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Palkkaguru OyVice CEO
Oct. 2022Helsinki, Uusimaa, Finland
HR-tilipalvelu OyVice CEO
Oct. 2022Helsinki, Uusimaa, Finland
WithSecureUX Design and Web team lead
Mar. 2022Helsinki, Uusimaa, FinlandI joined the B2B part of the business to advance company and its global marketing organisation with my knowledge about researches, plans and architectures of the user experience design for websites. As a leader for this area my job is to define design and interaction strategies for global and local marketing organisations which are in sync with stakeholders goals, end-user needs and partners wishes. It means making strategic, tactical and operational UX decisions related to design and usability, as well as website features. I practice my tasks involves:
- conceive, plan and lead the design of high-end digital brand presence focusing on cyber security aspects
- co-create with internal team consisting of digital, performance,growth marketers and development team on new ideas and solutions
- facilitate internal team communication, bridging the gap between design, growth marketing, front-end development and content design
- communicate and discuss the outcomes with all stakeholders (incl. CMO, Heads of marketing etc.)
- experiment with ideas and grow the lead users' engagements on web from a UX perspective A big part of my job is to bring culture of experimentation and user verification closer to marketing organisation and help them to grow the business in sustainable way.
F-Secure CorporationUX Design lead for Web
Aug. 2021 - Mar. 2022Helsinki, Uusimaa, FinlandI joined the B2B part of the business to advance company and its global marketing organisation with my knowledge about researches, plans and architectures of the user experience design for websites. As a leader for this area my job is to define design and interaction strategies for global and local marketing organisations which are in sync with stakeholders goals, end-user needs and partners wishes. It means making strategic, tactical and operational UX decisions related to design and usability, as well as website features. I practice my tasks involves:
- conceive, plan and lead the design of high-end digital brand presence focusing on cyber security aspects
- co-create with internal team consisting of digital, performance,growth marketers and development team on new ideas and solutions
- facilitate internal team communication, bridging the gap between design, growth marketing, front-end development and content design
- communicate and discuss the outcomes with all stakeholders (incl. CMO, Heads of marketing etc.)
- experiment with ideas and grow the lead users' engagements on web from a UX perspective A big part of my job is to bring culture of experimentation and user verification closer to marketing organisation and help them to grow the business in sustainable way.
Wunderman ThompsonStrategy Lead, Experience Design
Jan. 2021 - Aug. 2021Helsinki, Uusimaa, FinlandI'm a part of interdisciplinary team focusing on strategic aspects of digital transformation. I collaborate with clients and partners to deliver sustainable projects. My focus area is an experience design (service design, user experience, content design). I use an exploratory and data-driven approach to learn about business challenges, create development scenarios, design & test solutions, and new digital strategies with business partners and end users. It requires from me to be able to write project proposal, develop client relationship, perform market & user research, design concepts, analyse scenarios, and work on strategic initiatives. My lead role put stress on driving business growth for our clients. Together with my team that consist of various service, user experience and content designers we explore business context, collect and interpret relevant data, develop insights and draw variety of design concept approaches we analyse accordingly. As a result, we communicate our vision and strategy that will help our clients making better business decisions.
Mirum AgencySenior Service Designer & Experience Architect
Oct. 2017 - Jan. 2021Helsinki, Southern Finland, FinlandI was responsible to envision, shape, design and communicate product & service concepts for our customers. Special focus was put on designing and delivering sustainable digital touch point experiences that really matters for businesses. The other part of my job was to inspire and encourage people around me to utilise proven service design methods & tools, and create the work culture focused on design & experience initiatives which eventually turn into business opportunities, great concepts and designs. My areas on expertise: - Customer experience strategy, architecture, concept & design (CX strategy, journeys definition, touch points ideation, personas development, customer feedback loop design, KPI's investigations & design) - User experience strategy, architecture, concept & design (Digital transformation strategy, UX journeys, information architecture definition, navigations design, UI modules & elements design, taxonomies) - Employee experience strategy, architecture & design (EX strategy, Intranet design, physical & digital office design, EX KPI's definition) - Digital Marketing & growth - digital touch points strategy, concept, architecture & design (Analytics interpretation, Growth strategies, Lead management strategies - generation, nurturing and scoring elements design)
TietoSenior Customer Experience Architect
Apr. 2017 - Oct. 2017EspooThe work was within Marketing and Communication area. I was involved in project which will renew our customer experience measurement in sales and delivery phase to have real-time, accurate and actionable insights into experiences and behaviour of the customers. It gave a holistic view of the full customer experience on three levels of the customer engagement: relationship, customer journey and touchpoint. My tasks within the project involved concept & solution design, and project management over technical deliveries. In addition, I was involved in designing a CX ecosystem internally and with our external partners as well as helping in designing CX approaches for Tieto customer teams.
TietoSenior Customer Experience Architect
Mar. 2016 - Mar. 2017Helsinki Area, FinlandThe work was within Cloud Computing area. My focus was to bring design thinking and CX aspects closer to Enterprise Cloud (ECPS) organisation, educate and inspire people and uplift transparency and trust. Furthermore, I worked to cover all aspects of digitalization, interactions, foresight and innovation in transforming Tieto global requirements to ECPS/OneCloud ones. It means work with ECPS related services and products to streamline activities and innovation, requirements, and related functionalities to achieve seamless experience from consumer/customer/user/human point of view.
TietoService Designer
Jan. 2015 - Mar. 2016Helsinki, FinlandI was responsible for the quality of many deliverables across a variety of sub-projects in IT support services area where hands-on design expertise is need. The biggest part of the job was to communicate, envision, shape & design service concepts and ideas using various design methods & tools, and analyze it from implementation point of view. The goal was to inspire & encourage people around me to find their way for using innovative approaches based on design techniques & user researches, and create work atmosphere focused on customer experience initiatives and great ideas.
TietoProject Manager
Jan. 2014 - Jan. 2015Helsinki, FinlandI was responsible for ITSM ticketing system (Service.Now) integration's with more than 35 customers where I was working to understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the respected stakeholder. Major part of this job was to collect and analyze customer feedback.
In addition, I was responsible to roll-out for our customers completely new platform (Tieto Service Channel) which revolutionizing they way how customers are interacting with Tieto in case of getting support or ordering new services.
TietoContinuous Service Manager
Dec. 2010 - Dec. 2013Customer premises, Espoo, FinlandI was the primary contact between customers and delivery support organization as an integral part of the account planning and delivery governance strategy. I was responsible for the team of 12 - 46 specialists working for my account with yearly turnover between 2 - 3M EUR. I was working really close with the customer to capture and understand requirements, needs and feedback and respond to requests for new services. In the same time trying to find and implement new solutions / procedures leading to more efficient customer service. The important factor for me was to ensure the quality of service and managed cost of delivery is according to plan.
TietoTest Manager
Dec. 2009 - Dec. 2010Customer premises, Espoo, FinlandAs a program level TEST MANAGER I had successfully managed program user acceptance and beta test activities focused to deliver highly integrated global e-commerce solution in online sales area. My job required creation of new test processes and update/fix of existing ones, working with concepts and ability to operate with different countries, locations, companies and cultures. I had been able to improve quality and enhance user experience of the system what was notified by customer. In addition, participating in one of the largest programs update my knowledge and experience from business processes in logistics, general online sales strategy overview, idea of online marketing activities, online care and online payment overview together with analytic and USER EXPERIENCE optimization. It brought the understanding of customer processes, especially in area of change management, release management, risk management and resource management.
TietoTest Engineer
Nov. 2008 - Dec. 2009Helsinki, FinlandAs a R&D TESTING PRE-SALES COORDINATOR my work consisted of multiple tasks related to sales, offering and process improvement. I followed up, supported and facilitated Global Delivery Model (GDM) Project defining and improving global Tieto processes. This task included development of the general testing practices, global co-operation with appropriate stakeholders in Tieto, working as a mentor / support person / facilitator. I came up and documented really practical repeatable concepts which made project activities smooth and efficient. As a TEST ENGINEER I was involved in Charging network element project. My responsibilities included test planning, execution and result analysis in the area of functional and performance testing. Other tasks included test case automation using XML scripts.
TietoTest Engineer / Scrum Master
Oct. 2007 - Oct. 2008Helsinki, FinlandAs a TEST ENGINEER I was responsible for performance testing (stability and capacity), test planning, execution and results analysis. I worked also as SCRUM MASTER of the team. I was responsible for coordinating team’s daily tasks, organizing meetings, removing obstacles and team leadership. It was Agile software development project focused on high performance system that enables the mobile network operators to provide multimedia messaging services to subscribers and to other virtual operators based on Linux (Flexi) and UNIX (HP-UX) platforms.
TietoSoftware Tester
Oct. 2006 - Sep. 2007Ostrava, Czech RepublicAs a SOFTWARE TESTER I worked with two mobile network elements and I was responsible for product integration and functional testing, system testing and upgrade testing. I was also responsible for commissioning of test environments, creating and reviewing customer documentation.
eBuddyTranslator and localizator
Aug. 2008 - Feb. 2009Work on translation and localization of web applications to Polish (done on my free time)
BraunOniTranslator and localizator
Aug. 2008 - Nov. 2008Translation and localization of web application to Polish (done on my free time). Also minor functional tests according to changes.
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