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Work Background
BNY MellonGlobal Head of Digital Service - Service Delivery
Sep. 2020Pittsburgh, Pennsylvania, United StatesLeading Global teams and Enterprise programs through strategic organizational development utilizing a Digital forward design. Direct project teams focused on enhancing client experience and operational efficiency, including developing and implementing strategies for improved data analytics and automation in client services. Deliver new experiences, and uplift client and employee engagement.
BNY MellonProduct Lead
Aug. 2016 - Aug. 2019Greater Pittsburgh AreaLed team of 6 in Product Lead role, overseeing 3 scrum teams of 8 developers each as product owner, and managed specialized team of 3 in Lead Technology role. Acted as liaison between technical and business teams, ensuring cohesive project progression. Determined and implemented effective technologies to meet business goals and set strategic growth directions for technology implementations.
● Developed and launched client-facing application for automating internal account opening and client onboarding processes, reducing manual intervention by enabling direct account management by clients. Successfully transitioned Client Onboarding and Account Opening application from internal use to external clients, overseeing its growth and strategic development, including KYC compliance.
● Directed Client Service and Learning Series, orchestrating group training sessions and demonstrations for Client Advisory Board in Asset Servicing, showcasing latest developments and enhancements to market-facing analysts.
BNY MellonAssociate Enrichment Specialist
Apr. 2014 - Apr. 2015Promoted to absorb team of 3 analysts working on enterprise programs, expanding to manage team of up to over 30 team members through strategic organizational development. Directed project teams focused on enhancing client experience and operational efficiency, including developing and implementing strategies for improved data analytics and automation in client services.
AppleFamily Room Specialist
Sep. 2011 - Jun. 2013Park Meadows, ColoradoMy role at Apple involved sales, back of house management, technical understanding and certification for repairs of product, the importance of visual standards, expanding self knowledge in regards to personal development, and most of all a focus on understanding and befriending the customers of our community. I often taught back to back hour long classes to groups of 10-20 people. I worked on an appointment basis teaching ‘One to One’ (Apple’s training program), or repairing products and more importantly relationship development with the customer.
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