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Work Background
RARYTO INC.Director & Principal Consultant
Mar. 2018Canada, TorontoI established this independent consultancy to leverage knowledge of the Payments sector and expand beyond the industry by practicing my skills in transformational change management, leadership and project management. Among my hallmarks of success, I:
- Own the risk and reward of all operational and strategic decisions made as an independent business owner.
- Built a foundational client base including Xerox , 2 Big-5 Canadian banks and a transformational PAAS Fintech
- Deliver on client initiatives from start to completion, including compliance initiatives, new product launches and large data migrations.
TSYSClient Consultant
Jan. 2016 - Feb. 2021Toronto, Canada AreaAcross two consulting tenures with this payments advisory firm (Jan 2016 to Jan 2018 and Jun 2018 to present), I provided financial services clients with guidance and direction to improve their customer experience in the use of payment products (cards, mobile wallet, etc).
BMO Financial GroupSenior Product Technical Consultant
Nov. 2014 - Dec. 2015Toronto, Canada AreaAs a consultant under the Corporate Card Products North American Treasury and Payment Solutions matrix, I provided payments expertise to corporate card products owners. I worked closely with stakeholders servicing large corporate clients in both Canada and the U.S.
BMO Financial GroupManager, TSYS Business Support
Dec. 2011 - Nov. 2014Toronto, Canada AreaThroughout my experience with BMO's 'Operations Support, Business Services, North American Payments' matrix, I delivered on a primary mandate to introduce payments vendor TSYS into the BMO organization and sustain their commitment to the bank. I demonstrated leadership skills in the direction of a team of Business Analysts across the US and Canada which served as the TSYS Operational Support team. My team and I earned the 2012 BMO Bravo Best of the Best Award for annual contribution.
BMO Financial GroupBusiness Unit Delegate & SME, National Collections
Apr. 2010 - Jan. 2012I assumed a strategic role focused on building and driving objectives for the Collections Group to integrate a new card product (Diner's Club) into the TSYS credit card platform. I successfully championed efforts in business process mapping, relationship building and cross-departmental integration. By virtue of my performance in this role, I earned distinctions including BMO Bravo Quarterly Top Performer for Q1 and Q3 2010.
BMO Financial GroupUnit Manager II, National Collections
Feb. 2008 - Jan. 2011I managed an agile team of 17 BMO personnel in a call centre environment. My team and I were collectively responsible for collections across all lending products. I proved my ability to establish objectives, improve processes, monitor performance, and evaluate the effectiveness of our daily calling campaigns. I am proud to have achieved a 100% Manager Score and 87% employee engagement index (EEI) in 2009, as well as the BMO Bravo! Quarterly Top Performer distinction in Q4 2009 and Q1 2010.
BMO Financial GroupManager & Asst. Manager, MasterCard Customer Accounts
Mar. 2006 - Nov. 2008In my first foray into leadership with BMO, I managed a team of 30 collections agents. I quickly earned a reputation for excellent performance as an action-driven team leader, notably earning BMO Bravo! Quarterly Top performer for Q2 2006, Q2 2007 and Q2 2008.
BMO Financial GroupCollection Officer / Magellan Assistant
Aug. 2000 - Mar. 2006
BMO Financial GroupCustomer Service Officer
Sep. 1998 - Aug. 2000
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