MilliporeSigmaSenior Research Sales Account Manager
Sep. 2007 - Aug. 2021Baltimore, Maryland Area- Senior Sales Specialist of chemical and biological products/services in the research areas of Analytical, Life Science, Chemistry, Material Science, and ADME/Tox. Academic/Hospital/Government accounts managed in the last 13+ years include: Johns Hopkins University, Bayview, and Hospital Campuses; University of Maryland Baltimore Medical Campus, UMD Baltimore County, and UMD College Park; Georgetown University/Hospital, Aberdeen Proving Grounds, FDA, USDA, and US Army. Biotechnology, pharmaceutical, and CRO companies managed include: PII, Colonial Metals, Gliknik, Athena, IGS, Osiris, United Therapeutics, WL Gore, WR Grace, Paragon, KoDiscovery, Emerald, Rapafusyn, Celsis InVitro, and Martek/DSM.
- Provided daily personal service to define my customer’s needs, by supplying pricing and availability of products, and facilitating communications with technical service or the appropriate product manager/specialist within the company. Consistently followed up by providing technical information and advice, and resolved all problems with shipments, orders, or backorders as quickly as possible. Built and managed many strong and productive relationships by striving to exceed expectations for service in a consultative manner of professionalism. Asking questions and listening to what the customer needs and why, has made me successful at marketing, consulting, and quoting the portfolio of over 450,000 products and custom services at MilliporeSigma.