NCR CorporationSolutions Architect
Dec. 2014 - Jan. 2018Duluth, Georgia• Customer facing pre-sales / tech-sales role. Senior software architected to serve as customer advocate and trusted advisor to NCR’s top Financial Services & Banking customers to drive NCR software, services, and solutions revenue. • Focus on translating customer software IT requirements into customer solutions/contracts that secure customer loyalty and drive software and services revenue and increase gross profit margins. • Architect and evangelize NCR’s Customer Experience Banking (CxB) and Customer Experience Platform (CxP) as industry leading software frameworks for Financial Services Industry. • Engage subject matter experts (SMEs) as required and manage SME resource team to assist with solution costing/ development • Provide sales team with technical and presales support; Prepare and deliver software solution & architecture presentations to current and prospective customers • Negotiates directly with customers and contractors • Defines engagement strategy, budget objectives and scope • Ensures the program meet established time, cost, technical and customer objectives