Katie Lane - People Operations Consultant,

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Work Background

MoFiChief People Officer

Jan. 2024

HallowHead of People

Aug. 2023 - Jan. 2024

SubmittableExecutive Vice President, People

Jan. 2023 - Aug. 2023Missoula, Montana, United States

SubmittableVice President of People Operations

Sep. 2020 - Jan. 2023• Led team in design of hiring program, culminating in increase of staff by 63% over last 12 months; built recruiting function from ground up to meet needs of organization scaling for growth. • Established policies and procedures to enable multistate hiring and compliance, capturing top industry talent geographically dispersed across 17 states. • Improved internal net promoter score by 214% over last 6 months by improving perception of new leadership team throughout employee base. • Launched new employee engagement events, revamped and relaunched ERGs, and created effective onboarding program to better support new employees. • Developed and led training programs focusing on new and experienced Managers; created 2 leadership engagement programs, garnering nearly 100% participation rate for optional program. • Designed and deployed formal review process and standardized hiring and promotion procedures, integrated with fairness and focus on increasing Diversity, Equity, and Inclusion.

SubmittableHuman Resources Business Partner

Mar. 2019 - Aug. 2020Missoula, Montana, United States• Managed ERG program designed to drive employee engagement; researched, sourced, implemented, and served as administrator for new HRIS to oversee payroll and HR administration. • Oversaw new insurance benefits program, saving company tens of thousands of dollars while improving employee benefits options. • Created performance management process to assist underachieving employees to improve while decreasing employee attrition.

Consumer Direct Care NetworkHuman Resources Generalist

Nov. 2018 - Mar. 2019Missoula, Montana Area• Introduced new volunteer and community involvement opportunities for HQ staff including well-received holiday giving program and marathon-focused volunteer opportunity. • Implemented health and wellness benefits including personalized online fitness coaching, telehealth, and massage therapy, garnering excitement from employees.

MCT, Inc. - Missoula Children's Theatre & Missoula Community TheatrePatron Services Director

Sep. 2015 - Oct. 2018Missoula, Montana• Served as subject matter expert for new CRM and contributed to improving efficiency of ticket sales, reporting, and data analysis efforts; grew subscription sales by 30%. • Led deployment of new safety protocols to protect staff, audience, and community volunteers. • Facilitated introduction of new procedures for admissions of audience, driving efficiency.

MCT, Inc. - Missoula Children's Theatre & Missoula Community TheatreHuman Resources Assistant

Feb. 2015 - Sep. 2015Missoula, Montana• Created process to transition from hard copy to digital applications, greatly enhancing process. • Managed application and hiring process for 800+ applicants annually.