Aneta Gallacher - Head of Human Resources, LVMH

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Work Background

Grand Hotel Timeo, A Belmond HotelHead Of Human Resources

Apr. 2022 - Dec. 2023Taormina, Sicily, Italy

FreelanceEnglish Second Language Teacher

Feb. 2021 - Feb. 2022Palermo, Sicily, ItalyPassionate and effective ESL/ ESOL Teacher with experience helping international students from all backgrounds and levels to improve their English language vocabulary, reading comprehension, pronunciation and writing. Adept in all aspects of activities in the four areas of language learning: Speaking, Writing, Reading, and Listening. Bringing forth more than 7 years of experience, combined with a passion for serving as an effective educator and helping students to achieve proficiency in the English Language.

Cruise Academy LtdInternational Ambassador (Italy, Czech Republic)

Oct. 2020 - Feb. 2022Global training and recruitment for the leisure maritime sector

The Power Of LifeFounder

Jan. 2018 - Jan. 2022Czech RepublicAuthorized Distributor Bios The world's first biodegradable urn designed to turn you into a tree in the after-life.

Carnival Cruise LineEntertainment Director

Jul. 2017 - May. 2020• Implemented service and revenue strategies in entertainment operations areas to increase revenues. • Focused on Customer Service to increase guest satisfaction. • Engaged with Hotel's site inspection process • Led team in service execution of large high-profile events and concerts. • Spearheaded all shipboard entertainment functions and youth activities. • Rolled out new initiatives strategically creating, monitoring & modifying ship's entertainment schedule. • Significant front-of-house time- monitored guest traffic, habits & patterns. • Directed team to increase service scores and led execution plan of Entertainment Division while maintaining Guest Satisfaction Scores. • Managed quality control of personnel, focused on technical issues and guest experience through tracking, reporting coaching/discipline. • Executed departmental abidance in all safety regulations. • Prepared for both internal and external audits including Hess, OSHA, USPH, USCG. • Created and supervised all media elements onboard. • Researched and recommended musical, cultural and performing acts to meet entertainment objectives. • Operated within established manning budget to maximize productivity and guest's experience. • Collaborated and liaised with revenue departments to create and execute strategic plans for promotional, advertising and marketing campaigns targeted at increasing ship revenue performance. • Participated in negotiations with hotel management to optimize entertainment value while increasing hotel's revenue. • Gathered and compiled feedback from guests and submitted improvement recommendations to shipboard & shore-side sr. leaders. • Managed entertainment schedule and programming to minimize conflict and delays. • Mentored and coached Entertainment management and middle management

Carnival Cruise LineHuman Resources Director

Dec. 2013 - May. 2017Long Beach, California• Hand-selected to direct Shipboard Human Resources Department to include Staff Administration Office and Crew Training Center as a means of enhancing staff's guest experience. • Communicated organizational change initiatives and new company policies and procedures. • Acted as champion to promote Carnival Service Values and highlighted behaviors that promote excellent customer service. • Maintained compliance to Carnival's standards regarding working conditions, accommodations, recreational facilities, food & catering, health protection, medical care, welfare, social security, and right to work. • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards. • Prepared for both internal and external audits including Hess, MLC 2006, USCG. • Created and implemented forward-thinking initiatives to improve employee engagement. • Liaised between multiple business divisions to improve communications. • Developed succession plans and promotion paths for staff. • Conducted exit interviews to better understand reasons why employees were separating from company. • Collaborated with entire Hotel Division and Technical Operations to discuss new ways to recognize, develop and retain top talent. • Monitored and handled all employee claims, including performance-based and harassment incidents. • Conducted company-wide town hall meetings to convey updates. • Addressed employee conflicts with appropriate urgency, following all corporate procedures. • Provided immediate updates to entire employee pool when policies and procedures were altered. • Handled on-boarding process for newly hired employees and distributed all paperwork. • Led and provided direction for human resources team of four. • Achieved 200% increase in employee satisfaction rating for human resources. • Achieved 200% increase in employee satisfaction rating for leadership.

Carnival Cruise LineTraining & Development Manager

Jun. 2011 - Dec. 2013• Facilitated & implemented staff training programs, maintained training records. • Quickly adapted training plans based on Hotel's needs, keeping timelines, budgets and desires in mind. • Conducted comprehensive training needs analysis to stay current with staff's training needs. • Scheduled and taught in class courses to increase learning opportunities. • Mentored new hires, resulting in stronger staff development and increased productivity. • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness. • Supervised and mentored Human Resources Coordinator. • Supported senior officers and shipboard management concerning hospitality and human resources matters. • Administered first-aid care and emotional support in emergency situations, remaining level-headed and helping guests feel better.

Carnival Cruise LineHR Coordinator

May. 2010 - Sep. 2011• Administered and operated Crew Training Center. • Participated in safety meetings and crew recreation committee meetings. • Coordinated I AM Team Member and Leader of the Month awards. • Contributed to in-house publications; maintained NOTICE boards. • Implemented tracking database for employee professional development. • Coordinated and conducted new hire orientations. • Handled full crew check and immigration of all employees.

Carnival Cruise LineGroup Services Coordinator

Aug. 2006 - Mar. 2010• Provided range of hospitality services to Group Leaders, VIPs and concierge guests. • Coordinated group functions, meetings, parties, weddings, seminars, site inspections, burial ceremonies. • Built strong reputation for going above and beyond guest expectations. • Exceeded goals through effective task prioritization and great work ethic. • Used coordination and planning skills to achieve results according to schedule. • Maintained energy and enthusiasm in fast-paced environment. • Served customers in friendly, efficient manner following outlined steps of service. • Demonstrated respect, friendliness and willingness to help wherever needed. • Led projects and analyzed data to identify opportunities for improvement.