Sophia Rajani - Sales and Marketing director, CKG international fzc

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Work Background

CKG International FZCSales and Marketing Director

Nov. 2022Dubai, United Arab Emirates- Supported the company’s management team in identifying and implementing resolutions to resolve customer problems and / or addressing complaints - Maintained Budgets and accounts of the company - Created and implemented the use of email templates for all client correspondence - Completed finance recovery from pending client payments - Produced company marketing and information presentations - Managing the staff and kept track of staff out put in terms of client out reach - Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals - Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. - Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives - Support company’s management team in identifying and implementing resolutions to resolve customer problems and/or addressing complaints

HSBCBusiness Services Manager

May. 2022 - Sep. 2022CanadaManaging a portfolio of 700 small business and commercial clients all over, Canada, USA, and Europe • Developed solutions to improve efficiency of administration processes, resulting in impeccable client servicing • Complying with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling • Building and strengthening relationships with clients - on behalf of the bank • Working on finding solutions which best suit our Small Business clients • Being first point of contact for any Small Business banking inquiries • Identify potential opportunities and in form the sales team to follow up and educating and informing clients about company products, services and special offers • Completing periodic compliance reviews on accounts

HSBCBusiness Relationship Officer

Oct. 2020 - Apr. 2022Canada• Working Closely with supporting 6 Business Relationship Managers with a portfolio of approx. 250-300 clients each to ensure timely execution of all business banking activities • Preparing client banking profiles on SFE along with account opening documents • Providingpostsaleservicestoclientsregarding-HSBCNet,voidcheques, transactional activities, Ensuring KYC accuracy, wire instructions, FX booking, live signs and more • Analyzingandfollowingupwithclientsfor0balanceaccountstogenerate deposits • Complyingwithlocalregulationsinallaspectsofstrategy,salesprocesses, client correspondence, financial promotions, administration, and complaint handling • Authorised customer compensation with approval from management. • Reviewed client files to identify opportunities for crossselling. • Investigated complaints thoroughly to deliver positive customer outcomes • Educated customers about company products, services and special offers. • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.

HSBCOperational Risk and Administration Specialist

Feb. 2019 - Oct. 2020Toronto, Canada Area• Ensuring all processes and procedures are accurate and in accordance with HSBC Bank policy standards and regulatory requirements • Achieving the operational standards for the business and work within agreed procedures and guidelines • Complying with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling • Ensuring that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. • Proactively responding to a client in face-to-face and/or telephone settings, updating client profile screens with details of client contact • Providing support to the personal bankers with transactions above their limits or cannot process themselves.

HSBCPersonal Banker

Oct. 2018 - Feb. 2019Toronto, Canada Area• Initiating contact with new and existing customers and offer value-added products/ services based on customer needs and ensuring customer understanding of the products • Accept and process deposits, payments, checks for cashing and other transactions according to established procedures and performance standards. • Serve as the first point of contact for customers, providing a positive first impression through courteous, friendly and efficient customer service while meeting customer expectations. • Multitasking to accomplish on different demands

Sanskriti ArtsFreelance Marketing and Social Media specialist

May. 2018 - Aug. 2018Mississauga, Ontario, CanadaConducting social media marketing strategies for ongoing programs and special events. Graphic Designing, video montages for social media and other platforms. Procuring and creating content for the same. Creating Sponsor packages, and other communication templates.

Chhlin Inc.Content Writer/ Marketer

Jul. 2018 - Aug. 2018Ontario, Canada• Creating, managing and distributing content on behalf of Chhlin and Chhlin’s clients and online research • Conducting client interview, competitive analysis and content optimization • Social media management/advertising, email campaign management, copywriting, creating sales email templates

Abu Dhabi Commercial BankFreelance Video Editor

Aug. 2017 - Aug. 2017Abu Dhabi, United Arab EmiratesCreated and edited training videos for training purposes for all the branches in U.A.E.

John Guilfoil Public RelationsStudent Volunteer

Jan. 2017 - Aug. 2017Greater Boston AreaCreated multiple infographics. Worked on two web designing projects. ( the Boston conservatory and Raynham police department.)

Ideas UnitedCo Op

Aug. 2016 - Dec. 2016Greater Atlanta AreaOrganized red carpet finales and receptions at different universities for the film festival. Managed multiple social media accounts for Campus MovieFest Represented CMF in front of 200+ people to increase festival attendance Hosted the film festival finale Created guerilla marketing strategies to engage with festival participants and increase turnout

The Thought Factory DMCCSales Promoter

Jun. 2013 - Aug. 2013Dubai, United Arab EmiratesPromoted different brands such as Braun and 3 cheese in specific locations. Monitored inventory. Set up an engaging kiosk to increase product awareness and sales.

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