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Work Background
OptumSr Project Manager II
Sep. 2022United Stateso. Leading cross-functional teams in a matrixed organization: Directed planning and execution for medium to large strategic projects, resulting in improved efficiency and timely benefit realization. o Revising and lead integration of best practices, tools and templates for the PMO leading to increased efficiencies and successful project completion rates. o Managing the Recoveries Reimagined program, delivering FTE and decommission savings, 2.3 times the planned savings on a budgeted multi-year program of $11.8 million. o Directing the End-to-End COB 2.0 Optimization Program involving a review and redesign of processes and systems for COB intended to reduce waste, increase growth, increase recoverability, shift left, and increase market share. o Oversaw the migration of members from multiple legacy platforms to a new claims adjudication platform, improving operational efficiency and modernizing technology, impacting 9 value streams. o Managed a global cross-functional team for an automated claims documentation communication system, resulting in $45 million in savings. o Executed a change initiative in the savings report process, accurately reporting %75 million in savings, which enhanced pricing strategies across various markets.
Boston UniversityAdjunct Faculty
Sep. 2022• Instructed graduate-level project value strategy course: o Utilizing weekly 90-minute lectures, simulations, and group projects, resulting in a 95% student satisfaction rate. o Designed and facilitated hands-on simulations and collaborative exercises, improving students’ practical understanding of project management concepts by 30%. o Graded assignments with a 24-hour turnaround time, enhancing student performance and contributing to a 98% course completion rate. o Addressed student concerns promptly during office hours, increasing engagement and ensuring a 20% improvement in academic performance.
Clark UniversityAdjunct Instructor
May. 2022Worcester, Massachusetts, United States• Developed and delivered a comprehensive project management course: o Creating and maintaining all course materials, which resulted in a 95% course completion rate for graduate students. o Conducted weekly 90-minute virtual lectures and facilitated interactive exercises, maintaining high levels of student engagement and increasing active participation by 40%. o Provided timely and constructive feedback on assignments, improving student understanding and leading to a 90% overall student satisfaction score. o Offered personalized academic support through office hours, which contributed to enhanced student success and improved overall academic performance by 20%.
OptumSr Project Manager
May. 2021 - Aug. 2022Boston, Massachusetts, United Stateso Implemented quality improvement program: Developed and aligned a continuous quality improvement program with organizational strategic priorities, increasing project efficiency by 30%. o Transitioned from a checkbox method of tracking progress to an interactive dashboard, increasing transparency and reducing abrasion for over 100 initiatives. o Oversaw the enterprise migration of UHG membership from multiple legacy platforms to a new claims adjudication platform, resulting in improved operational efficiency and modernizing technology that impacted 9 value streams. o Assessed operational readiness across all Payment Integrity value streams in preparation to migrate products and services onto the new adjudication platform minimizing disruption and ensuring a smooth transition. o Provided biweekly project updates and led monthly town halls, ensuring executive stakeholders were informed and engaged in the migration process.
Tufts University School of MedicineProgram Manager
Jun. 2019 - May. 2021Greater Boston Area• Grew enrollment by 60 students: o Generated $250,000 in new tuition income. o Directed program budget and resource allocation for 37 courses, closing the 2020 fiscal year $150,000 under budget. o Established a $1.3 million operations budget for new online master’s programs, ensuring financial sustainability and program growth.
ManpowerGroupProject Management Consultant
Aug. 2018 - Jun. 2019Greater Boston Area• Developed and managed project plans: o Ensured on time and within-budget completion of medium to large projects, improving project performance by 20%. o Enhanced stakeholder engagement through timely communication, leading to a 30% improvement in satisfaction ratings.
Boston University School of MedicineDirector, Office of Medical Education ad interim
Aug. 2016 - Feb. 2017Boston, MAo Drove Re-Accreditation teams: o Lead the data-collection, analysis, reporting and responses required by the Accrediting CounME for all medical schools and supervised the faculty and staff of the Office of Medical Education.
Boston University School of MedicineDirector Of Assessment
May. 2014 - Apr. 2018Boston, MAo Directed the digitization of the medical school’s evaluation process: o Increased completion rates from 40% to over 80%. o Reduced data processing and reporting time from 6 months to 1 week. o Managed the collection and analysis of evaluation data for 135 additional activities.
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