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Network Power<100 people
Roles
💸100%
Marketing
Geos
🇮🇹100%
Italy
Work Background
Lexington CateringOperations Manager
Jul. 2018London, United Kingdom
M O S I M A N N 'SSenior Operations Manager
Oct. 2017 - Jul. 2018London, United KingdomI oversee event operations at multiple venues throughout London and the UK, including Guards Polo Club, Guildhall, Westminster Abbey, Olympia London, and private residences. I ensure world-class hospitality for all clients and guests.
• Lead large teams of 50+ staff, coordinating work flow and prioritizing and delegating tasks to ensure all events run smoothly.
• Manage financials, collaborating effectively with Senior Sales Manager and head chefs to create cost-effective proposals for events, maintaining exemplary service while maximising sales revenue and achieving operational budgets.
• Coordinate details of event operations, supporting Logistics Team with transportation planning and fleet management, troubleshooting and resolving venue issues, and maintaining supplier relationships to guarantee event consistency.
• Ensure compliance with licensing laws, health and safety, and other statutory regulations.
• Develop business, prospecting potential clients and maintaining ongoing relations with former clients.
EliorGeneral Manager (Inmarsat Global)
Dec. 2013 - Oct. 2017London, United KingdomManaged a £1.2 million turnover operation with Conference Centre operations for as many as 350 delegates, a staff restaurant with deli, and a café. I supervised a team of 18+ delivering innovative catering and high standards of service in line with business objectives and client expectations. I identified business growth opportunities and controlled costs, conducting financial reviews and preparing reports, and I served as brand ambassador at trade shows and industry events.
• Ensured full compliance with COSHH, Food Safety, Health and Safety, and legal and environmental policies and regulations. • Developed and maintained successful partnerships with clients in support of business specific initiatives such as launch of “99 City Road Conference Centre”.
• Conducted on-boarding training for Elior UK, providing financial and IT systems training to operations managers, senior chefs, and managers.
• Championed quality service initiatives, boosting customer satisfaction to greater than 94%, with 55% rating standards of service as excellent and driving 19% increase in turnover in three years.
• Prospected potential clients, developing relationships that increased hospitality and events sales in 2015 by 34% compared to previous year.
EliorDeputy General Manager (Baker & McKenzie LLP)
Sep. 2008 - Nov. 2013London, United KingdomI supported the General Manager (GM) in managing a £1.2 million turnover operation with large hospitality, fine dining, staff restaurant, and deli/coffee shop. I managed a team of 30 permanent and casual staff to create a warm, friendly, and genuine experience for all customers, guests, and clients. We earned Hospitality Assured Premier status for all Elior UK B&I City sites and the ACE Cleaning Kitchen award (2011).
• Directed financials, consistently returning more than 10% GP in 2012/2013 against KPI target of 5%.
• Improved profitability, driving increase in sales by more than 5% annually and spend per head by more than 5% and reducing Agency staff to 1% of total labour cost.
• Led launch of bespoke hospitality and events menu offer for Baker and McKenzie, resulting in increase of more than 8% in hospitality sales.
• Managed site budgets and financial reporting including monthly amd annual presentations to clients and setting new budgets, ensuring client budget targets and Elior KPIs were achieved. • Collaborated with various Baker & McKenzie departments such as interaction and marketing, reception, maintenance, cleaning contractors, and facilities management to achieve business objectives.
Crowne Plaza London HeathrowAssistant Conference & Private Dining Manager
Mar. 2008 - Aug. 2008London, United Kingdom
Hilton London Stansted AirportDuty Manager/Senior Food & Beverage Supervisor
Jun. 2005 - Jan. 2008London, United Kingdom
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