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Work Background
The Healthcare Profit StrategistHealthcare Profit Strategist
Feb. 2019 - Feb. 2021
Medical Billing Services That ScaleMedical Billing Services That Scale
Mar. 2017Austin, Texas AreaAn Open Letter To Medical Billing Service Owners...This is what I wished I had known earlier:It wasn’t that long ago that I found myself in your shoes. I had a well established medical billing service and even though I was bringing in a lot of revenue, it went out as quickly as it came in, no matter how hard I worked.My biggest challenge was finding, hiring, training and managing employees. The saying: “Can’t live without them and Can’t live with them” began to have a whole new meaning. For years I had a revolving door of random employees - some good, many bad, a few horrible. Oh, the stories I could tell you!For a good decade, I was running my medical billing service understaffed with me picking up the pieces, or trying to. More often than not, I felt like I was running behind trying to catch up and hiding how bad it really was from my clients.Forget about trying to grow the business, I was too stuck working in the business to have the time to continue to develop it.Moments before I was about to lose our home (as we had fallen behind on our mortgage) and my business, with my back against the wall, I turned things around. I took my medical billing service from the brink of bankruptcy to a 65% profit margin...and from a 65-hour to an 8-hour workweek.Now I help medical billing service owners just like you create the systems and team to get out of working around the clock for peanuts. With a guarantee of adding an additional $100,000 in NET profits to your business while increasing your team's capacity by 25% and freeing you up in the process.Grab your free copy of the 7 Mistakes That Leak Profits guide (link in the media images below) to find out the exact steps I took to turn my medical billing service around from the brink of bankruptcy.
Freedom Switch, IncHealthcare Profit Accelerator
Mar. 2017 - Feb. 2021Austin, Texas AreaHi doc..it's Madeleine Silva, the Healthcare Profit Strategist.Over the past 30 years that I've been working closely with doctors in private practice, I’ve discovered a big money leak that most doctors don’t know how to solve or don’t have time to solve on their own.Like many of my clients, they have invested ten thousand of dollars in technology, billing services, and training for their team, only to watch their account receivables go up, instead of down.None of us went into business not to get paid for the services we provide. Yet most medical practice only collects on 50% of their claims within 30 days.“It’s estimated that doctors in the U.S. leave approximately $125 billion on the table each year due to poor billing practices,” according to Leidy Arguelles, CPC, CPMA, revenue cycle operations manager at Florida-based Bravado Health.Do you ever think about the money you could be making in your practice if you could just collect on all the outstanding balances for services you’ve already provided?Let me audit your billing cycle, let you know how you stack up to other physicians in private practice, and give you a total of the profits you're missing out on...then you can make an informed decision if it would be worth your time to invest in having me teach your current team (in-house and outsourced) how to recover those profits for you.I created the Accelerated Collection Strategy (grab my free report below to check it out) over the last 30 years, managing large practices and running my own medical billing service.This strategy has consistently recovered hundreds of thousands of dollars for my clients (without adding more work) in as little as 90 days.
Self-employedBusiness Architect for Visionaries, Change-Makers, & Rebels
Sep. 2002In a world where structure is often in direct conflict with your intuition, calling, and vision, I redesign the mundane to match the spiritual so that you can be FREE to truly SOAR!I align business structures with the true calling of visionary leaders, change-makers, and rebel entrepreneurs to accelerate their reach, vision and freedom
Chiropractically Yours, Inc.Founder
Sep. 2002 - Apr. 2016Gilroy, CaliforniaChiropractic ally Yours Inc. provides a done-for-you insurance billing service specifically for chiropractors. With unique practice management training and consulting around best billing practices, team building, and increasing profits.=> Supported hundreds of doctors of chiropractic.=> 97% success rate with increasing clients' profit margins and revenue streams.=> Lead a team of 8 team members.=> Transitioned business from brick and mortar to a 100% virtual business=> Grew profit margin to 65%=> Speaker at California Chiropractic Association Annual Convention, Life Chiropractic College, West and League of Chiropractic Women Convention.Business still exists but was sold to new owners as of April, 2016.
FAMILY LIFE CHIROPRACTIC PABilling Manager
Sep. 2000 - Sep. 2002San Jose CaFamily Life Chiropractic is a high volume chiropractic practice in Silicon Valley providing chiropractic adjustments and nutritional consultations.Responsibilities:=> Turn prospective patients into paying patient through the financial consultation=> Insurance billing and collections=> Patient collections=> Clinical report writingAccomplishments:=> Quadrupled practice revenue=> Eliminated past due patient collection accounts by implementing automated payment methods=> Streamlined practice procedures to increase patient volume to over 500 pv/wk
Optimal Health ChiropracticCo-Founder
Jul. 1997 - Sep. 2000Aptos CAOptimal Health Chiropractic provided spinal adjustments to the Aptos Community.Accomplishments:=> Broke even the first month in practice=> Community chiropractor to all teachers in the county=> Health education and community outreach
Network Chiropractic Center of Santa CruzOffice Manager
Jul. 1992 - Jul. 1997Santa Cruz, CABusy chiropractic office in downtown Santa Cruz, CA.Accomplishments:=> Established community outreach events in local businesses=> Develop yearly marketing calendar=> Patient collections=> Managed office flow & client care
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