Orchid Orthopedic SolutionsDocument Control Specialist/Training Coordinator
Sep. 2014 - Aug. 2020Memphis, Tennessee•Business acumen
•Monitor and recommend improvements to critical inputs in the production processes & work procedures
•Conduct internal audits as needed (calibration, document, database, & LPA)
•Support customer launches with proper documentation and performed updates through QMS system and ECO process
•Support as interviewee for SME and provide documentation during customer/FDA audits
•Assist with customer complaints and corrective action process by conducting investigations and providing documentation
•Work with production staff to ensure understanding/compliance with customer and regulatory expectations for training to specifications, work instructions, and procedures successfully even with present language barriers
•Develop and test effective training systems for better document tracking & training facilitation
•Used problem solving analysis and tools to help investigate production processes and customer launch issues
•Control of documents, records, and databases-Maintaining records for over 80 employees
•Answering phones & greeting guests in reception area.
•Maintain training records, calibration records, & production logs through manual and virtual filing
•Conducts onboarding, orientation training, & supporting documentation
•Create forms, SOP’s, Work Instructions, and training material to assist with effective production using technical writing skills
•Data Entry
•Develop training evaluations and tracking using 360 feedback & evaluate to determine gaps and training plans