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Work Background
Parc Center for DisabilitiesVP & Chief People Officer
Dec. 2021United StatesLeading Parc through an organizational transformation to establish the way forward for the next several years. Responsible for developing & executing the people strategy to support Parc’s strategic direction, including areas as business agility, talent acquisition, employee engagement, L&D, compensation & succession planning, change management, performance management, employee rewards & recognition, and diversity & inclusion. - Provides strategic leadership and collaborates with executive leadership and the BOD to establish and execute all human capital & programmatic initiatives, including leading the team to create Parc’s first 3-year strategic plan.
- Used design thinking and business agility to reimagine the People Team to better serve the business & support operational goals. - Active coach and mentor to the entire senior leadership teams for employee and business-related issues.
- Driving continuous improvements to transform Parc into a agile social service agency, providing a differentiated employee experience and improved culture with increased transparency, accountability, teamwork and and resiliency.
- Transforming a disengaged, apathetic, burnt-out employee base through employee events, listening sessions, Coffee with Christy, multiple communication channels, and increased transparency, accountability and truth telling to one that is positive, inclusive, uplifting, and effective, resulting in a reduced turnover rate from 60%+ to 28% in 12 months, and reduced dependency on outside agency usage by 1,150% - With the CEO, travelled to Tallahassee and successfully lobbied for a $1.5M state appropriation to support the construction of Parc’s new $10M Children’s Services building. - As the Compliance Officer expertly navigated and resolved several challenging employee situations left open from the previous HR Director. - Conducting a comprehensive compensation analysis to better position Parc in the competitive talent market.
livingHR, Inc.Chief People Transformation Officer
Jul. 2021 - Nov. 2021Tampa, Florida, United StatesThe livingHR team is here to help if you are looking for experts who care and want to help you. We design inclusive cultures, optimize talent, and humanize experiences to make work better. Strategies formed with experts. Work designed by creatives. Business wins powered by people wins. Whether your organization is in growth or pivot mode, our people experts and creative pros work with you to uncover 'A-ha!' moments, form strategies, and design beautifully impactful work.
AgileThoughtChief People Officer (Other roles: Principal & Agile Transformation Consultant)
Oct. 2014 - Mar. 2021Tampa, Florida, United StatesPromoted to this newly created Chief People Officer role to champion the human experience at work up, down and across the global organization, and was the voice and face of AgileThought’s desired culture and way of working. Key Accomplishments - Established new, comprehensive and global role. Unified 6 HR teams into one People Team, with its own vision and mission aligned to create, support, implement and execute appropriate policies, processes, and procedures to support the business’s objectives. - Aligned the global team of 60+ multi-lingual people into 4 teams focused on global culture & communications, global talent strategy, global people operations, and global learning and development to streamline operations, enhance communications and overall team effectiveness. - Transformed the People leadership and management team members from operating as individual silos to operating as a self-organizing Agile Program Team. - Supported the high-growth sales organization via a streamlined and enhanced talent acquisition and onboarding process - Facilitated the overall company vision and mission statements as well as led the alignment and consolidation of 21 core values across four companies into 3 core values for one AgileThought. - Maintained global HR budget adhering to all state, local and country regulations, guidelines, and procedures. - Created and implemented a global Business Code of Conduct & Ethics policy and procedures. - Consulted to business leaders regarding organizational change and design
EDI, Inc.Senior Consultant & Project Manager
Jul. 2011 - Oct. 2014St. Petersburg, FloridaA few highlights as an I/O Psychology Consultant: - Rail Transportation Company: Led Organizational Change Management initiative as part of Company’s Positive Train Control (PTC) effort.
- Big-Ten University: Designed and conducted Change Readiness Assessment & Communication workshop as part of EAM re-implementation project. - International Airport #2: Performed training on IBM’s Enterprise Asset Management software (Maximo) to more than 1,000 End Users. And as a Project & Program Manager: International Airport #3 – Multi-year implementation of IBM’s EAM solution, Maximo v7.5 - Directed day-to-day and strategic activities for all functional and technical EAM program resources including project planning and scheduling, gathering requirements, report writing, workshops, development, client satisfaction, billing and payment. - Led team through highly political and union-focused environment to bring together multiple players and competing agendas. Large Utility – Technical upgrade of IBM’s Maximo 6.2.7 product to 7.5.0.5 version - Managed changing project deliverables, hostile client environment and team commitment to deliver the project on time and within 10% of the original budget. - Received compliments from Client PM for the project go-live, post-go-live support, and close out processes, resulting in a satisfied client despite the tumultuous beginning and middle aspects.
International Services Company – Custom Software Development Project - Oversaw the development of a storage management solution to manage storage requests, using standard Maximo v7.5 Automation Scripts and configurations. Solution reduced storage provisioning time from hours to minutes. Implemented a standardized, policy-based approach to storage allocation. Rail Transportation Company - Oversaw the custom development work for the system that controls Company’s locomotive movement. - Managed the development of technical specifications. - Managed all aspects of client relations.
Michael Franks, LLCVP, Development
Sep. 2009 - Jul. 2010As a real estate investment firm, we match private and institutional equity with multi-family apartment complexes around the country. These are turn-around investments that we purchase and then operationally manage, while providing cash flow and long-term wealth opportunities for our investors.
Flat Squirrel ScootersPrincipal
Sep. 2008 - Dec. 2012Owned and operated a premium-brand retail scooter store.
Metamorphic Consulting, Inc.Consultant & Owner
Oct. 2004 - Jul. 2011Metamorphic Consulting was a boutique consulting firm that applied the best Fortune 1000 concepts, models, and ideas to mid-size clients, helping CEOs understand the value of their company's brands from the inside out, translating intangible value into increased profitability, employee productivity and long-term customer loyalty. Projects included: - Outsourced marketing director for a $41M ink manufacturer, managing brand transformation, marketing plan, trade show execution, marketing collateral development, and securing appropriate vendors and consultants; - Brand transformation for a multi-million dollar national franchise operation; - Design and deployment of a customer touch point audit for a 11-store hardware dealership; - Brand identification project for a $20M niche packaging printer; - Facilitated workshop for private pre-school experiencing disruptive communication issues and attrition, resulting in improved communication, morale and trust among key stakeholders.
Flint GroupStrategy and Marketing
Dec. 2001 - Oct. 20042003-2004: Director of Communications, NA. Strategic advisor to President and divisional GM’s for corporate strategy and communications. Ensured alignment across North American operations. Managed corporate partnerships with IBM, Miller Heiman and others. Spearheaded and facilitated both international and national meetings. 2002-2003: Director, Global Customer Initiatives. Developed and led global implementation of Customer Focus Strategy. Developed employee training and development methodology. Traveled internationally to train six executive management teams on global strategy and advise on cultural customization. 2001-2002: Director of Marketing, Publication Division. Developed and improved customer focus business model and drove implementation throughout division. Developed divisional methodology and training, implemented and championed strategy, processes and tools designed to retain customers, grow organic sales and secure new customers in mature and competitive market.
Con-Way Business Solutions, Con-Way Transportation ServicesDirector, Sales & Marketing
Jul. 2000 - Aug. 2001Director, Sales and Marketing, Con-Way Business Solutions, Con-Way Transportation Services, Inc. P&L responsibility for $500,000 sales and marketing budget of start-up supply chain and technology consulting firm. On target to achieve $1,000,000 in sales for FY2001. Directed all sales and marketing functions including sales channels, pricing model, hiring, brand, corporate identity, marketing plan and web site creation.
RSM McGladreyBusiness Development Director
Jan. 1999 - Jan. 2000In charge of growing Citrix practice area and cross-selling technolgy services to McGladrey's tax and audit clients.
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