Cook Children's Medical CenterOffice Manager Critical Care Medicine
Aug. 2003 - Oct. 2006Cook Children's Medical Center - Office Manager Critical Care Medicine, PICU Billing Coordinator: Promoted to Office Manager for the Medical Director of the PICU, Medical Director of Pediatric and Neonatal Transport, Medical Director of Grants and Research, and served a staff of sixteen Pediatric Intensivists and Nurse Practitioners. Emphasis on quality improvement and staff support to provide better patient care and family experience. Managed all department business and personal accounts, medical billing and coding, acuity, developed relationship program with primary care physicians and Cook Childrenโs staff, Morbidity/Mortality research and seminars, legal proceedings, and general secretarial duties. Unit Secretary/Nursing Service NICU: Administer an eleven member staff and train new employees, facilitate meetings and implement new unit improvement plans. Emphasis on hospital billing, laboratory orders, secretarial duties, nurse assisting, chart maintenance, admit/discharge patients, pharmacy orders, office maintenance, stock orders, manage both acute and progressive NICU units.