FNB South AfricaHead of Customer Experience: Home and Secured Lending
Jan. 2023Johannesburg Metropolitan Area · HybridI am responsible for both the Customer Value Management (CVM) and Group Housing Schemes Portfolio’s and responsible for the strategy and KPI’s of these portfolios. Setting up collaborative ventures internally to segment, analyse and identify the strategic levers to be pulled to maximise on client value across the group. This includes increasing VSI, client entrenchment and aligned client offerings across the group to offer our clients maximum value. Have implemented forums that bring together the right people to execute quickly on strategic initiatives to capitalize on growth opportunities presented throughout the group including implementation of our new housing schemes VP that is built to allow scale and to optimize on our internal channel client interactions and take-up