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Work Background
FXCMProduct and Strategy
Aug. 2020Sofia, Sofia City, BulgariaIdentifies new opportunities, assesses the company's product performance, and helps develop its long-term strategic plans for future product lines. Collaborating with all departments to ensure new and existing products are approved, tested and working as intended. Nurture and building of strategic vision with executives and development teams, based on collective vision, and feedback from vendor partners, client-facing teams, client base, designers, Data Science team, consultants and research. Driving the operational and technical rollout of projects. Planing and designing product roadmaps with a user-focused mind set Leading and supervising the product life cycle by collaborating with our engineering, QA and other stakeholders to fulfil the delivery objectives.
FXCMBusiness Analyst, Payment Solutions
Aug. 2018 - Aug. 2020Sofia, Sofia City Province, BulgariaMain task is researching and on-boarding payment vendors to process payments on behalf of FXCM. Skills used include: Data Analysis Competitor Research Identifying opportunities Negotiations Guides and Team Training Project Management Maintaining Relationship with external Vendors
Domex LtdHead of Sofia Office
Mar. 2015 - May. 2018Sofia, Bulgaria-Managing customer support agents as well as spares and technical support in Sofia based ServiceTel -Providing support to Wimbledon based Domex Ltd (www.domex-uk.co.uk) -Organizing the operation in Sofia -Ensuring smooth daily running of the satellite office
SkrillCompliance Analyst
Oct. 2014 - Mar. 2015Sofia, BulgariaIdentify and investigate unusual or suspicious customer behaviour to minimize the company's exposure to fraud Analyse suspicious transactions, streamlines suspicious activity reports and escalate to compliance management Complete Customer and Business Due Diligence analysis Manage transaction limit checks in compliance with UK Anti Money Laundering regulations Participate in daily, weekly, monthly reporting and ad-hoc projects
SkrillCSR EN
Apr. 2013 - Oct. 2014Provides technical expertise to the company or to the company contractual partners, creates reports of analyses and solutions based on data or log files generated by system software, provides troubleshooting solutions in case of emergency situations and take decisions about actions, during emergency situations affecting the company or company clients, other tasks related to the fulfillment of all described above.
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