iconectivTechnical Writer (Number Portability)
Aug. 2015 - Sep. 2018Piscataway, NJWorked in Operations to help build the new Number Portability Administration Center (NPAC) for the U.S.
● Researched using requirements, and other artifacts, attended scrum and all relevant meetings, and interviewed SMEs (from Help Desk, Systems Engineering, Network Operations), to write and produce extensive Methods and Procedures documents for internal and external users. M&Ps were organized by software features that were being built for Service Providers to use in their businesses. Some of my M&Ps were: Maintenance Window, Billing, Housekeeping, Reports, Scheduling Calendar, IVR, and ELEP. Documented and used ServiceNow as part of work.
● Designed, wrote and edited Technical user manual (for 2000 external Service Provider users). ● Performed extensive testing and documenting of evolving GUIs. ● Worked cross-functionally to make sure knowledge was transferred.
Work included M&Ps and User Guides. Some of my areas of expertise include: Reports, Maintenance Window, Housekeeping, Billing and Collections, and Ancilliary Services.