NICE ActimizeDocumentation Group Leader
Mar. 2018 - Aug. 2022Israel- Managed from 3 to 15 technical writers globally. - Responsible for recruitment, onboarding, professional development, change management.
- Responsible for documentation tool licensing and budget planning. - Developed collaborative processes opposite R&D, product management, and IT business applications.
- Defined JIRA requirements to integrate documentation into R&D projects.
- Defined JIRA template requirements for automating release note content.
- Defined guidelines for technical writers' planning, authoring, and publishing in an Agile environment. - Defined GITLab based source control integration with the authoring tool for both versioning and backups.
- Designed authoring tool implementation to support a global team in a complex enterprise.
- Group expert for authoring tool usage, configurations, customizations, single-sourcing methodologies, automations, and troubleshooting. - Good understanding of HTML, XML, and CSS.
- Facilitated content migration and online help readiness.
- Ran POCs for various documentation initiatives.
- Responsible for peer reviews and led forums to ensure content consistency across multiple lines of business, on-premises and SaaS.
- Defined the doc set and architected the information structure for emergent cloud-based enterprise solutions. - Assembled a cross-LOB forum of senior product managers to collaborate for this purpose.
- Enabled the growth and advancement of multiple technical writers
- Mentored multiple technical writing interns