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Work Background
Apex SystemsProduct Manager
May. 2022Jacksonville, Florida, United States · Remote• Spearhead product development initiatives, from conceptualization to launch, for Kemper Auto Claims & Centene ACA (Affordable Care Act) telephony leveraging AWS Connect.
• Collaborate with cross-functional teams including engineering, design, marketing, and sales to define product vision, roadmap, and strategy.
• Conduct market research, competitive analysis, and customer interviews to identify opportunities for product improvement and innovation.
• Utilize AWS Connect to design and implement scalable and cost-effective solutions for customer engagement and support.
• Lead agile product development processes, including sprint planning, backlog grooming, and release management.
• Analyze product performance metrics, user feedback, and market trends to make data-driven decisions and iterate on product features.
• Act as a liaison between technical and non-technical stakeholders to ensure alignment on product priorities and requirements.
• Drive product adoption and user engagement through effective communication, documentation, and training programs.
• Manage relationships with third-party vendors, technology partners, and AWS consultants to support product development efforts.
Kforce IncProject Manager
Jul. 2021 - May. 2022Jacksonville, Florida, United States• Lead project planning, execution, and delivery for global credit products, ensuring alignment with client requirements, budget constraints, and regulatory guidelines.
• Collaborate with cross-functional teams, including developers, analysts, QA testers, and business stakeholders, to define project scope, objectives, and deliverables.
• Develop and maintain project plans, timelines, and resource allocations, utilizing project management tools such as Microsoft Project or Jira.
• Conduct risk assessments, issue tracking, and mitigation planning to minimize project risks and ensure timely delivery.
• Communicate project status, milestones, and key metrics to stakeholders through regular status updates, meetings, and presentations.
• Manage project budgets, forecasts, and financial reporting, tracking expenses and resource utilization to optimize project profitability.
• Foster a collaborative and inclusive team environment, providing leadership, guidance, and support to team members to ensure project success.
• Implement best practices, process improvements, and lessons learned to continuously enhance project management methodologies and delivery excellence.
TEKsystemsProject Manager/Product Owner
Aug. 2020 - Jul. 2021Jacksonville, Florida, United States• Lead product development initiatives for wealth management solutions, collaborating closely with stakeholders to define product vision, roadmap, and priorities.
• Work closely with development teams to translate business requirements into actionable user stories, ensuring alignment with strategic objectives and client needs.
• Manage product backlogs, prioritize feature development, and coordinate sprint planning activities to ensure timely delivery of high-quality solutions.
• Act as a liaison between business stakeholders and development teams, facilitating communication, resolving conflicts, and managing expectations.
• Conduct market research, competitive analysis, and user feedback sessions to identify opportunities for product enhancement and innovation.
• Drive continuous improvement through data-driven decision-making, leveraging analytics and metrics to measure product performance and identify areas for optimization.
• Collaborate with cross-functional teams, including design, UX, QA, and operations, to deliver seamless and intuitive client experiences.
• Stay abreast of industry trends, regulatory changes, and emerging technologies to inform product strategy and roadmap.
WhereowareProject Manager
Feb. 2020 - May. 2020Fairfax County, Virginia, United States• Lead project planning, execution, and delivery for website development projects, ensuring adherence to project scope, timelines, and budgets.
• Collaborate with clients to gather requirements, define project objectives, and establish project deliverables, ensuring alignment with client expectations and business goals.
• Manage cross-functional teams of developers, designers, content creators, and QA testers, providing leadership, guidance, and support throughout the project lifecycle.
• Develop and maintain project plans, schedules, and resource allocations, utilizing project management tools such as Asana or Trello.
• Conduct regular status meetings, project reviews, and stakeholder updates to communicate project progress, identify risks, and address issues in a timely manner.
• Monitor project budgets, expenses, and resource utilization, tracking project financials to ensure profitability and cost-effectiveness.
• Implement Agile or Scrum methodologies to optimize project workflows, improve team collaboration, and accelerate project delivery.
• Foster a collaborative and inclusive team environment, promoting open communication, feedback, and continuous improvement.
TEKsystemsBusiness System Analyst
Apr. 2019 - Feb. 2020Jacksonville, Florida Area• Serve as the primary point of contact for GE Centricity system administration, configuration, and support, ensuring optimal system performance and reliability.
• Collaborate with cross-functional teams, including billing specialists, IT professionals, and healthcare providers, to gather requirements, define system enhancements, and implement solutions that meet business needs.
• Conduct system analysis, troubleshooting, and issue resolution, identifying root causes and implementing corrective actions to address system errors, performance issues, and data discrepancies.
• Develop and maintain system documentation, including user manuals, training materials, and system configurations, to facilitate knowledge transfer and ensure compliance with regulatory standards.
• Provide end-user training and support, conducting training sessions and workshops to educate staff on system functionalities, best practices, and compliance requirements.
• Monitor system performance metrics, generate reports, and analyze data to identify trends, patterns, and opportunities for system optimization and process improvement.
• Stay abreast of industry trends, regulatory changes, and emerging technologies related to healthcare billing systems, providing recommendations and insights to drive continuous improvement and innovation.
CanvasITBusiness System Analyst/Project Manager
Nov. 2017 - Apr. 2019Greater Atlanta Area• Lead the implementation of PIMSY, a comprehensive mental health facility management software, collaborating closely with stakeholders to define project scope, objectives, and deliverables.
• Conduct stakeholder interviews, requirements gathering sessions, and workflow analysis to identify business needs, pain points, and system requirements.
• Develop detailed project plans, timelines, and resource allocations, utilizing project management tools such as Microsoft Project or Asana, to ensure successful project execution and delivery.
• Coordinate cross-functional teams of clinicians, administrators, IT professionals, and vendors, providing leadership, guidance, and support throughout the implementation process.
• Facilitate system configuration, customization, and testing activities, working closely with vendors and internal teams to ensure alignment with client requirements and industry best practices.
• Conduct user training sessions, workshops, and demonstrations to educate staff on system functionalities, workflows, and best practices, fostering user adoption and engagement.
• Monitor project progress, track key metrics, and communicate project status, milestones, and risks to stakeholders through regular status updates, meetings, and presentations.
• Conduct post-implementation reviews and assessments to evaluate project outcomes, identify lessons learned, and recommend process improvements to enhance system performance and user satisfaction.
Alpha Genomix LaboratoriesOperations Manager/Project Manager
May. 2016 - Nov. 2017Lawrenceville, Ga• Oversee day-to-day operations of a genetic company, including laboratory operations, supply chain management, and quality assurance processes.
• Develop and implement operational strategies, policies, and procedures to optimize efficiency, reduce costs, and ensure compliance with regulatory standards.
• Manage cross-functional teams of scientists, technicians, logistics professionals, and administrative staff, providing leadership, guidance, and support to achieve organizational objectives.
• Collaborate with senior management to define operational goals, objectives, and key performance indicators (KPIs), monitoring progress and performance metrics to drive continuous improvement.
• Coordinate with vendors, suppliers, and external partners to ensure timely delivery of materials, equipment, and services to support operational needs.
• Conduct regular performance reviews, training sessions, and coaching sessions to develop team members and foster a culture of accountability, excellence, and continuous learning.
• Implement quality control measures, process improvements, and corrective actions to maintain high standards of quality and ensure compliance with industry regulations and standards.
• Foster a collaborative and inclusive work environment, promoting open communication, teamwork, and employee engagement to achieve organizational goals.
Nue Medical ConsultingProject Manager
Sep. 2015 - May. 2016Lawrenceville, Ga- Coordinate Efforts with clinical analyst and technical engineers in projects for building toxicology labs throughout the U.S.
- Assisted in implementing a CRM platform for Nue Medical analyst, engineers and billing support to track work production within the company.
- Developed business roadmaps for future endeavors for executive management. Created reports to evaluate production within projects.
Baptist Medical CenterIT Project Manager
Dec. 2013 - Sep. 2015Jacksonville, Florida Area• Lead project planning, execution, and delivery for Electronic Medical Records (EMR) implementation projects, ensuring adherence to project scope, timelines, and budgets.
• Collaborate with healthcare providers, IT professionals, and vendors to gather requirements, define project objectives, and establish project deliverables, ensuring alignment with client expectations and regulatory standards.
• Manage cross-functional teams of developers, engineers, technicians, and vendors, providing leadership, guidance, and support throughout the project lifecycle.
• Develop and maintain project plans, schedules, and resource allocations, utilizing project management tools such as Microsoft Project or Jira, to ensure successful project execution and delivery.
• Conduct risk assessments, issue tracking, and mitigation planning to minimize project risks and ensure timely delivery.
• Communicate project status, milestones, and key metrics to stakeholders through regular status updates, meetings, and presentations.
• Monitor project budgets, expenses, and resource utilization, tracking project financials to ensure profitability and cost-effectiveness.
• Implement Agile or Scrum methodologies to optimize project workflows, improve team collaboration, and accelerate project delivery.
• Foster a collaborative and inclusive team environment, promoting open communication, feedback, and continuous improvement.
Lender Processing Services, Inc. (LPS)Project Manager
Oct. 2012 - Oct. 2013• Lead project planning, execution, and delivery for mortgage-related projects, ensuring adherence to project scope, timelines, and budgets.
• Collaborate with stakeholders, including mortgage lenders, underwriters, processors, and IT professionals, to gather requirements, define project objectives, and establish project deliverables.
• Manage cross-functional teams of developers, analysts, testers, and vendors, providing leadership, guidance, and support throughout the project lifecycle.
• Develop and maintain project plans, schedules, and resource allocations, utilizing project management tools such as Microsoft Project or Jira, to ensure successful project execution and delivery.
• Conduct risk assessments, issue tracking, and mitigation planning to minimize project risks and ensure timely delivery.
• Communicate project status, milestones, and key metrics to stakeholders through regular status updates, meetings, and presentations.
• Monitor project budgets, expenses, and resource utilization, tracking project financials to ensure profitability and cost-effectiveness.
• Implement Agile or Scrum methodologies to optimize project workflows, improve team collaboration, and accelerate project delivery.
• Foster a collaborative and inclusive team environment, promoting open communication, feedback, and continuous improvement.
CTI Resource Management Services, Inc.IT Service Manager
Mar. 2008 - Oct. 2012- Lead IT service management initiatives, leveraging ServiceNow platform to streamline service delivery processes, improve incident resolution times, and enhance customer satisfaction.
- Collaborate with cross-functional teams, including IT professionals, stakeholders, and vendors, to define service requirements, establish service level agreements (SLAs), and ensure alignment with business objectives.
- Configure, customize, and maintain ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to meet business needs and support ITIL best practices.
- Develop and implement IT service policies, procedures, and standards, ensuring compliance with regulatory requirements and industry best practices.
- Monitor service performance metrics, generate reports, and analyze data to identify trends, patterns, and areas for improvement, driving continuous service improvement initiatives.
- Provide leadership, guidance, and support to IT service desk staff, fostering a culture of accountability, teamwork, and continuous learning.
- Conduct user training sessions, workshops, and demonstrations to educate staff on ServiceNow functionalities, workflows, and best practices, promoting user adoption and engagement.
- Manage vendor relationships, contracts, and service level agreements (SLAs), ensuring quality of service and value for money.
Western & Southern Financial GroupInsurance Sales Representative
Nov. 2007 - Mar. 2008Orange Park, FLLicensed to administer health, life and annuity policies to Western Southern clients. Educated clients of insurance products and economic family planning.
US NavyPhysical Therapist Assistant
Sep. 1997 - Oct. 2007Jacksonville, Florida Area· Managed 16 lower level Navy personnel in daily activities within a clinical setting.
· Performed duties of a Physical Therapy assistant ensuring quality care was given to each patient.
· Managed a fiscal budget for supplies for over 5 years.
· Gathered data for the Chief of Naval Operations for future expansion of the clinic.
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