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Work Background
YardiProject & Solutions Architect Consultant
May. 2023United States · RemoteI am delighted to return to Yardi as a key Project & Solutions Architect Consultant for Yardi’s flagship implementation project. I leverage my 18 years of industry expertise to drive the successful rollout of a large-scale systems transformation project. This initiative is critical for a global leading company to enhance operational efficiency and increase revenue. - Apply change management principles to facilitate user acceptance and seamless integration of new processes and systems.
- Utilize industry best practices and methodologies (e.g. Agile, Scrum) to enhance project delivery and efficiency.
- Overseeing the integration of new systems and technologies, providing expert guidance and support throughout the implementation process.
- Identifying and mitigating potential risks, and implementing solutions to overcome project obstacles.
- Collaborating with senior stakeholders to define project scope, objectives, and deliverables that support business goals.
- Design and deliver complex solutions to meet the need of new systems and processes
- Developing detailed project plans to track progress and adjusting them as necessary to meet changing needs and requirements.
IRL - Social MessengerSenior Technical Program Manager - Product Release
Jun. 2021 - May. 2023RemoteDriving operational release readiness for upcoming product launches, while increasing team efficiency and collaboration. Continuously assessing launch risk factors and working with applicable stakeholders to guide results. Watching for gaps, inefficiencies, or inconsistencies across Operations to help identify and implement solutions. Closely managing cross-functional relationships and facilitating working sessions to ensure there is healthy communication between Operations, Product, Engineering, Design, and other stakeholders. Currently leading the Product intake process, planning, and roadmap initiatives to deliver key results based on our company's objectives. Consistently report on program capacity, forecasts, timelines, milestones, and deliverables, while tracking actions and next steps in meetings to ensure on-time delivery of agreed-upon tasks.
ClickUpSenior Product Manager
Mar. 2021 - Jun. 2021United States · RemoteAs a Senior Product Manager at ClickUp, I had the privilege of steering the product lifecycle for an incredible application, which helps millions of users save time every day. My role was pivotal in bridging the gap between the customer's voice and our technical capabilities/teams to ensure we delivered innovative and market-leading features that drove value for both users and the business. - Defined and articulated product vision and strategy, aligning with company goals and market needs.
- Prioritized product features and backlog items, using data-driven decision-making to maximize ROI.
- Developed and monitored key performance indicators (KPIs) to evaluate product success and inform future development.
- Conducted market research and competitive analysis to stay ahead of industry trends and identified new growth opportunities.
YardiSenior Product Development Manager
Nov. 2017 - Mar. 2021Reno, Nevada Area · RemoteYardi Systems acquired WUN Systems and I was delighted to stay with the company/team and continue my responsibilities. Post-acquisition I continued my key responsibilities while working with the Executive leadership team to strategize on the rebranding and the new go-to-market strategy. I also lead the integration into Yardi’s flagship product. Worked directly with the Executive leadership team and led/executed multiple strategic initiatives (Vision, Metrics, Business Model, Org alignments) across Product, Sales, Marketing, and Support to help accelerate Kube's growth internationally. Led a team of analysts, engineers, and designers to bring our product to fruition. Key responsibilities included: problem discovery and definition, setting goals and measuring success, end-to-end product plans and roadmap, stakeholder engagement, and release management across 10 teams.
WUN Systems LLCSenior Product Manager
May. 2017 - Nov. 2017Reno, Nevada Area · RemoteWUN Systems acquired HappyDesk and I was delighted to stay with the company/team and continue my responsibilities. Post-acquisition I continued my key responsibilities while working with the Executive leadership team to strategize on the rebranding and the new go-to-market strategy.
HappyDesk Senior Product Manager
Oct. 2014 - May. 2017Reno, Nevada, United States · RemoteFrom ideation to launch, created one of the 1st Coworking B2B2C SaaS-based products and assisted in the go-to-market strategy. Joining at number 3 in the company (1st on the Product team) worked directly with the Executive leadership team and led/executed multiple strategic initiatives (Vision, Metrics, Business Model, Org alignments) across Product, Sales, Marketing, and support to help accelerate HappyDesks growth. Led a team of analysts, engineers, and designers to bring our product to fruition. Key responsibilities included: problem discovery and definition, setting goals and measuring success, end-to-end product plans and roadmap, stakeholder engagement, and release management across 8 teams. As a Product Manager, I owned the end-to-end product plans and roadmap for features related to the deployment and creation of HappyDesk.
HappyDesk Product Manager
Oct. 2013 - Oct. 2014Reno, Nevada, United States · RemoteEmployee number 3 in a startup, worked side by side with the founders to design, develop, market and
publish a successful SaaS-based application. As a Product Manager, I owned the end-to-end product plans and roadmap for features related to the deployment and creation of HappyDesk. I drove execution through collaboration with the Engineering, Design, and QA teams. Making tradeoffs and ensuring frequent and clear communication with internal stakeholders and customers was maintained. Finally, I was (and still am) curious about finding ways to make the development process more efficient to deliver high-quality features to customers more quickly.
XogenousTechnical Project Manager / Network Engineer
Mar. 2011 - Oct. 2013Carson City, Nevada, United States · HybridProjects ranged from initial site surveys, data analysis to server migrations. As the main project manager, I was responsible for the majority of all new clients and projects. Having a background in networking I also had the responsibility of the core elements in the project, such as: Firewall configuration and maintenance
Switch (L2 / L3), VLAN and QoS configuration and installation
Server OS 2003 / 2008 / 2012 (physical and virtual) – creation and support
Exchange / Active Directory – creation and support
Phoenix Broadband LTDNetwork Field Engineer
Nov. 2005 - Jul. 2010Stirling, Scotland, United KingdomDesigned project plans and initiated site surveys for installation preparation
Built (from the motherboard up) configured and installed Medusa Networking Servers
Installed, configured, and maintained LAN, WAN, WLAN, VPN, L2 /L3 Switches.
Configured traffic monitoring (TCP / UDP packets) Load balancing/traffic shaping / QoS, and handled the troubleshooting for network issues
Provided outstanding customer support while managing Internal/customer training and documentation
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