Big Star Sandwich Licensing Ltd.Director of Operations
Sep. 2016 - Dec. 2019Developed and executed franchise specific and regional business and marketing plans, guiding new franchises from opening to profitability, and increasing customer counts and AOV of established franchises.
Developed and implemented company-wide systems and tools from the ground up - Brand standards, operations manuals, SOPs, inventory and employee management procedures, employee training and evaluation program.
Managed franchisee selection process, including interviewing applicants and assessing suitability by a thorough due diligence process to ensure appropriateness and fit.
Lead training of new franchisees and restaurant managers.
Effectively utilized corporate resources to achieve business goals.
Supported franchise openings and post-sale transfers to new franchisees.
Built and maintained business relationships with local and national manufacturers and suppliers, investors, media, business associations, managers, and co-branding partners.