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Work Background
RocketPowerContinuous Improvement Manager
Nov. 2023Medellín, Antioquia, Colombia
WizelineSenior project manager
Jun. 2021 - Jun. 2023Colombia-Lead multidisciplinary teams in technological evolution and infrastructure projects to ensure customer satisfaction, execution times, and quality.
-Review, develop, and execute the evolution and continuous improvement processes to implement operational efficiency strategies related to costs, times, and incidents.
-Lead workshops and data analytics on continuous improvement processes for decision-making that positively impact business development.
-Analyze and select the process execution and control tools, improving the cost-efficiency of the implemented tools.
-Develop and maintain the relationship between the various areas and stakeholders involved in decision-making related to the initiatives. Achievements
-I implemented a continuous improvement process (COE) within the technology area.
-Increased the implementation rate of improvement plans from 4% to 92%.
-Decreased the percentage of incidents by 30% since the implementation of the process.
ARUS Tecnología + Información + ConocimientoInformation Technology Service Delivery Manager
Nov. 2018 - Sep. 2020Medellin-Strategically define the priority of the requirements of the service availability area to improve the availability of services and customer service.
-Develop improvement plans for assigned services, increasing customer service capacity by showing value to the business.
-Lead the compliance and improvement plans of the agile framework of the infrastructure and development team to increase the quality and speed of value increases.
-Ensure compliance with the ANS agreed with the business seeking a timely and effective delivery of the established requirements.
-Lead agile transformation teams within the framework of product creation and improvement. Achievements
-Increase the percentage of service availability from 85% to 99.7% annually.
-Allowed an increase in monthly transactions from 200 thousand to 14 million without affecting the service.
-Increased the number of internal clients using our services from 3 to more than 20.
Stefanini LatamIT professional (Scrum master, agile project manager)
Nov. 2017 - Nov. 2018Medellin-Develop and execute continuous improvement plans to increase operational excellence within the work teams.
-Led the agile methodology in software development teams to increase productivity and quality of the requirements delivered to the operation.
- Design and execute corrective actions to deliver value to the user, following the objectives established by the organization within the corporate strategy framework.
-Implement KPIs to monitor and increase the value delivered within the framework of operational excellence established within the company. Achievements
-I implemented the framework (SAFe) within the assigned teams' daily operations.
Arkix S.A.Project manager
Sep. 2016 - Apr. 2017medellin-Lead activities focused on resource planning, strategy, and project management to optimize the daily operation of projects.
-Perform project risk identification, impact, and mitigation plans to anticipate possible negative impacts.
-Manage the change control of each project, analyzing its impact and determining the appropriate work plan for its execution, reducing the economic impact and scope.
-Create and implement monitoring reports and action plans for strategic decision-making of assigned projects. Achievements
-I improved the percentage of favorable customer perception by 10%.
-Achieved a 90% customer retention rate.
SEM Soluciones EmpresarialesProject - Operations manager
Feb. 2016 - Jul. 2016Medellin-Identify and impact the risks and mitigation plans of the projects, reducing the negative impact on the scope and budget of the assigned projects.
-Strategically coordinate the organization's internal and external work teams to optimize and achieve operational excellence in providing our services.
-Plan, define and execute resource management plans for different clients maintaining the balance between capacity and assigned budget. Achievements
-I managed the transition of the operation of the company's most important client to a new provider without affecting the service provided.
-Performed monitoring and adjustment of SLAs achieving customer satisfaction above 90%.
Auditor serviceAuditor
Nov. 2014 - Dec. 2015Medellin-Conduct audits to ensure quality delivery from suppliers to the end user.
-Strategically define the action plan for the execution of activities, supplier management, and ensuring compliance with internal quality parameters.
-Prepare and present reports related to the results obtained. Achievements
-I Achieved 100% compliance with defined audits with an error rate of 2%.
FATHER AND SONAdministrative professional
Sep. 2012 - Dec. 2013VillavicencioIdentify and create new business opportunities for the company, making value proposals to the end customer, ensuring that the product sold meets the customer's needs. Perform follow-up reports on the current status of customer products.
OesiaSupport professional
Dec. 2010 - Sep. 2012BogotaProject 1: SENA
-Strategically define the list of activities for planning the project schedule.
-Manage project stakeholders, both internal and external.
-Identify the risks, their impact, and mitigation plans in the projects. Project 2: HELM BANK
-Supervise and manage the client's national data and IP voice communication network.
-Analyze and execute the procedures established for the attention of incidents.
-Prepare reports on the results and progress of the project for decision-making by the project's strategic team. Project 3: Telefónica Telecom
-Manage and monitor service contracts for end customers of Telefónica.
-Prepare status reports of various contracts within Telefónica.
-Develop and implement the process for handling warranty contracts.
-Determine and analyze the requirements established by Cisco to obtain the certification.
-Identify and select the most appropriate personnel to carry out the tasks highlighted by the group manager. Achievements
-I managed to get the silver partner certification granted by Cisco, which will bring technical and economic benefits.
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