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Work Background
Triangluaris DesignCo-Founder
Nov. 2021Palm Springs, California, United States · RemoteInitiated in 2018, Triangularis Design is a multidisciplinary design studio utilizing cutting edge technology to create engaging content in the fields of illustration, film, virtual experiences, music, animation, and multimedia. From large scale interactive enterprise solutions to album covers for independent artists to fine art illustration, we approach all of our work with a commitment to exceptional quality, unique execution, and exemplary technique. We’ve built a reputation for quality, bridging the gap between client focused needs and high end future facing aesthetic development, always delivered on time and exceeding expectations.
HTC ViveGo-to-Market Director
Apr. 2021 - Jun. 2023Greater Seattle Area-Lead program management of cross functional and cross regional activities relating to products launched in North America. -Develop and drive new strategies for go to market activities. Create and champion new processes across the business.
-Support industry/technology trends and developments (focusing on disruptive and emerging tech) and policy activities as a SME internally and externally across associations, events, and partner interactions.
-Drive best practice adoption across product and program management including guideline creation and business goal setting/monitoring.
HTC ViveSr. Manager, Go-To-Market
Mar. 2019 - Apr. 2021-Align regional team activities with engineering, R&D, Developer support, PR, Marketing, Software, and Sales teams as a senior point of contact to leverage best practices and establish new processes.
-Develop multiple ongoing new strategies around product launches, processes, and teams to support go to market activity. Create new processes to support business growth and coordination while customizing programs for unique HTC business needs.
-Support industry trend and policy activities, internally as a subject matter expert, and externally as a representative of HTC VIVE in association and technology working group activities. Monitor technology trends to stay in touch with future developments and opportunities.
-Support Marketing team activities and coordination around launch processes to ensure consistent improvements and efficient workflows are implemented cross-functionally.
Consumer Technology AssociationChair/Vice Chair, XR Working Group/Standards
Jan. 2019Seattle, Washington, United States · RemoteCo-authoring/editing industry standards for Spatial Computing published through CTA procedure.
Coordinating cross-industry alignment on safety/regulation/standard efforts alongside strategic standards activity evangelism.
ImmersionXROwner/Founder/Manager
Oct. 2018Seattle, Washington, United States · HybridImmersionXR is a visionary art collective specializing in crafting captivating and immersive audio/visual art pieces tailored for events, museums, arcade style art galleries, and festivals. Our talented team merges artistic brilliance with cutting-edge technology to create awe-inspiring stages, installations, and interactive art experiences. With our headquarters nestled in the vibrant city of Seattle, ImmersionXR has been at the forefront of crafting mesmerizing visual spectacles for nightclubs, events, and festivals spanning the west coast. Our creations transport festival-goers into immersive realms of wonder, where vibrant colors, tactile sensations, and reactive visuals come together to delight the senses and ignite the imagination.
HTC ViveSr. Program Manager, VR
Feb. 2016 - Feb. 2019-Coordinate and drive commercialization of new VR products to market, including cross vertical alignment around product life-cycle, Go-to-market, and business management activities. -Lead Developer Hardware and Software support for new products, aligning ecosystem opportunities with internal business goals to drive new market growth.
-Identify product improvement and partnership opportunities and champion these internally to create new products/services/processes around convergence technologies.
-Serve as a subject matter expert for both strategic discussions internally, and for industry and association participation externally.
-Lead/support marketing/promotional event operational presence and activities while developing best practices and growing event rigor and capability.
WDS (A Xerox Company)Director, Solutions Delivery
Dec. 2012 - Feb. 2016Greater Seattle Area · On-siteWhile managing and delivering client relationships and solutions across and into all internal teams and vendors, I focus on ensuring that the solution strategically targets business goals while improving the customer experience. I develop strategies from single services to complete market approaches that engage consumers and users. -Senior single point of contact across engineering, operational, and analytical teams -Create strategies around service offerings and marketing -Deliver insight and strategy at an executive level -Scalable customer focused process improvement and change management -Project/Program management of integrated/omni-channel customer experience solutions -Develop best practices and consult through change management
WDS (A Xerox Company)Customer Operations Manager
May. 2012 - Dec. 2012Greater Seattle AreaSenior single point of contact for customer solution engagements and coordinating resources. -Maintain and coordinate operations team and customer contacts -Operate new/ongoing designs for user experience flows, user interfaces and system architectures -Design new platforms and solutions across multiple development teams -Develop processes and best practices for cross-functional teams
WDS (A Xerox Company)Knowledge Consultant
Jun. 2011 - Jun. 2012Kirkland, WABridge the gap as manager and consultant between support operations and innovation. -Operationally manage projects and trials -Lead customer communications regarding new and ongoing business -Run simultaneous trials and develop into full opportunities -Create new models for integrated customer experience centers and implement post trial -Project manage new business from concept to integrated multi-function 100+ employee solutions -Create/implement thought leadership around new support models through change management
WDSGlobalCall Center Manager
Oct. 2008 - Jul. 2011Kirkland, WAManage support operations and establish new models and best practices across omni-channel interactions. -Manage multiple support team sizes ranging from 30 to 200 representatives with up to 16 direct support staff. -Consistently maintained above 90% average team quality and above 85% center FCR while meeting any AHT and service level requirements. -Address center profitability moving negative operating margins to best in class among the company while maintaining above average metrics and customer satisfaction. -Support operations frequently ranked as highest quality and expertise versus competitors
WDSGlobalLead Supervisor
May. 2007 - Oct. 2008Kirkland, WA-Managed team of SME's for center escalations
-Created incubated, and rolled out processes, policies and procedures including document creation
-Trialed new services and tools and provided measured effectiveness
-Pioneered repeatable leadership best practices among supervisory team
-Created and delivered new system and issue training modules
WDSGlobalTechnical Lead
Jan. 2005 - May. 2007Kirkland,WA-Serve as a SME for center escalations
-Create and deliver training modules
-Trial and measure new tools, processes, and systems
-Create and suggest new system, policy, and procedure improvements
WDSGlobalTechnical Support Representative
Aug. 2004 - Mar. 2005Kirkland, WA-Provide Tier 3 technical support to wireless device customers
-Create knowledge articles and deliver peer coaching
-Manage customer expectations through communication and troubleshooting
Regal Entertainment GroupBooth Manager
Jan. 1998 - Dec. 2002North Seattle Area, WAManage and develop a team of technicians to maintain and operate theatre equipment and business processes. -Conduct district wide training and certification programs -Create scalable process documentation for multiple site use while allowing customization for individual locations -Hire, train, and manage teams of technicians in multiple locations, -Develop and document best practices -Manage additional business needs in support of general management including inventory, purchasing and more
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