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Work Background
SwiftSenior Product Manager - Swift Scope for Central Banks
Sep. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSwift Scope for Central Banks is a business intelligence regtech solution that automates the collection and analysis of cross-border transaction data from Swift messages. It consolidates this data into an on-premise data warehouse, enabling central banks to monitor payment trends, analyse transactions, and identify significant fund movements securely and efficiently. Joined this squad as Product Manager after a re-organisation of the Data & Analytics tribe at a key point in the squad's evolution as they looked to re-architect the product, in collaboration with our innovation team, to make it more efficient in terms of deployment and maintenance, and to pivot our approach to customers to provide insights directly targeted at specific departments within Central Banks as an alternative to the current approach where it is more message category-based insights. Kicked off the project by revamping all outdated marketing materials and sales support materials in our "Product Management Framework", followed up closely by planning a global consultation exercise with all central bank customers, in collaboration with our global Business Development and Go to Market teams, to understand their usage of the product, their pain points, and provide an avenue for input into the future Swift Scope product.
SwiftSenior Product Owner - Payments Operational Dashboard
May. 2021 - Aug. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaProduct Owner in a new squad formed in the Data & Analytics tribe to build a near real time payment reporting solution that identifies friction on cross border transactions, performs ISO20022 data quality analysis, and enables bank operations teams to make informed decisions on these transactions in real-time, saving cost, time & effort on expensive investigations associated with payment friction. Squad consisted of a Product Manager, Agile Coach, Technical Lead, Business Analyst, DevOps Engineer, 2 developers and a tester. We worked on a series of customer consultations with global banks ranging from some of the largest in the world down to medium and smaller banks from various regions around the world, the idea being to understand the current pain points of the existing reporting solutions. Working very closely with our Innovation team in the UK office we went through an "Innovation Sprint" to build a PoC and a series of related products covering predominantly reporting on the new ISO20022 standard for cross border payments.
SWIFTSenior Product Owner - KYC Security Attestation (KYC-SA)
Feb. 2021 - Apr. 2021Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaProduct Owner in a full agile squad within the Data & Analytics tribe consisting of a Product Manager, Agile Coach, Business Analyst, 4 developers, 2 DevOps engineers, and 2 Testers. The product is used by all Swift customers globally to ensure compliance with Swift's stringent security practices. Information is shared across the Swift community where permission is granted (e.g. for counter parties a particular bank correspond with). By sharing data, and checking the compliance status of counterparties, the application helps to foster security awareness and improve security practice within your own organisation and across the industry. The KYC Security Attestation application (KYC-SA) helps to increase community transparency. It is a browser-based application and there is a annual change to baseline security standard where each customer must re-attest.
gradGREENHOUSEHead of Product & Projects
Jun. 2020 - Jan. 2021Singapore, SingaporegradGREENHOUSE is leading global Virtual Careers Fair platform based in Singapore with presence in Malaysia, North America and the UK. We help graduates, employers and organisations connect virtually in a world where social connection has become a challenge. We have a comprehensive suite of tools to help make hiring easier, faster and more accurate. - Set our products' (Virtual Careers Fair and Virtual Interviewing) strategies and roadmaps as well as leading multi-functional agile teams in delivering web-based apps for the global graduate recruitment industry. - Worked with 2 separate software engineering teams (Malaysia & Spain) to work on new ideas from conceptualisation to prototyping to engineering to production. Helped steer the application architecture down a route of microservices for easier management, deployment & maintenance. - Provided priorities & direction to the Agile development team and stakeholders by creating requirements and user stories, and assessing value at regular intervals to ensure alignment with business goals. - Research and analyse the competitor market to stay abreast of the latest happenings in the Virtual Recruitment space. - Responsible for all GDPR and PDPA compliance of our products and services. - Created all documentation related to the ISO27001 certification and audit process for the company.
![Content, Commerce & Marketing Lead [Malaysia]](https://d1cg29ukvkl76a.cloudfront.net/media_files/publicmedia/6f652d357d72b0c9839416e5514bdbc6e1ab178194d56c2b5ad97d84fdc6ad08/profile_search-92101_experience_logo.jpg){kind=logo}
Accenture SongContent, Commerce & Marketing Lead [Malaysia]
Sep. 2018 - Feb. 2020Kuala Lumpur, MalaysiaChange Management for Leading Oil & Gas company - Cyber Security Project [March ’19 - February 2020]
Led a small creative team (4) as part of a mini content factory to produce bi-weekly content for the Cyber Security division of a major oil & gas company in Malaysia. Took over a burning ship 3 months into their project applied similar learnings from Digital Adoption/Learning program below and improved existing processes, improving lead time to publish from 1 week to 8 weeks, allowing for early roll-off of resources, and cost savings. Strategy Project for Malaysian Loyalty Company [February ’19 – March ‘19]
Part of an experienced strategy team analysing existing business processes, competitors, partners and current capabilities to pitch investment options for improving market position via Digital Transformation. Digital Adoption / Learning Project [October ’18 – February ‘19]
Led a team of writers (8), designers (3) and illustrators/animators (3) as part of a content factory to produce daily content for a leading oil & gas company in Malaysia. Established an agile methodology to content production & planning, improved existing processes and improved lead time to publish from 2 weeks to 4 weeks. Mobile App Deployment – Functional Testing – Leading Utility Provider [September ’18 – October ‘18]
Part of a small QA team responsible for creating test scenarios, and identifying defects & glitches across all test scenarios, and reporting to the project management team.
DEXT - Financial ConnectivityInterim CTO
Feb. 2015 - Apr. 2015Kuala Lumpur, MalaysiaA startup based in Malaysia, DEXT is accelerated by Cyberview Living Lab Accelerator Programme, which is enabled by WatchTower and Friends Ptd Ltd. 'DEXT - Financial Connectivity' provides on-demand financial services, allowing users to locate, filter & get connected with their desired financial services & advisors based on the users' preferences. My role was to help the team shape and deliver the MVP in order to assist in pitching for further rounds of investment. www.dext.com.my | www.facebook.com/dextification | DX Tech Ptd Ltd (1132696-D)
Bantu.myCo-Founder, Chief Product Officer, Shareholder
Jun. 2014 - Jan. 2020Kuala Lumpur, MalaysiaMalaysia's Online Marketplace for Services Related to Business, Tech & Creative.
Buy & Sell Business services starting from RM50. Very similar to the Israeli company, fiverr.com. A gig economy marketplace, in other words. Designed & built the alpha version of the website with the assistance of my other co-founder, obtained Teraju (USD$125,000) and CIP150 ($USD35,000) grants in late 2015, and with the funding was able to bring in another management level founder, and our first employee to develop the beta version of the software, our first release web app as well as our mobile app. Worked closely with the teams to build new features and manage the backlog in term of prioritisation. www.bantu.my | www.facebook.com/bantu.my | www.twitter.com/bantuMY | www.instagram.com/bantuMY | Bantu Teknologi (M) Sdn Bhd (1151154-P)
CSE GroupHead, Multimedia Business Unit
Jun. 2008 - Aug. 2018Shah Alam, Selangor, MalaysiaOversee our division's graphic designers, web designers and web application developers, providing creative direction, UX/UI design and system architecture. Collaborate with all CSE Group companies & departments and local advertising agencies. Digital projects management including working with our global business and outsourcing partners. Management and strategy for all Group social media channels and digital campaigns.
CSE GroupSenior Application Developer
Jun. 2005 - Jun. 2008Shah Alam, Selangor, MalaysiaResponsible for integration of front-end and back-end of applications related to interactive TV content for set top box using the ANT browser. Also designed a CMS (Content Management System) from scratch for the related website (before the days of WordPress et al) and was involved in improving the Subscriber Management System, an on-line tool for CSE Multimedia's customer service centre. In my last project in this role, I was integral in the planning and implementation of a CRM system for a loyalty awards programme run by CSE Multimedia known as TCASH.
CSE GroupApplication Developer
Jun. 2004 - Jun. 2005Shah Alam, Selangor, MalaysiaResponsible for creation of web applications for use on interactive TV. Important role in testing and integration of front-end design with the back-end coding on applications such as shopping carts and sms sending applications running from the set top box. Also involved in developing mobile phone content using the Flash Lite player.
Pixel ImageWeb Designer
Mar. 2000 - May. 2004Mainly involved in Macromedia Flash scripting (actionscript), HTML and Photoshop/Fireworks image editing for building websites relating to the construction industry and a UK start-up called the Internet Car Company owned by the directors of Pixel Image Ltd.
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