Alfonso Castex

Sr account manager and underwriter @AIG

💸 MarketingChanel ManagerBusiness OwnerMarketing Analytics Manager👍 Sales & BizDev🐦 Design🧨 ConsultingPortfolio Manager🏦 Finance🏐 Sports✨ Business OwnerEngagement Manager

Alfonso Castex with 10 years of experience in the finance and insurance industry, currently serving as a Senior Account Manager and Underwriter at AIG Company for Iberia. I had the opportunity to work for different markets such us US , Colombia , Latam, Spain, EMEA. With a demonstrated history of working in the consumer insurance sector, Alfonso has developed a strong acumen in risk management, liability, and casualty insurance. His primary role at AIG involves managing key accounts and ensuring optimal underwriting decisions. Prior to his current role, Alfonso held various positions in different insurance firms where he honed his skills in account management and underwriting. He has a proven track record of fostering strong client relationships, improving operational efficiency, and enhancing revenue growth. Alfonso holds a master degree in Business Administration and commercial direction complementing his practical experience with a solid academic foundation.

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Work Background

AIGService Program Account Manager Iberia

Jan. 2023Madrid, Comunidad de Madrid, España-Develop strategies to drive the growth of Service Programs line of business for Spain & Portugal. -Develop new and innovate products for our Partners and clients. -Manage the relationship, strategies and implementation of programs within our main Service Programs Sponsors .

Diners Club InternationalSenior specialist Bank insurance

Sep. 2020 - Jan. 2023In charge of bank insurance area. -Manage Insurance P&L to contribute the bigger profit for the Bank -Restructure the strategy of distribution for insurance products. -Develop strategies to drive the growth of budget and mark up for the insurance area. -Build an insurance costumer journey lead by costumer centricity strategies. -In charge of growing our insurance portfolio from 27M 2020 to 31M 2022. -Implementing new Kpi´s such as: churn rate, insurance penetration, sales effectiveness. -Develop our digital channel of distribution to collocate insurance products. -Optimized our channels of distribution (telemarketing, Digital, on demand, Face to Face) to perceive better colocation and mitigate the number of cancelations. -Develop new and innovate products with our Insurance Partners for our clients.

Boehringer IngelheimIntegrated Costumer Experience Lead Cluster (Ecuador & Peru)

Nov. 2018 - Apr. 2020In charge of Ecuador and Perú customer experience through non-traditional channels such us digital. - Digital Transformation - Customer Experience - Lead the customer centricity strategy through all therapeutic lines of business (specialty care, diabetes, cardio, respiratory) - Develop new digital channels in order to reach the budget of sales. - Make new digital campaings and tools for our sales force. - Lead a “Go to market” strategy for all brands in order to enable new channels and customer experience strategy for our clients. -Manage strategies of sell in and sell out in the relation with our clients. - Lead the transformation of the organization reinforcing digital capabilities. - In charge of field force efectiveness and areas of distribution. - Control Digital P&L - In charge of training team for field force - Analize field force excellence such as SAP and coverage, Field force KPIs. - Implemented CRM and managed veeva and all their capabilities for FF. -Support medical área with digital capabilities and MSL performance in the field.

ChubbCostumer Management & Digital

Oct. 2017 - Nov. 2018Ecuador• Create and manage strategies to develop our Digital channel through our Sponsors. • Build new processes for our digital area, in order to grow our sales and make them profitable. • Manage our Ecuador Digital plan in order to obtain the best results and reach our local commercial objectives. • Create new cros-sell campaings such as warm up, mailing, SMS, in order to make more sales and launch new products through our main DM Sponsors.

ChubbProduct Specialist A&H / Life

Jan. 2017 - Oct. 2017Bogotá D.C., Colombia• Designed and managed new Specialist LIFE DM campaings with new Sponsors. • Created new LIFE products for crosselling with our current sponsors like ”Corpbanca” and “Falabella” • Increase the production of Specialist LIFE portfolio in Colombia. • Creation and implementation of an ESB product only for the Life segment based on the competition. • Creation and implementation of Global Capital product for SME´s, based on our Brazil initiative.

ChubbAssociate Underwriter, International A&H

Jan. 2016 - Dec. 2016Philadelphia USA A&H Underwriter associate • Created new BTA product for APAC in order to have a more competitive product in the region. • Responsible for A&H audits schedule and prior work in all regions. • Experience in projects within regions as EMEA, APAC and LATAM in different lines of A&H business. • Experience and knowledge in A&H underwriting, such as Basic Book, DM, Travel and Credit.

ChubbProduct Assistant, A&H

Apr. 2013 - Jan. 2016Quito , EcuadorMultiline products assistant Accidents & Health Division. • Designed and managed LJA’s campaigns with sponsors like Banco de Guayaquil and Comandato. • Created new multiline products with sponsors like ”Hogar Seguro” and ”Proteccion 360” for Banco de Guayaquil. • Negotiated with different assistance providers for our new products and existing products from different sponsors. • Supported the A&H division to achieve their goals, like finding new sponsors.