ASM GlobalDirector Of Sales And Marketing
Aug. 2013 - Dec. 2016South Bend, Indiana, United States · On-site● Increased city-wide peak hotel room usage by 119% by securing multi-year bookings and venue exposure, website revamping, new sales strategies and branding
● Boosted customer service scores by 92% through targeted staff trainings on customer satisfaction and retention techniques
● Developed and presented budgets, marketing plans, and annual reports to key stakeholders, answering questions at monthly, quarterly and annual board and partner meetings ● Earned a 3-year renewal contract for SMG by exceeding management expectations and meeting all client benchmarks, such as creating and hosting original, successful events