubai, United Arab Emirates · HybridNabta Health is a holistic health care solution for women and by women, solving for primary health care needs at all stages of life from pre natal, post natal, maternity to menopausal symptoms. Nabta Health offers a range of solutions starting from Corporate Health Plans, Health Education Events, Mom & Baby Club, Wellness Marketplace, Turnkey Nursing / Female Health Pod Solutions. My responsibilities include (but are not limited to): - Head on prospecting - Spokesperson for C - level Decision makers - Preaching the well being of women in any and all workplace Find out more at business.nabtahealth.com -
Eat AppSenior Manager - Client Success
Jul. 2022 - May. 2023Dubai, United Arab Emirates · Remote- Responsible for contributing to technical strategies to implement Self Serve for existing portfolio including transitioning customers from legacy payment methods to self serve pay-outs
- Drive organizations’ ability to digitally transform their business with the Eat App's infrastructure, platform, industry solutions and expertise
- Responsible for maintaining NPS, Health and 89% GC Customers
- Supporting Chat Support / Client Success Staff to address significant volume increase in new accounts and retained customers
- Maintaining consistent over - achievement of OKRs for the last 8 quarters, currently at 105% Net Retention for the Self Serve team
Eat AppInterim Head of Account Management
Mar. 2022 - Jul. 2022Dubai, United Arab EmiratesAccount Management: - implementation of health score metrics
- building & owning the customer life-cycle touch points, business reviews, client onboarding (NPS), and expanding accounts (driving net churn)
- Personal targets and goals achievement - Managing Team targets, OKRs and deliverables Client Experience: - Implementing client experience workflows, testing out new support channels, implementing escalations & workflow (Hubspot, Clickup) to ensure positive client experience - Redefining Job description and capturing CSAT for CX Onboarding Experience: - Looking over Onboarding metrics, - implementing Onboarding Business Reviews
- Onboarding NPS
Sounds LikeCo-Founder
Sep. 2021Dubai, United Arab Emirates · On-site- Decision maker for organizing medium to large scale electronic music events
- Overseeing end to end operations, ensuring smooth customer experience from entry to exit - Financial and Operational responsibilities including: Forecasting, PNL, Budgeting, Cost Control, Security Detail
- Collaborating with PR Agencies, Radio and Sponsors for cross promotions and user engagement Event Footprint so far: ⬛ September 2021 - Techno Club nights with Footfall ranging 100 - 200 people ⬛ January - March 2022 - Outdoor events hosting emerging international artists from the region and Amsterdam for Desertech, Sounds Like Dunes and Equinox. Footfall ranging 200 - 1000 people ⬛ May - July 2022 - Indoor Tech house events ⬛ September - December 2022 - Major Psytrance Artists hosted - Sajanka, Technical Hitch. Footfall ranging 800 - 1500 people
⬛ September - December 2022 - Major Techno Artists hosted - The Yellow Heads, Juliet Fox, Nusha, Jay Lumen. Footfall ranging 800 - 1500 people ⬛ December 2022 - Cross promotional Techno and Psytrance event called Ravestomp with Artists from across the world such as Black Lotus, Lindsey Herbert, Linear System, Ness, Atriohm, Archaic, Daksinamurti, Mark Day. Footfall ranging 1000 - 1400 people
⬛ March 2023 - First time in Dubai, Astrix, Legendary Psytrance artist hosted in Terra Solis by Tomorrowland. Artists hosted - Astrix, Sajanka, Animato. Footfall ranging 1800 - 2500 people ⬛ August 2023 - January 2024 - cross promotional Psytrance events with local labels hosting legendary Psytrance artists - Avalon, Ace Ventura, Ajja and more. Footfall ranging 2000 - 3500 people ⬛ November 2023 - cross promotional Techno events with local label. Prominent acts - Sensient. Footfall ranging 500 - 600 people
⬛ November 2023 - Present - Sounds Like Sessions by our crew on Ibiza Stardust Radio every 3rd Thursday of the month
Eat AppKey Account Manager
Mar. 2020 - Mar. 2022Dubai, United Arab Emirates- Embracing the core values of Eat App as my own - Being Gritty, Being Customer Crazy, Getting S*it Done, Going the Extra Mile and most importantly Always Having Fun - Handling a diverse and global portfolio of 100+ Accounts (GCC, Australia, EU, US, Canada, Africa) - Year on Year target and quarterly target
- Net Churn of 104% | Gross churn of 89% (Highest retention rate company wide) - 54% Growth in Portfolio value - Mentoring team members, aligning them to Eat App's 9 values, ensuring smooth transition into their roles
- Strategic relief project for Covid stricken Clients across the Globe - Maintaining the customer life-cycle touch points, business reviews, client onboarding (NPS), and expanding accounts (driving net churn)
ZomatoKey Account Manager
Jun. 2018 - Mar. 2020- Managing a portfolio of 1 Mil AED Annual advertising clients
- Successful renewal and regular acquisition every month
- Driving steady business to restaurants and hotels through seasonal campaigns
- Operational consultation to clients for expansion, growth and franchising
- Mentoring junior Sales Managers and managing their KPIs
- Achievements: Alpha Performer Q4 '18 & Q2 '19, 8 Sales in Ramadan '19, Highest win-backs of lost accounts Q1,Q2 '19, managing Portfolios like Jumeirah Hotels, Novotel, Danat Hotels, Dairy Queen, Matajer Group, Empire Group
Mazkara InternetKey Account Manager
Oct. 2016 - Jun. 2018DubaiHandling Digital Ad Sales
Acquisition
Client Servicing
Designing Campaigns and Campaign Reports
End to end digital marketing solutions
Performance Marketing Targeted Lead Generation
ZomatoSenior Sales Manager
Mar. 2015 - Aug. 2016Pune, Maharashtra, IndiaHandling Ad Sales - Wakad, Hinjewadi, PCMC, Lonavala, Khandala
HSBC Global Technology IndiaSoftware Developer
May. 2014 - Mar. 2015Pune Area, IndiaManagement Reporting
ITCSRAVoice Trainee And Grooming
Jun. 2009 - Jan. 2011Hindustani Classical Music
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